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9. Troubleshooting

3

Press the button (A) and open the output tray (b) completely.

4

Remove the four image drums from the machine and place the image drums 
on a flat surface.

While removing consumables, be careful not to hit them to the LED head.

5

Cover the removed image drums with paper so that the image drums are not 
exposed to light.

6

Remove the jammed paper slowly by pulling the edge of paper.

Possible to get burned. 

The fuser unit is extremely hot. Do not touch it. 

Summary of Contents for ES5473

Page 1: ...MC573 ES5473 MFP User s Manual...

Page 2: ...ireless LAN Connection Only When the Wireless LAN Module is Mounted 39 Loading Paper 40 Checking the Setting Information 42 Setting Up This Machine 43 Installing a Driver and Software to a Computer 44...

Page 3: ...ng the Document Glass 138 Cleaning the LED Head 139 9 Troubleshooting 141 If Paper Jams Occur 142 If the Error Code is 370 371 372 142 If the Error Code is 380 381 382 385 389 147 If the Error Code is...

Page 4: ...1 Before starting Cautions Related to Safety General Cautions About This Manual Trademarks and Other Information License...

Page 5: ...ting Cautions Related to Safety Indicates additional information which if ignored or not followed may result in personal injury or death Indicates additional information which if ignored may result in...

Page 6: ...left plugged into the outlet for an extended period of time dust adheres on the bases of the plug blades and a short may occur possibly resulting in fire Do not vacuum spilled toner with an electric...

Page 7: ...field of vision Do not touch a broken liquid crystal display Injury may result If you get liquid liquid crystal spilled from the liquid crystal display into your eyes or mouth immediately rinse with a...

Page 8: ...by any means without prior written permission from Oki Data Corporation 2016 Oki Data Corporation Manual Composition User s Manual PDF this manual Stored in the DVD ROM which comes with the machine Ad...

Page 9: ...ion or other items that are displayed on the display screen on the operator panel Indicates a menu window or dialog box name that is displayed on the screen on a computer They can be clearly distingui...

Page 10: ...2004 108 EC compliance and configurations other than this may affect that compliance EMERGENCY FIRST AID Take care with toner powder If swallowed give small amounts of cold water and seek medical att...

Page 11: ...nquiries contact your local distributor IMPORTER TO THE EU AUTHORISED REPRESENTATIVE OKI Europe Limited Blays House Wick Road Egham Surrey TW20 0HJ United Kingdom For all sales support and general enq...

Page 12: ...reby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the...

Page 13: ...g and Installing the Machine Installing the Optional Equipment Connecting a Telephone Line Connecting the Power Code Connecting This Machine to a Computer Loading Paper Checking the Setting Informatio...

Page 14: ...nstall this machine in a location where temperature becomes high or near open flames Do not install this machine in a location where chemical reactions may occur such as a laboratory Do not install th...

Page 15: ...rpet Do not install this machine in a closed room or other locations with bad circulation and ventilation If you use this machine in a small room continuously for an extended period of time make sure...

Page 16: ...16 2 Setting Up Side view when the additional tray unit is installed...

Page 17: ...d in the image drums which are installed in the machine before shipment The starter toner cartridge is not installed in the ES model Install the toner cartridge that is included in this machine Refer...

Page 18: ...Packaging and cushioning materials are required for transporting the machine Do not dispose of it and keep it for future use 1 Remove the machine from the box and then remove accessories cushioning ma...

Page 19: ...he tip of blue lever of the toner cartridge and turn forward until the tip aligns on the lug of the cartridge Turn the levers of all 4 toner cartridges 7 Pull the locking levers on the fuser unit towa...

Page 20: ...topper 10 Hold the fuser unit handle and aligning the fuser unit to the grooves behind the toner cartridges place the fuser unit into the machine 11 Push the levers on the fuser unit to lock 12 Close...

Page 21: ...21 2 Setting Up 13 Hold the handle B to close the scanner unit...

Page 22: ...all the wireless LAN module when you want to use a wireless connection 1 Check that the machine is turned off and power cord and all the cables are unplugged Installing the wireless LAN module with th...

Page 23: ...tray unit when increasing the number of sheets or paper to be set is needed Up to 2 trays can be installed Set the number of trays on the printer driver after installing them 1 Check that the machine...

Page 24: ...o install two additional trays fix them together with the lock pieces 3 Slowly stack the machine on the additional tray unit aligning their back sides and right sides 4 Screw the machine and additiona...

