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Oki ES7470x MFP User Manual Download Page 40

TROUBLESHOOTING FOR NETWORK CONNECTIONS

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Client Software Authentication Problems

Cannot log in using client software

Problem Description

I cannot log into the equipment using client software.

Corrective Action

If you cannot log into the equipment using client software, contact the administrator of the equipment. Since the user name and 
password registered in the client software are used for authentication in the case of automatic login, the log-in screen may not be 
displayed.

Summary of Contents for ES7470x MFP

Page 1: ...User s Manual Troubleshooting Guide...

Page 2: ...ttings tab 22 Network Connection Problems 22 Cannot print with the equipment network connection problems 22 Cannot print with SMB print 23 Client Problems 23 Checking the client status 23 Hardware Pro...

Page 3: ...ner Cartridge 53 Replacing the Image Drum Cartridge 56 Replacing the Fuser Unit 60 Replacing the Belt Unit 62 Replacing the Inner Finisher Cartridge 64 Replacing the Offline Stapler Cartridge 65 Maint...

Page 4: ...TROUBLESHOOTING FOR PRINTING P 20 TROUBLESHOOTING FOR COPYING P 25 TROUBLESHOOTING for FAX P 27 TROUBLESHOOTING FOR SCANNING P 29 TROUBLESHOOTING FOR e Filing P 30 TROUBLESHOOTING FOR NETWORK CONNECT...

Page 5: ...following table to remove the jammed paper When a paper jam occurs in Tray 1 Multi Purpose Tray MPT 1 Remove the paper tray from Tray 1 2 Remove the jammed paper If you cannot see the jammed paper do...

Page 6: ...ed from Tray 1 or Tray 2 3 4 Option When paper is fed from Multi Purpose Tray MPT 7 Close the front cover 8 If the Multi Purpose Tray MPT is not in use close the Multi Purpose Tray MPT When Paper Jam...

Page 7: ...gently replace it inside the device 7 Push the fuser unit lock control lever blue toward the back to lock it in place 8 Close the top cover 9 Return the scanner part to its original position Press th...

Page 8: ...h paper to prevent direct exposure to light Note The image drum the green tube is fragile handle it carefully Do not expose the drum cartridges to direct sunlight or strong light more than about 1 500...

Page 9: ...m release lever of the duplex unit on the back of device and open the duplex unit cover 2 Remove the jammed paper If you cannot see the jammed paper do nothing and proceed to step 3 3 Close the duplex...

Page 10: ...the device abruptly It can cause malfunctions 5 Lift the cover to remove the jammed paper 6 Replace the cover and return the duplex unit to its original position This completes the procedure When Pap...

Page 11: ...ront cover 7 Close the Multi Purpose Tray MPT This completes the procedure When Paper Jam Occurs in Inner Finisher Option There is a paper jam near the Inner Finisher 1 Hold the handle and lift the sc...

Page 12: ...the control panel 1 Open the RADF cover to remove the jammed document 1 Pull the RADF cover open lever to open the RADF cover 2 Remove the jammed document Proceed to step 2 if you cannot remove the ja...

Page 13: ...cument do nothing and proceed to step 4 This completes the procedure 4 Open the document holder cover 1 Pull down the lever to open the document holding pad 2 Pull the jammed paper slowly to remove it...

Page 14: ...2 Open the rear cover of the finisher 3 Pull out the cartridge and remove the jammed staple 4 Place the cartridge 5 Close the finisher cover 6 Return the scanner part to its original position When Sta...

Page 15: ...When a Paper Jam Occurs 15 2 1 3 4 5 6 7 3 Place the cartridge 4 Close the offline stapler cover...

Page 16: ...yed on the touch panel depending on the state of the equipment This section describes how to solve problems with some of the screen examples Screen Description Remedy A message appears on the upper pa...

Page 17: ...ning Open the front cover and follow the guidance The LED print head need cleaning Clean the LED print head Check the original and set it again The original is misfed inside of the Reversing Automatic...

Page 18: ...AY TO CORRECT PAPER SIZE No paper suitable for the original is set Place the suitable size paper for the original in the tray The size of the original is not detected correctly because the original is...

Page 19: ...your administrator Not enough Work Space to store originals Will you print out stored originals Internal memory available ran out while scanning To print out the data for the originals stored scanned...

Page 20: ...ing paper on the multi purpose tray MPT 1 Press the JOB STATUS which is blinking 2 Place paper of the size specified with the computer on the multi purpose tray MPT and press the START button Printing...

Page 21: ...the PDL Settings tab in Customization of the Device Settings tab before printing such documents Printer Driver Problems This section describes the troubleshooting for the printer drivers Cannot print...

Page 22: ...ettings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log in with the Adminis...

