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Oki ES3640 MFP Service & Troubleshooting Manual Download Page 71

 

Chapter 4 

 

Troubleshooting Paper Jams  

 

 
 

4.1  Paper Jam Error Code Table 

 

      

*Note

 -

 

When a jam occurs, 

to display the error code, press the HELP button.

 

 

Error Code Contents of the operator panel display Area where the jam has occurred 

 

 

370 

：

 Paper jam occurred around the duplex unit. Duplex unit (Rear area) 

 

371 

：

 Paper jam occurred around the duplex unit. Duplex unit (Middle area) 

 

372 

：

 Paper jam occurred around the duplex unit. Front Cover or Duplex unit (Front area) 

 

373 

：

 Paper jam occurred around the duplex unit Duplex unit (Rear area) 

 

380 

：

 Paper jam occurred in the paper path. Side Cover 

 

381 

：

 Paper jam occurred in the paper path. Top Cover (Under the drums) 

 

382 

：

 Paper jam occurred in the paper path. Top Cover (Fuser unit) 

 

383 

：

 Paper jam occurred in the paper path. Top Cover (Fuser unit or Duplex Entry) 

 

384 

：

 Paper jam occurred in the paper path. Top Cover (Fuser unit or Exit area) 

 

390 

：

 Paper jam occurred during the paper feed process. Multi Purpose Tray 

 

391 

：

 Paper jam occurred during the paper feed. Side Cover or Tray1 

 

392 

：

 Paper jam occurred during the paper feed. Side Cover or Tray2 

 

393 

：

 Paper jam occurred during the paper feed. Side Cover or Tray3 

 

394 

：

 Paper jam occurred during the paper feed. Side Cover or Tray4 

 

395 

：

 Paper jam occurred during the paper feed. Side Cover or Tray5 

 

400 

：

 Incorrectly sized paper has been used. Side Cover 

 

401 

：

 Multiple sheets of paper were fed through together. Side Cover 

 
 

 
 
 
 
 
 

 
 
 

 

Summary of Contents for ES3640 MFP

Page 1: ...r assumes no responsibility for the results of errors beyond its control While all reasonable efforts have been made to make this document accurate and helpful as possible we make no warranty of any k...

Page 2: ...tents Chapter 1 Printer Maintenance Procedures 1 1 Service Maintenance Procedures 1 2 Cleaning the Printer 1 3 Cleaning the Imaging Unit Contacts 1 4 Cleaning the LED Heads 1 5 Cleaning the Feed Rolle...

Page 3: ...alibration Auto Density Mode Auto BG Adjust Mode Adjust Density Adjust Registration Setup Calibration Calibrate Remove Calibration Print Statistics Statistics Menu Log Size Reset Counter Change Passwo...

Page 4: ...ity Troubleshooting Practices Light Prints in All Colors Light Print in Only One Color Blank Prints Mottled or Splotchy Prints Unexpected Colors Repeating Bands Lines Marks or Spots Random Bands Lines...

Page 5: ...in the Paper Path Top Cover Fuser Code 383 Paper Jam Occurred in the Paper Path Top Cover Fuser Duplex Code 384 Paper Jam Occurred in the Paper Path Top Cover Fuser Exit Code 390 Paper Jam Occurred d...

Page 6: ...ower Supply Failure Fiery Controller Fan Failure Power Supply Fan Failure Fan Failure Duplex Interface Failure Tray 2 3 4 Communication Errors Inverter Unit Interface Failure Cyan Magenta Yellow Black...

Page 7: ...loaded Kodak Calibration Pack Clean dry lint free cloth Black light protective bag Perform these routine maintenance procedures during the course of servicing the printer Clean the feed rollers exit...

Page 8: ...s 3 Turn off the printer 4 Clean all fans to remove excess dust 5 Ensure that all cover vents are clean and free of obstructions 6 Remove any debris or foreign objects from the Transfer Unit Fuser and...

Page 9: ...LED Head with a clean lint free cloth 1 5 Cleaning the Feed Rollers Clean the accumulated dust from the Feed Rollers Caution Use care not to scratch or otherwise abrade the roller surface while clean...