Page 25: ...en the machine is connected to a network over Bonjour When the machine is connected via USB interface Setting Additional Tray s to the Windows PCL Printer Driver 1 Click Start and then select Devices...

Page 26: ...number of trays for Available Trays in Installable Options 5 Click OK Setting Additional Tray s to the Mac OS X Printer Driver 1 Select System Preferences from the Apple menu 2 Click Printers Scanner...

Page 27: ...onnect the telephone cable that suits your environment by referring to the illustrations in this manual Set the telephone cable in the recess of the machine so that it is not to be loose Always use th...

Page 28: ...to a public line analog c 2 Remove the telephone connector cover d 3 Plug the telephone cable f that is connected to the external telephone into the TEL connector e of the machine A telephone that is...

Page 29: ...the machine may not be able to receive the fax If you connect a telephone with the fax function disable the fax function of the telephone disable fax reception before using In the case of direct inter...

Page 30: ...ADSL modem f into the LINE connector b of the machine 2 Connect the phone line splitter e to the ADSL modem f with a telephone cable g and then plug another telephone cable h into the public line ana...

Page 31: ...door phones Business Phone is a simple switcher which accommodates three or more telephone lines with which many telephones can be shared allowing for extension phones or other usage 1 Plug the telep...

Page 32: ...the public line analog c into the LINE connector b of the machine 2 Remove the telephone connector cover 3 Plug the telephone cable f that is connected to the CS tuner or digital television e into the...

Page 33: ...cord into the outlet Do not plug or unplug the power cord with wet hands Install the power cord in a location where users cannot step on it and do not place any object on the power cord Do not bundle...

Page 34: ...34 2 Setting Up 1 Plug the power cord into the power connector 2 Plug the power cord into the outlet...

Page 35: ...segment over a wireless LAN connection set Enabling Default Gateway to Wireless Do not place any electric appliances that emit weak radio waves such as microwaves or digital cordless telephones close...

Page 36: ...nd of the LAN cable into the network interface connector 5 Pass the LAN cable under the tab and then close the interface cover 6 Insert the other end of the LAN cable into the hub Go to the procedure...

Page 37: ...called a network name ESSID or ESS ID An encryption key is also called a network key security key password or Pre shared Key Go to the procedure to connect the telephone cable A USB cable Hi Speed USB...

Page 38: ...and then close the interface cover 6 Insert the other end of the USB cable into the USB interface connector on the computer For Windows do not insert the other end of the USB cable into the computer...

Page 39: ...following requirements Standards IEEE 802 11 b g n Security WPA2 PSK AES 2 Check if your wireless devices support WPS PBC push button If you are not sure that the device supports WPS PBC connect manu...

Page 40: ...r Types That Can be Loaded 1 Pull the paper cassette out 2 Slide the paper guide a to the width of paper to be loaded 3 Slide the paper stopper b to the length of paper to be loaded 4 Fan a stack of p...

Page 41: ...41 2 Setting Up 7 Replace the paper cassette into the machine Push the paper cassette until it stops...

Page 42: ...scription Setting Value Fax Number Set the fax number of this machine You can enter up to 20 digits Sender s ID Set the sender s information You can enter up to 22 characters Item Description Setting...

Page 43: ...Up This Machine Follow the on screen instructions to set required information 1 Turn the machine on 2 Follow the on screen instructions to set required information When the machine is set up install...

Page 44: ...the status of this machine before installing This machine is turned on For network connection this machine is connected to the network via a LAN cable and required information such as IP address is a...

Page 45: ...Next If the Windows Security Alert dialog box is displayed click Allow access 7 Select the model name of the machine and then click Next 8 Click Install Optional Software Installation starts The foll...

Page 46: ...46 2 Setting Up 9 Make sure that the software is successfully installed and then click Complete 10 Click Next...

Page 47: ...anced Manual Install the Mac OS X scanner driver 1 Make sure that the machine and a computer are connected and the machine is turned on and then insert the included Software DVD ROM into the computer...

Page 48: ...the Mac OS X PS printer driver When the installation is complete print a test page in step 15 1 Make sure that the machine and a computer are connected and the machine is turned on 2 Insert the Softw...

Page 49: ...OKI MC573 PS is displayed for Use To change the name enter a new name into Name 11 Click Add 12 If Installable options is displayed click Continue Types of Names Displayed in the Connection Methods L...