Page 23: ...oblems P 22 Network Connection Problems P 35 Printing Problems Network Related Another possible cause is one related to a client If the print jobs sent from a specific client within a network fail the...

Page 24: ...rly Are copy jobs output properly Next Step Check the device status displayed in the Device page of TopAccess 2 See the Device page of TopAccess Are the options specified for the job supported by the...

Page 25: ...rsing Automatic Document Feeder is not fully lowered Lower it fully to block outside light The document glass platen sheet scanning area and guide are stained Clean them The copy density is set too da...

Page 26: ...colored part Overall blackish originals Originals in light color Set the color mode to FULL COLOR You can change the criterion for determining whether an original is black and white or color For furth...

Page 27: ...ne busy Retry communications 0051 Fax line cable disconnected Check if the fax line cable is connected To clear the message press the RESET button twice 0053 Security mismatch in relay or mail box tra...

Page 28: ...correctly facing up When placing the original on the document glass specify the original size Black lines are shown in the image that was sent Is the scanning area of the Reversing Automatic Document...

Page 29: ...file is smaller than equal to the maximum data size receivable on the recipient s side For details on the network settings refer to the TopAccess Guide For details on e mailing the scanned image refe...

Page 30: ...n window until the processing on the sub window has been completed Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e Filing becomes uncontrollable...

Page 31: ...has been reached Delete unnecessary documents and create a new document You can create up to 400 documents in each box and folder Cannot insert Page Maximum number of pages has been reached Delete un...

Page 32: ...vity on the hub and or NIC of the equipment and the client machine Do the hardware components appear to be functioning properly Next Step Contact your dealer 5 Confirm whether the Ethernet cable is no...

Page 33: ...upports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step See the vendor s website for information about product updates and technical suppo...

Page 34: ...P settings correct Next Step The settings are not binding contact your dealer 4 Try to ping the equipment again Did the equipment respond to the ping End Next Step 5 Can you ping the equipment from an...

Page 35: ...name unique Next Step Set up the device name correctly 3 Is the workgroup name valid and correctly entered Next Step Set up the workgroup correctly 4 When IPv4 is supported Is the WINS server address...

Page 36: ...Can you print to the equipment End See the following section to fix the problem P 22 Cannot print with the equipment network connection problems No Check Yes No Corrective Action 1 Are the IPX SPX pr...

Page 37: ...d 2 Select Add a printer in the Devices and Printers folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4...

Page 38: ...ot set up properly possibly because the installation procedure was not completed Corrective action Delete the driver and either reinstall it from the Client Utilities User Documentation DVD or downloa...

Page 39: ...the SSL compression Please disable the SSL compression on the RADIUS server Handshake failure Unsupported encryption may be set on the server Make sure to use the supported encryption method Illegal p...

Page 40: ...iption I cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name...

Page 41: ...lace the Toner Cartridges Printer Error 2 This icon indicates You need to remove paper from the face down up stacker of the equipment You need to remove paper from the receiving tray of the Finisher Y...

Page 42: ...in Tray 3 Please Add Paper Set the paper in the tray Paper Empty in Tray 4 Please Add Paper Set the paper in the tray Paper Misfeed in Job Separator Please Clear Paper Path Refer to the guidance on t...

Page 43: ...rints has become 0 The number of prints specified in department and user management has become 0 at the same time Set the number again or perform initialization 4112 The number of prints has become 0...

Page 44: ...Security Mismatch in Relay or Mail Box transmission Confirm the remote party s Security Code system password and your setup 00B0 00B5 00C0 00C4 00D0 00D2 Signal Error or Line Condition Error Reattempt...

Page 45: ...send the Email 3A30 Partial Email timeout error Ask the sender to resend the Email or change the Partial Wait time setting 3A40 Invalid partial Email received Ask the sender to resend the partial Emai...

Page 46: ...is correctly set and whether the POP3 server works properly If SSL is enabled make sure that SSL port number is correctly set 3E20 POP3 server communication timeout Ask your administrator whether the...

Page 47: ...trator 2C45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2C60...

Page 48: ...ts after reattempting turn the power OFF and then back ON Then make another effort 2D44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings a...

Page 49: ...k ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption error Failure to create a file If the error still persists after reattempting turn the power...

Page 50: ...ze color mode or resolution This size color mode or resolution is not supported by e Filing Please check the paper size color mode or resolution 2BB0 Job canceled The job was canceled 2BB1 Power failu...

Page 51: ...ox Confirm the mailbox size on the mail server Transmit again in text mode or with a lower resolution If the error still persists divide the document and transmit again 2553 Mailbox name not allowed C...