Page 10: ...Pages Print Pages Suspend Printing Resume Printing Print Secure Job Print Secure Job Menus Tray Configuration System Adjust Shut Down Admin Setup Admin Setup Calibration Exit Calibration Auto Density...

Page 11: ...the Total Pages from each Tray Finisher Count Item Description Staple Displays total pages stapled Punch Displays total pages punched Finisher Displays total pages ejected into the finisher Supplies L...

Page 12: ...on Serial Number Displays serial no of the printer Asset Number Displays Asset Number Asset Number is 8 alphanumeric characters that can be assigned by a user Same as Asset Number of Menu Map CU Versi...

Page 13: ...list Demo Page Prints a demo page E mail Log Prints e mail log FTP Log Prints FTP log Usage Report Prints a usage report must be activated from the Print Statistics menu Statistics Log Prints Oki job...

Page 14: ...of copies After specifying the number of copies press Enter to print all jobs with the specified number of copies Delete When you select Delete you are prompted to recheck by Yes No display and select...

Page 15: ...printing image 0 25 mm at a time Range is 2 00 to 2 00 mm Vertically Default is 0 00mm Duplex X Adjust During the flip side printing of duplex printing adjusts the position of the whole printing imag...

Page 16: ...cute Admin Setup Continue to setup Yes No Select yes message running setup Admin Setup Item Description Exit Setup Exits Setup Menu Server Setup See configuration sheet under Server Setup Network Setu...

Page 17: ...o BG Adjust Mode On Off Turns On or Off the Auto Background Adjustment Mode Adjust Density Item Description Adjust Density Yes No Select yes to execute density adjustment Adjust Registration Item Desc...

Page 18: ...Contin Yes No removes previous Calibration 12X6 Dot Screen Affects all Contin Yes No removes previous Calibration 12X6 Line Screen Affects all Contin Yes No removes previous Calibration 12X12 Dot Scr...

Page 19: ...Reset Counter Item Description Reset Counter No Yes Not used at this time Change Password Item Description Change Password New Password Enter new 4 digit password...

Page 20: ...ation ID Check Pattern and Engine Status of the Function Menu If this item is disabled the Print Information ID Check Pattern and Engine Status of the Function Menu is never displayed The printer is r...

Page 21: ...n Arrow Scrolls down one menu item within a menu list Used to decrement data in tests requiring user input _____________________________________________________________________ Enter Enters the highli...

Page 22: ...onds FACEDOWN SOLENOID Face Down solenoid ON OFF for 10 seconds EXIT SOLENOID Exit solenoid ON OFF for 10 seconds MPT LIFT UP Runs the MPT tray lift up motor MPT MOTOR Runs the MPT tray paper feed mot...

Page 23: ...0 seconds INV SEPARATER Inverter Separator Clutch ON OFF for 10 seconds INV MOTOR B Runs the Inverter Motor B for 10 Seconds INV MOTOR A Runs the Inverter Motor A for 10 Seconds 2 5 Accessing the Swit...

Page 24: ...ull Sensor Face down H Full L Empty Stacker Full Sensor Face up H Full L Empty Job Offset Paper End Sensor H ON L OFF Job Offset Home Pos Sensor H ON L OFF REG L R_ DENS_WEIGHT Alignment Left Sensor A...

Page 25: ...Level H L 2nd Paper Size 4 Switch Port Level H L TRAY3 PE_PNE_CVO 3rd Paper End Sensor Port Level H L 3rd Paper Near End Port Level H L Cover Open 3rd Switch Port Level H L TRAY3 HOP_LIFT_FEED 3rd Ho...

Page 26: ...the home position Feed roller home position Sensor H Home position L Not in the home position Paddle home position PI2 H Home position L Not in the home position FIN S17_S18_ S19_S20 Staple fold moto...

Page 27: ...unit so calibration is required 2 Colors are off when making a copy but are fine when printing 3 Color is critical when making copies 4 After servicing the printer or performing routine maintenance IM...

Page 28: ...e choice to measure the ColorCal page that was just printed 8 Once the following screen appears Place the Q 13 strip face down on the glass in the top left corner Next place the ColorCal measurement p...

Page 29: ...int a comparison page and press enter 11 When asked to apply the calibration press the Enter button 12 In the final window select yes and press the Enter button in order to overwrite the previous cali...