Page 50: ...to Printers and OKI MC573 PS is displayed for Kind If OKI MC573 PS is not displayed for Kind correctly click delete the machine from Printers and then newly perform steps 8 to 12 14 Click Open Print...

Page 51: ...3 Basic Operations Names of Components Basic Operations on the Operator Panel Turning the Machine On or Off Loading Paper Setting a Document This section describes basic operations of this machine...

Page 52: ...onent Front View Rear View Inside of the machine Front View Symbol Name a Auto document feeder ADF b Document tray c Scanner unit d Operator panel Basic Operations on the Operator Panel e USB port f M...

Page 53: ...ver Symbol Name l Output tray m Tray 1 Symbol Name Rear View Symbol Name a Telephone connector for connecting an external telephone b LINE connector c Rear output tray d Power connector e Interface co...

Page 54: ...rations Inside of the machine Symbol Name a LED head b Fuser unit c Toner cartridge Image drum Y yellow d Toner cartridge Image drum M magenta e Toner cartridge Image drum C cyan f Toner cartridge Ima...

Page 55: ...T button Displays the print function screen 6 FAX button Displays the fax function screen 7 DATA IN MEMORY indicator Lights up when data remains in memory 8 STATUS button Displays the status menu Flas...

Page 56: ...etting The screen that appears by pressing the HOME button on the operator panel can be changed from Device Settings Admin Setup Management Default Mode on the touch panel Name and Functions on the To...

Page 57: ...r units Maintain and Care for the Unit Feeder Rollers LED head Scanner reader Item Description 1 Stationary button area Displays buttons that appear on the screen at all times Only available buttons a...

Page 58: ...en is displayed You can enter uppercase and lowercase alphabets numbers and symbols About the entry screen The number of buttons in the entry screen differs depending on the input Adjusting the Angle...

Page 59: ...ng the Entry Mode Uppercase Lowercase 1 Press the button to switch between the uppercase and lowercase characters Deleting an Entered Character 1 Use the back space button on the touch panel or the CL...

Page 60: ...60 3 Basic Operations Deleting an Entered Character To delete the character to the left of the cursor press the CLEAR button To clear characters you entered in a row press and hold the CLEAR button...

Page 61: ...ine On Turning the Machine Off 1 Check that no documents are set on the document glass or in the ADF and the ADF cover is closed 2 Press the power switch for approximately a second When the machine is...

Page 62: ...to force shut down the machine Use this method only if a problem occurs For troubleshooting of this machine see Troubleshooting 1 Press the power switch for approximately a second The Shutdown in pro...

Page 63: ...If You Do Not Use This Machine for an Extended Period of Time If you do not use this machine for an extended period of time due to holidays trips or other reasons unplug the power cord from the outle...

Page 64: ...on paper that is not recommended by Oki Data check the print quality and the movement of the paper thoroughly in advance to ensure that there are no problems Paper type About Paper Types That Can be...

Page 65: ...b Color paper Subject to plain paper 64 to 220 g m2 17 to 58 lb Available paper size Tray capacity Paper weight A4 A5 A6 B5 B6 Letter Legal 13 inches Legal 13 5 inches Legal 14 inches Executive Statem...

Page 66: ...intact when subjected to hot roll pressure fusing in the machine Window envelopes are not suitable Labels Labels must be of the type recommended for use in copiers and laser printers in which the bas...

Page 67: ...out 2 Slide the paper guide a to the width of paper to be loaded 3 Slide the paper stopper b to the length of paper to be loaded 4 Fan a stack of paper well and then align the edges of the paper 5 Lo...

Page 68: ...until the home screen is displayed If you open and close the MP tray vigorously the paper feed roller of MP tray may fall and get in the way of loading paper If the paper feed roller of MP tray has fa...

Page 69: ...its edge touches the paper feed entrance Do not load paper above the mark When a printer is in the power saving mode press the Power Save button to restore from the mode 7 Set Paper Size Media Type a...

Page 70: ...unlight Near the inside of an exterior wall On an uneven surface Where static electricity may be generated Where temperature excessively rises high and temperature rapidly changes Near this machine an...

Page 71: ...ments in the ADF Set the document on the document glass Documents with holes or tears Documents folded or damaged Documents with fold lines or badly curled or rolled documents Damp documents Documents...

Page 72: ...ot set a document that has sharp protrusions About the Scannable Area Texts or images within the 2 mm area from the edges of standard paper cannot be scanned Do not jog a document stack on the ADF cov...