Page 52: ...2 1 3 4 2 Maintenance Replacing Consumables Maintenance Units P 53 Maintenance P 66 Moving or Transporting the Machine P 71...

Page 53: ...oner is accidentally inhaled gargle with large amounts of water and get plenty of fresh air Consult a doctor if necessary If toner gets on hands or skin wash it off with soap and water If toner gets i...

Page 54: ...abel color 2 Rotate the blue lever on the toner cartridge in the direction of the arrow until it stops The position of the lever is as follows The toner cartridge can be removed The toner cartridge Is...

Page 55: ...pe from is facing down Align the hole in the left end of the toner cartridge with the post in the image drum 6 Press the right side of the toner cartridge securely into place 7 Rotate the blue lever o...

Page 56: ...of children If children swallow toner consult a doctor immediately If toner is accidentally inhaled gargle with large amounts of water and get plenty of fresh air Consult a doctor if necessary If ton...

Page 57: ...e to print Depending on your settings the toner might run low before the message Please open close top cover is displayed Envelopes post cards labels and thick paper may use the color drum even when t...

Page 58: ...ridge that are currently in use we recommend using a new toner cartridge for the following reasons Print quality may deteriorate if more than a year has passed since the toner cartridge was opened New...

Page 59: ...er on the toner cartridge in the direction of the arrow until it stops 6 Install the image drum cartridge 1 Make sure that the label color of the image drum cartridge matches the label color in the ma...

Page 60: ...er problems We recommend replacing the fuser unit as soon as possible Replace the fuser unit 1 Press the POWER button until a pip sound is heard Shutdown is in progress appears for a while and then th...

Page 61: ...e if the printer is not used for long periods of time or is to be transported Make sure to store safely 3 Move the blue lock control lever on the left and right of the fuser unit in the direction of t...

Page 62: ...o print before the message Replace Belt appears Note Even after the message Replace Belt appears you may still be able to print by opening and closing the top cover However we recommend replacing the...

Page 63: ...es to direct sunlight or strong light more than about 1 500 lux Do not expose them to room lighting for more than 5 minutes 5 Install the new belt unit 1 Remove the new belt unit from its packaging 2...

Page 64: ...ridge 1 Press the POWER button until a pip sound is heard Shutdown is in progress appears for a while and then the power is turned OFF Note Do not turn off the device abruptly It can cause malfunction...

Page 65: ...cartridge 1 Remove the new cartridge unit from its packaging 2 Place the cartridge 9 Close the finisher cover 10Return the scanner part to its original position Replacing the Offline Stapler Cartridg...

Page 66: ...ean the surface of the machine with a soft cloth moistened with water or a neutral detergent 2 Dry the surface of the machine with a soft dry cloth Cleaning the document glass glass surface If the doc...

Page 67: ...plastic parts or paint 1 Pull the RADF cover open lever to open the RADF cover 2 Clean the document transporting roller 1 Clean the roller with a soft damp cloth Memo Rotate the roller manually making...

Page 68: ...feed roller and pad when you experience frequent paper jams When cleaning the tray 1 Pull the paper tray out 2 Wipe the two feed rollers with a soft damp cloth 3 Wipe the roller with a soft damp cloth...

Page 69: ...ller cover 7 Fold the paper support and close the multi purpose tray Clean the LED heads Clean the LED heads if white streaks appear or fading occurs when printing or when characters become smudged 1...

Page 70: ...of each LED head lens with soft tissue Note Do not use solvents such as methyl alcohol or paint thinners They will damage the LED heads 5 Close the top cover 6 Return the scanner part to its original...

Page 71: ...switch OFF 2 Remove the following parts Unplug the power cord and ground wire Remove any cables Remove any paper from the trays 3 Three or more people are required to safely move the machine For the e...

Page 72: ...n progress appears for a while and then the power is turned OFF 3 Turn the power switch OFF 2 Remove the following parts Unplug the power cord and ground wire Remove any cables Remove any paper from t...

Page 73: ...sition 9 Separate the main printer unit from any additional tray units If there are no additional tray units proceed to step 10 The separation procedure is the exact opposite of installation For more...

Page 74: ...2 1 3 4 3 Appendix Battery Disposal P 75...

Page 75: ...ry Disposal Battery Disposal This machine uses a lithium battery If the terminal of the battery short circuits explosion or fire may occur To waste the battery insulate the negative and positive poles...

Page 76: ...2 1 3 4 4 Index...

Page 77: ...2 41 staples empty 42 toner empty 41 IPP print 36 L LDAP authentication 34 LDAP search 34 Local Discovery 33 Locating the equipment 32 33 LPR print 23 35 M Maintenance 66 document holding roller 67 do...

Page 78: ...July 2014 45510802EE Rev3...

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