Page 30: ...Removing the calibration for the Copier Screen 1 Press the Down Arrow button until Calibration is highlighted then press the Enter button 2 Press the Down Arrow button until Remove Calibration is hig...

Page 31: ...xpert Calibrator processes shown above This article will use the Standard Calibrator to demonstrate the process for the remainder of the document The instructions are the same for calibrating the scan...

Page 32: ...t Settings item 2 of the following window select Copier Screen as shown below In Generate Measurement Page item 3 of the above window press the Print button The following ColorCal Measurement Page wil...

Page 33: ...In Get Measurements item 4 of the following window press the Measure button The following screen will appear Select Yes in the above window The following screen will appear...

Page 34: ...Press the Print button in the above screen The following page will be printed...

Page 35: ...he Scanner Calibration Page as shown below Now place the Kodak Gray Scale Kodak Color Control patches and Scanner Calibration Page face down on the scanner glass and press the Continue button in the p...

Page 36: ...tton in the previous Information window The following screen will appear Place the Kodak Gray Scale strip face down on the scanner glass and place the ColorCal Measurement Page face down on top of the...

Page 37: ...the Continue button in the Place Patch Page window shown in instruction 11 The following screens will appear sequentially Press the OK button in the above Measurement window The following screen will...

Page 38: ...Press the Apply button in the above window The following will appear Press the OK button in the above Information window The following will appear...

Page 39: ...Press the Done button in the above window The Scanner and the Printer have now been successfully calibrated...

Page 40: ...specific media setting is selected Rough Adjustment Enter Service Mode by holding down the menu up menu down and help buttons at the same time while powering up the machine This may take up to 60 seco...

Page 41: ...l values to be entered are located on a label on each transparency Enter the Values as follows P 1 This is the top sheet when placed in the MP tray P 2 This is the second sheet P 3 This is the third s...

Page 42: ...that the display now reads EDIT THICKNESS DATA again Press the Menu Up button so that the display reads WEIGHT SCAN ADJ EXEC Place the stack of 4 transparency sheets in the MP tray so that they are st...

Page 43: ...ns and environmental conditions The printers use separate Imaging Units to develop a latent image for each color where the colors are combined on the Transfer Unit to form the final image In most case...

Page 44: ...Scan Direction across the page perpendicular to paper travel Uneven Density Voids Repeating Defects Mis registration Transfer Unit Toner on the back side of the printed page simplex mode Light Prints...

Page 45: ...s Select Maintenance Print Menu Select Enter Select Enable Select Enter Select Cancel to exit service mode and restart server To generate the ID Check Pattern test print select Menu arrow down to Prin...

Page 46: ...travel Uneven Density Voids Repeating Defects Mis registration Note Consult the Repeating Defect Spacing Chart below Repeating Defects Spacing Component Defect Spacing Replace Imaging Drum 94 mm in Im...

Page 47: ...wering up the printer unit This may take up to 60 seconds The System Maintenance Menu will appear Down Arrow to Diagnostic Mode and press Enter Down arrow to Test Print and Select Enter Print Execute...

Page 48: ...To turn On Off the individual colors use the On Line key Once the desired color menu is set Select Enter Page down to Page Select Enter Select the number of prints desired Select Enter Page down to Ca...

Page 49: ...sing could indicate the incorrect paper weight has been selected Generating and Analyzing 25 Color Fill Test Pages The following print consists of 25 fill in CMYK Follow the service mode procedure abo...

Page 50: ...l colors thin white lines dark lines Color registration Comparing with the previous Demo page will ensure consistent output that will match the customer s expectations 1 3 2 4 1 Color Registration Hor...

Page 51: ...l Print the PS Test and Demo pages to see if it is an application problem Run the color calibration routine from Chapter 2 Note For troubleshooting purposes it is important to note the direction of pa...

Page 52: ...ing Steps Resolution 1 Verify all packaging material has been removed form the toner cartridges Yes Go to Step 2 No Remove packing material 2 Remove the Imaging Units and the Transfer Unit and check f...

Page 53: ...solated to one primary color Yes Go to Step 3 No Light Print in Only One Color 3 Remove the Toner Cartridge and check for toner starvation in the Imaging Unit Is there evidence of toner starvation Yes...