Page 73: ...t set the document so that its top edge is pulled into the ADF first 5 Align the document guide to the document width If document feed problems often occur when documents are sent from the ADF reduce...

Page 74: ...on is set to Top Edge on Top align the right edge of the document with the upper left corner of the glass Do not press the document glass forcefully 3 Close the document glass cover gently Do not clos...

Page 75: ...4 Copy Copying Cancelling Copying Specifying the Number of Copies Descriptions of Screens for Copy...

Page 76: ...h panel display switches to the copy top screen 2 Set a document in the ADF or on the document glass 3 Set the copy setting if necessary Useful Functions Advanced Manual For a Better Finish Advanced M...

Page 77: ...77 4 Copy Cancelling Copying You can cancel copying before a message is displayed to inform you that copying is complete 1 Press the STOP button when scanning the document...

Page 78: ...t in the ADF or on the document glass 3 Enter the number of copies by using the numeric keypad or the numeric buttons You can enter the number of copies from 1 to 999 If you enter an incorrect value p...

Page 79: ...a preview of copy output that will be produced with the current settings 5 Shortcut buttons Displays shortcut buttons for using certain copy functions The screen image shows the factory default setti...

Page 80: ...acro Registers current settings to Job Macro Item Description 1 Continuous Scan Scans multiple sets of documents as a single copy job 2 Mixed Size Scans multiple documents having the same width but di...

Page 81: ...olor mode to copy a document 3 Edge Erase Eliminates a black shadow that may appear around the edges on the scanned image when scanning for example a book 4 Resolution Specifies the resolution to scan...

Page 82: ...5 Scan Sending Scanned Data as an E mail Attachment Saving Scanned Data in a Shared Folder Cancelling Scanning Descriptions of Screens for Scan...

Page 83: ...Checking the Setting Information 2 Press Device Settings on the touch panel 3 Press Easy Setup 4 Enter the administrator name and password and then press OK The factory default administrator name and...

Page 84: ...he access control is enabled and E mail address of the user who currently logs in is registered the E mail address of the user is automatically entered in To 4 Check the Scan To E mail tab is selected...

Page 85: ...if necessary 8 Press OK Selecting a Destination from the Address Book or Group List Advanced Manual Selecting a Destination Using the One Touch Buttons Advanced Manual Searching for a Destination in t...

Page 86: ...nt is saved 1 Click Start on the Windows task bar right click Computer and then click Properties 2 Check the name of Computer name You need the computer name you checked when you register the destinat...

Page 87: ...ter with the computer name the transmission destination computer name In such a case use the IP address of the computer to set Example 192 168 0 3 share 7 Press Next 8 If access privileges are set to...

Page 88: ...omputer The following procedure uses the factory default setting 1 Press Scan on the touch panel or the SCAN button on the operator panel 2 Set a document in the ADF or on the document glass 3 Press S...

Page 89: ...89 5 Scan Cancelling Scanning You can cancel scanning while a message is being displayed to inform you that scanning is in progress 1 Press the STOP button on the operator panel...

Page 90: ...specified you can press Display all to edit add or delete a destination 2 Shortcut buttons Displays shortcut buttons for using certain scan functions The screen image shows the factory default setting...

Page 91: ...Scan Size Specifies the scan size when scanning a document 8 Register to Job Macro Registers current settings to Job Macro 9 Displays Help topics Item Description 1 Duplex Scan Specifies duplex scanni...

Page 92: ...mat for the scanned file 3 Encrypted PDF Creates an encrypted password protected scanned file This function is available only when the file format is set to PDF or HC PDF 4 Compression Rate Specifies...

Page 93: ...uttons Displays destinations assigned to one touch buttons Press a button to add a destination 4 Function Settings Displays the current settings The setting can be changed for certain functions 5 Disp...

Page 94: ...ned images 5 Omit Blank Page Skips blank pages when scanning Item Description 1 Image Settings Specifies the following image settings Density Document Type Resolution Background Removal Show Through R...

Page 95: ...le on the Profile tab Function Settings Scan Setting Tab Item Description 1 Setting display area 1 Displays the current settings for displayed items 2 Setting display area 2 Displays a list of setting...

Page 96: ...6 Print Printing from a Computer Windows Printing from a Computer Mac OS X Cancelling a Print Job About Screens and Functions of Each Printer Driver Names and Functions of Screen Items for Print...

Page 97: ...rom a Computer Windows For Windows PCL Printer Driver For Windows PS Printer Driver 1 Open the file to print 2 Select Print from the File menu 3 Select the printer driver 4 Click Preferences For Windo...

Page 98: ...settings in each tab to suit your needs 6 Click OK 7 Click Print on the Print Screen 1 Open the file to print 2 Select Print from the File menu 3 Select the PS printer driver 4 Click Preferences For W...

Page 99: ...99 6 Print 5 Change the settings in each tab to suit your needs 6 Click OK 7 Click Print on the Print screen...

Page 100: ...per size paper tray and paper weight and paper type with the printer driver 1 Open the file to print 2 Select Print from the File menu 3 Select the machine from Printer 4 Select the paper size from Pa...

Page 101: ...101 6 Print If setting details are not displayed in the print dialog box for Mac OS X10 8 5 to 10 11 click Show Details at the bottom of the dialog box 6 Click Print...

Page 102: ...o be printed on this machine cannot be cancelled If the operator panel indicates that printing is in progress for a long time delete the print job from the computer 1 Press the STATUS button on the op...

Page 103: ...weight paper feed method or other settings 4 Finishing Mode Specifies the multi page printing booklet printing poster printing or other settings 5 2 Sided Printing Duplex Specifies this setting when...

Page 104: ...e Specifies the print type 5 Advanced Sets other printing settings 6 Default Resets each setting value in the tab to its default setting value Item Description 1 Watermarks Specifies when you want to...

Page 105: ...page order to print 4 Page Format Specifies the number of pages that is printed on a sheet of paper and booklet printing 5 Image layout Displays a sample image for the set layout 6 Advanced Allows yo...

Page 106: ...per of a different size from that of the document 4 Watermarks Specifies when you want to use stamp print 5 Overlays Sets when printing print formats which are registered to the printer beforehand as...

Page 107: ...Border Specifies a type of a boundary 4 Two Sided Specifies when performing duplex printing 5 Reverse page orientation Reverses the direction of a page to print by selecting this check box 6 Flip hori...

Page 108: ...r size check box is selected 6 Scale down only Only reduces a document to fit the output paper size by selecting this check box Item Description 1 All Pages From Specifies the paper feed tray If you s...

Page 109: ...use monochrome printing 2 Color Specifies alignment to color mode when printing in color Item Description 1 Print Options Specifies alignment to the items that have been set such as print quality pap...

Page 110: ...ntication 3 Password The password for user authentication 4 Authentication type Specify an authentication type to be used 5 Summary Account Specify an account name and type Item Description 1 Job Type...

Page 111: ...111 6 Print Supply Levels Panel Item Description 1 Consumables Displays the remaining amount of consumables...

Page 112: ...e current print job to their default settings 10 Device Settings Specifies various settings such as Administrator Setting 11 Online Switches this machine online Item Description 1 Stationary button ar...

Page 113: ...7 Fax Basic Operations of Fax Functions Setting for Receptions Names and Functions of Screen Items for Fax...

Page 114: ...ions Entering Fax Number to Send a Fax Cancelling a Fax Transmission 1 Press Fax Internet Fax on the touch panel or the FAX button on the operator panel 2 Set a document in the ADF or on the document...

Page 115: ...e Advanced tab to preview the image to send 7 Press the START button Cancelling During a Transmission Cancelling a Reserved Transmission Cancelling During a Transmission You can cancel a fax transmiss...

Page 116: ...116 7 Fax A fax that is being sent is displayed on the top of the list 5 Press Yes on a confirmation screen...

Page 117: ...e for fax only Tel Fax Ready Mode Select this mode if you want to receive both phone calls and faxes with the machine detecting automatically Ans Fax Ready Mode Select this mode if you want to use the...

Page 118: ...rator password and then press OK The factory default administrator name and password are admin and 999999 respectively 5 On the administrator log in screen press OK 6 Press once to switch the screens...

Page 119: ...ing on the remaining memory space or document content If the machine cannot print received faxes due to a lack of paper or paper jams the machine starts printing when the problem is solved 1 Press Dev...

Page 120: ...d Manual 1 Press Device Settings on the touch panel 2 Press or several times and press Admin Setup 3 Enter the administrator name and password and press OK The factory default administrator name and p...

Page 121: ...the current settings The setting can be changed for certain functions 5 Displays Help topics Item Description 1 Manual Dial Enter a fax number manually to use it as a destination 2 Speed Dial Displays...