Page 54: ...ere application and printer settings 2 Remove the Toner Cartridge and check for toner starvation inside the Imaging Unit Is there evidence of toner starvation Yes Replace the Toner Cartridge No Go to...

Page 55: ...e loaded media Try different media to verify consistent reproducible problem Yes Go to Step 2 No Have the customer load approved media or correct the settings 2 Print the configuration page to verify...

Page 56: ...No Go to Step 6 4 Is there debris or contamination on the LED Head Yes Clean them with a dry lint free cloth No Go to Step 5 5 Swap the LED Head of the problem color with any other LED Head Print a So...

Page 57: ...to the Repeating Defects table Below to identify the problem component Areas of the Printer that Apply to Repeating Bands Lines Marks or Spots Imaging Unit Fuser Transfer Unit Note Consult the Repeati...

Page 58: ...can also be associated with Cold Offset which lifts toner off the page in certain areas Usually this will occur in high coverage areas where the fuser temperature is not high enough to fuse the toner...

Page 59: ...nter that Apply to Random Spots Imaging Unit Fuser Transfer Roller Troubleshooting Steps Resolution 1 Is there toner spilled inside the printer Yes Vacuum inside the printer and remove all visible ton...

Page 60: ...of toner across the surface of the drum Yes Replace the Imaging Unit No Go to Step 4 4 Verify the printer is operating within its environmental specifications Low humidity increases the degree of bac...

Page 61: ...from Print Quality Troubleshooting Practices Verify the correct media type is set at the Control Panel Print an internal test page to see if ghosting appears there as well Try printing with fresh med...

Page 62: ...Media Thickness Sensor Troubleshooting Steps Resolution 1 Remove the Fuser covers and inspect for debris between the rollers Is there dirt or debris wrapped around or on the Fuser rollers Yes Replace...

Page 63: ...Is the shutter functioning correctly Yes Go to Step 4 No Replace the solenoid and wiring harness 4 Inspect the Transfer Unit for tears or damage on the edges of the belt Is the belt damaged Yes Replac...

Page 64: ...the problem color with any other LED Head Print a Supplies page Has the problem moved with the LED Head Yes Replace the defective LED Head No Go to Step14 14 Replace the Registration Sensor Board Did...

Page 65: ...rify the printer is operating within its environmental specifications Yes Go to Step 3 No Advise customer on the specifications 3 Inspect the Transfer Unit Has the cleaning blade flipped or failing to...

Page 66: ...gainst the paper Yes Go to Step 3 No Adjust the guides 3 Verify the size of media reported by the printer is the actual size Yes Go to Step 7 No Go to Step 4 4 Test the Paper Size Switches Run the Ser...

Page 67: ...nit belt Troubleshooting Steps Resolution 1 Print the 100 Solid Fill Test print Is the problem with one primary color Yes Replace the defective Imaging Unit No Go to Step 2 2 Is the paper wrinkled dim...

Page 68: ...or debris in the printer s paper path Yes Clean or remove obstructions No Go to Step 3 3 Clean the LED Heads with at dry lint free cloth Did this fix the problem Yes Complete No Go to Step 4 4 Remove...

Page 69: ...rint the Color Test Pages Does the problem occur in one primary color Yes Replace the Imaging Unit of the defective color No Go to Step 2 2 Inspect the Transfer Unit Has the cleaning blade flipped or...

Page 70: ...om the printers Control Panel Did this fix the problem Yes Complete No Go to Step 2 2 Are there any obstructions dirt or debris in the printer s paper path Check for toner spills Yes Clean and remove...

Page 71: ...urred in the paper path Top Cover Under the drums 382 Paper jam occurred in the paper path Top Cover Fuser unit 383 Paper jam occurred in the paper path Top Cover Fuser unit or Duplex Entry 384 Paper...

Page 72: ...Tray 2 Side Cover 633 Tray 3 Side Cover 634 Tray 4 Side Cover 635 Tray 5 Side Cover 637 MP Tray Side Cover 638 Paper Transport Path Transfer Belt 639 Paper Exit Path 640 Duplex Entry Path 641 Duplex R...

Page 73: ......