Page 122: ...oth sides of a document 3 Continuous Scan Glass Scans multiple documents as a single job using the document glass 4 Continuous Scan ADF Scans multiple documents as a single job using the ADF 5 Preview...

Page 123: ...gs Scan Setting Tab Item Description 1 Setting display area 1 Displays the current settings for displayed items 2 Setting display area 2 Displays a list of settings that are not set by items displayed...

Page 124: ...8 Maintenance Replacing Consumables Cleaning Each Part of the Machine This section describes how to maintain the machine to keep the machine comfortable and extend its life...

Page 125: ...uum cleaner Vacuuming spilled toner with an electric vacuum cleaner may result in ignition due to sparks from electric contacts or other reasons If toner spills on the floor or other places wipe the t...

Page 126: ...one year following breaking the seal If you replace the toner cartridge image drum while it is being used the toner consumption will not be counted normally By opening and closing the output tray aft...

Page 127: ...ligns on the lug of the cartridge 6 Lift the toner cartridge d from right side and remove it from the machine While removing consumables be careful not to hit them to the LED head 7 Unpack a new toner...

Page 128: ...e from the toner cartridge 10 Insert a new toner cartridge d by aligning its left side indentation f with the protrusion g on the image drum so the toner cartridge and image drum color labels align Th...

Page 129: ...tissue paper lightly Do not use solvents such as methyl alcohol or thinners They damage the LED head 13 Close the output tray b slowly and push the center of the output tray for confirmation 14 Hold...

Page 130: ...er cartridge with a new one Although opening and closing the output tray may extend the life of an image drum for a while it is recommended to replace it soon after the Install New image drum message...

Page 131: ...the handle B and open the scanner unit a completely 3 Press the button A and open the output tray b completely 4 Identify the image drum that reached its lifetime by its label color 5 Remove the image...

Page 132: ...e the toner cover 11 Insert the toner cartridge e removed in step 7 by aligning its left side indentation f with the protrusion g on the image drum so that the toner cartridge and image drum color lab...

Page 133: ...the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen o...

Page 134: ...ore Do not leave the image drum for 5 minutes or more even under room light 1 Prepare new image drum and toner cartridge 2 Hold the handle B and open the scanner unit a completely 3 Press the button A...

Page 135: ...emove the desiccant pack 8 Remove the toner cover 9 Unpack a new toner cartridge 10 Shake the cartridge several times vertically and horizontally 11 Remove the tape d from the toner cartridge Possible...

Page 136: ...place For the installation method refer to Replacing the Toner Cartridges 13 Hold the cartridge pinch the tip of blue lever h of the toner cartridge and turn forward until the tip aligns on the lug of...

Page 137: ...in the way of loading documents If the document feed roller of ADF has fallen open and close the ADF cover 17 Please recycle image drums and toner cartridges If you must dispose of an image drum put i...

Page 138: ...nth to maintain image quality of the printouts Do not use benzine thinners or alcohol They may damage the plastic parts of the machine 1 Open the document glass cover 2 Wipe lightly the document holdi...

Page 139: ...of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen open and close the ADF cover Clean the LED head if vertical white lines appear images are faded or...

Page 140: ...and push the center of the output tray for confirmation 5 Hold the handle B to close the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall an...

Page 141: ...9 Troubleshooting If Paper Jams Occur If a Document Jam Occurs Copy Problems Print Problems Scan Problems Fax Problems If an Error Message is Displayed on the Operator Panel...

Page 142: ...e Error Code is 380 381 382 385 389 If the Error Code is 390 If the Error Code is 391 392 393 If the Error Code is 409 1 If documents are set in the ADF or on the document glass remove them 2 Hold the...

Page 143: ...lace the image drums on a flat surface While removing consumables be careful not to hit them to the LED head 5 Cover the removed image drums with paper so that the image drums are not exposed to light...

Page 144: ...owly pull the jammed paper toward you 8 Tilt back the lock levers d on the both sides of the fuser unit toward you 9 Hold the fuser unit handle and lift the fuser unit out of the machine 10 Turn the l...

Page 145: ...owly by pulling the edge of paper 12 Hold the lock levers of belt unit and place the belt unit into the machine 13 Turn the lock levers e on the both sides of the belt unit forward 14 Hold the fuser u...

Page 146: ...e the output tray b slowly and push the center of the output tray for confirmation 18 Hold the handle B to close the scanner unit a Do not close the scanner unit vigorously It may cause the document f...

Page 147: ...completely 3 Press the button A and open the output tray b completely 4 Remove the four image drums from the machine and place the image drums on a flat surface While removing consumables be careful n...

Page 148: ...are not exposed to light 6 Remove the jammed paper slowly by pulling the edge of paper 7 If paper jams in the fuser unit press the jam release lever c on the fuser unit and slowly pull the jammed pape...

Page 149: ...dle and lift the fuser unit out of the machine 10 Check that any pieces of paper do not remain inside the machine 11 Hold the fuser unit handle and place the fuser unit into the machine 12 Tilt the lo...

Page 150: ...push the center of the output tray for confirmation 15 Hold the handle B to close the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall and...

Page 151: ...on the MP tray remove the paper 3 Hold the handle B and open the scanner unit a completely 4 Press the button A and open the output tray b completely While removing consumables be careful not to hit t...

Page 152: ...e image drums on a flat surface 6 Cover the removed image drums with paper so that the image drums are not exposed to light 7 Open the transparent cover c inside the machine remove the jammed paper sl...

Page 153: ...ng paper on the MP tray load the paper with the print side face up 11 Hold the handle B to close the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of AD...

Page 154: ...For details refer to Cleaning the Paper Feed Rollers Tray 1 Tray 2 Tray 3 Advanced Manual This procedure uses Tray 1 as an example 1 Pull out the cassette a of the indicated tray 2 Remove the jammed...

Page 155: ...e output tray for confirmation 7 Hold the handle B and close the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall and get in the way of load...

Page 156: ...Press the button A and open the output tray d completely 4 Remove the four image drums from the machine and place the image drums on a flat surface While removing consumables be careful not to hit th...

Page 157: ...ms are not exposed to light 6 Remove the jammed paper slowly by pulling the edge of paper 7 If paper jams in the fuser unit press the jam release lever e on the fuser unit and slowly pull the jammed p...

Page 158: ...of the machine 10 Turn the lock levers g on the both sides of the belt unit toward you and remove the belt unit by holding the lock levers 11 Remove the jammed paper slowly by pulling the edge of pape...

Page 159: ...k levers g on the both sides of the belt unit forward 14 Hold the fuser unit handle and place the fuser unit into the machine 15 Tilt the lock levers f on the both sides of the fuser unit 16 Put all f...

Page 160: ...utput tray for confirmation 18 Hold the handle B to close the scanner unit c Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall and get in the way of loading...

Page 161: ...ment upward Sticky notes and labels attached on the documents may cause a document jam When using the ADF remove sticky notes or labels from the document If removing labels is unavailable use the docu...

Page 162: ...ment by force 3 If you were able to remove the document proceed to step 8 4 Open the inner cover b 5 If you can see the edge of the jammed document pull it out gently 6 If the edge of document jammed...

Page 163: ...e document close the inner cover and proceed to step 8 8 Close the ADF cover slowly Remove the document on the document tray and then close the ADF cover Otherwise documents may be torn or folded If a...

Page 164: ...t be performed depending on the paper size paper type or paper weight Load the appropriate paper for duplex printing and then set the paper size document type and document weight correctly Loading Pap...

Page 165: ...ON Copying Different Size Documents Mixed Size Advanced Manual Is the size of your document supported for making mixed size copies Use documents sizes supported for mixed size copying Copying Differe...

Page 166: ...sage List The interface setting is disabled Whether there is a consistency with the machine s settings and the network connection environment check the settings of the interface that you are using on...

Page 167: ...omplete Received invalid data is displayed on the touch panel and the machine does not print Press Device Settings select Admin Setup Print Setup Print menu Printer Adjust Timeout Injob on the touch p...

Page 168: ...onnect the cables properly Connecting This Machine to a Computer Is there any damage to the cable Change the cable Is the network setting correct Set the network setting correctly Connecting This Mach...

Page 169: ...al type Specify the appropriate dial type for your region User Install Advanced Manual Has any problem occurred at the recipient machine Ask the recipient to have the recipient s machine ready for rec...

Page 170: ...ved in the Confidential Box of This Machine Advanced Manual Receiving a Document That is Saved in a Destination Bulletin Board Box by Fax Fcode Polling Advanced Manual Setting Secure Reception Advance...

Page 171: ...lized Wait for a while until the machine connects to the network Checking File System File system in a flash memory device is being checked Wait for a while Inspection is required PU Flash Error Turn...

Page 172: ...idge that matches your machine Error Postscript A postscript error has occurred Image Drum Near Life The image drum indicated on the screen is near life Have a new image drum ready C Cyan blue M Magen...

Page 173: ...curred when firmware was being updated Contact the administrator Invalid print data received Invalid print data or PC fax data was received To erase the message press Close If you performed private pr...

Page 174: ...t it may damage the image drum Replace the toner cartridge with a new one as soon as possible C Cyan blue M Magenta red Toner empty Replace with new Toner Cartridge Error 410 411 412 413 The indicated...

Page 175: ...ed paper Paper jam has occurred under the belt unit or in the fuser unit Please remove paper Error 370 371 372 A paper jam has occurred inside the machine Open the cover and remove jammed paper Image...

Page 176: ...r 310 The output tray Please check data Program Data Write Error An error occurred when firmware was being updated Use a correct update file Power OFF ON Turn the machine off and then back on If the s...

Page 177: ...ect to the SMTP server Check the network settings Please check POP3 settings Cannot connect to the POP3 server Check the network settings SMTP Login failed An attempt to log into the SMTP server ended...

Page 178: ...strator for color printing Access Limitation Error Data was deleted due to the color printing limitation A color print job was deleted due to an unauthorized user Contact your administrator for color...

Page 179: ...DF file is password protected Enter a password to print Valid password required to print document This PDF needs authentication Enter a password to print No communication with the SNTP server Obtainin...

Page 180: ...stered to the Google Cloud Print service Wait for a while Deleting from Google Cloud Print This machine is being removed from the Google Cloud Print service Wait for a while Caution unknown Consumable...

Page 181: ...being changed Wait for a while Language Change Failed Error num CODE Switching display languages failed Press the power button to turn the machine off and then back on Detected an abnormality of inte...

Page 182: ...10 Management Specifications Changing the Administrator Password Saving Power Consumption with the Power Save Function Specifications...

Page 183: ...t to forget the set password 1 Press Device Settings on the touch panel 2 Press or several times and press Admin Setup 3 Enter the administrator name and password and press OK The factory default admi...

Page 184: ...urning the Machine Off Auto Power Off Setting the Length of Idle Time Before Auto Power Off Works For details on how to change the idle time before entering Power Save mode see Setting the Length of I...

Page 185: ...shed Example A connection is established with Telnet or FTP When the transition time to enter Sleep mode or Deep Sleep mode from Power Save mode elapses and the connection is disconnected the machine...

Page 186: ...erface connector A telephone cable is connected to the LINE connector Wireless LAN is enabled Enable If you do not use the machine for a certain period of time the machine automatically turns off Disa...

Page 187: ...p 3 Enter the administrator name and password and press OK The factory default administrator name and password are admin and 999999 respectively 4 Press or several times and press Management 5 Press P...

Page 188: ...401A 120V AC 10 N36401B 230V AC 10 Power consumption Typical operation 670 W Idle 100 W Peak 1270 W Sleep mode Less than 1 5 W w o option Power save mode Less than 20 W w o option Auto power off mode...

Page 189: ...d Color Up to 30 cpm Mono Up to 30 cpm Fax Specifications Item MC573 ES5473 MFP Compatibility ITU T G3 Super G3 Compression method MH MR MMR JBIG Modem speed Up to 33 6 Kbps Lines PSTN PBX Line interf...

Page 190: ...out time Color Less than 7 5 seconds Mono Less than 7 5 seconds Paper size Tray 1 Legal 13 13 5 14 Letter Executive A4 A5 A6 B5 B6 Statement 8 5 SQ Folio 16K 197 x 273 mm 195 x 270 mm 184 x 260 mm Cu...

Page 191: ...rated voltage Usage Environment Conditions When in operation 10 32 C Relative Humidity of 20 80 maximum wet bulb temperature of 25 C maximum dry bulb temperature of 2 C When not in operation 0 43 C Re...

Page 192: ...CC et CNR d Ubdustrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 I appareil ne doit pas produire de brouillage et 2 I utilis...

Page 193: ...ce Hotline 43 0 2236 677 110 501 OKI Systems Danmark a s Hersted stervej 27 2620 Albertslund Danmark Adm 45 43 66 65 00 Website www oki dk Fax 45 43 66 65 90 E mail salg oki dk support oki dk Oki Data...

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