Page 74: ...iately when the jam occurs Cause 1 Transport rollers cannot transport paper because they have become dirty with paper dust toner etc 2 A piece of paper foreign substance etc has got stuck in the DUP I...

Page 75: ...pull out the duplex unit until it stops Open the cover in front by grabbing the knob and remove the jammed paper Open the inside cover in the same manner and remove the jammed paper if any Return the...

Page 76: ...of the duplex unit open Hold the two levers and slowly pull out the duplex unit until it stops Continue to pull it out slowly while lifting it slightly Remove all the sheets that have jammed If you h...

Page 77: ...diately when the jam occurs Cause 1 Transport rollers cannot transport paper because they have become dirty with paper dust toner etc 2 A piece of paper foreign substance etc has got stuck in the DUP...

Page 78: ...y when the jam occurs Cause 1 Registration rollers cannot transport paper because they have become dirty with paper dust toner etc 2 A piece of paper foreign substance etc How to remove the jammed pap...

Page 79: ...tion failure 2 4 Belt unit or the fuser unit is not transporting the paper How to remove the jammed paper Open the top cover Push the blue lever of the basket handle to release the lock of the basket...

Page 80: ...sides and remove the jammed paper in the direction indicated by the arrow Press up the lock lever in the direction of arrow Take out the fuser Pull up the fuser s blue levers both side and remove the...

Page 81: ...emove all the sheets that have jammed Close the duplex cover Remove all the sheets that have jammed Pull up the fuser s blue levers both sides and remove the jammed paper in the direction indicated by...

Page 82: ...ce of paper foreign substance etc got stuck in the Job Off sensor lever 3 The Job Off sensor motion failure How to remove the jammed paper Open the top cover Check if there is a piece of paper or fore...

Page 83: ...ion shown Remove all the paper from the Multi Purpose Tray then align edges and reset them in the Multi Purpose Tray If you have been performing continuous printing some paper may still remain in othe...

Page 84: ...ert the white lever in the arm that supports MP tray and lock it by lowering the white lever Both sides Move the paper guide outward close the paper supporter and close the MP tray Frequent Jams Check...

Page 85: ...or tray1 to 4 HP sensor lever 3 IN1 or tray1 to 4 HP sensor motion failure How to remove the jammed paper Open the tray1 side cover Pull the jammed paper in the direction of the arrow Close the tray1...

Page 86: ...rs by itself paper is ejected So there s no need to remove the paper Open close the top cover Check Points Frequent Error 400 401 Remove the tray and clean replace the hopping rollers 3 For instructio...

Page 87: ...AM Slot is Unsupported Use a Standard RAM DIMM Re mount RAM DIMM Replace RAM DIMM Replace Fiery PCB must move EEPROM to new board 037 Slot 1 RAM Sped Error Specification of DIMM in CU RAM Slot is Unsu...

Page 88: ...ation Failure 073 to 075 Video Overrun Detected Check Connections Replace Fiery PCB must replace EEPROM 081 Parameter Match Check Error If Condition Does Not Change Replace Fiery PCB must replace EEPR...

Page 89: ...ntal Sensor Failure 127 Fuser Cooling Fan Error See Fuser Fan Failure 128 Engine Fan Motor Error 01 Fuser Fan 02 Power Fan 03 PU Motor Fan 04 Belt Fan 05 ID Fan 06 Top Cover Fan See Fan Failure 131 to...

Page 90: ...ver Board Engine Control Board 189 Inverter Unit I F Error See Inverter Unit Interface Failure 190 System Memory Overflow Replace Fiery PCB must replace EEPROM 200 to 202 PU Firmware Download Error Se...

Page 91: ...M 352 C 353 K See ID Unit Life Error 354 Fuser Life Error See Fuser Life Error 355 Belt Life Error See Belt Life Error 360 Double Side Printer Unit Error See Unsupported Duplex ROM Error 370 to 372 Du...

Page 92: ...Tray 3 913 Tray 4 914 Tray5 Check Sensor Connections Replace Motor See Tray 1 2 3 4 Communication Errors 917 Belt Slit Sensor Error Check Belt Unit is Turning Check Sensor Connections See Error in the...

Page 93: ...ode Cause Description Remedy Lamp Blink Sense Key 0A980 SDRAM Test Error Flatbed Replace Scanner Control Board 1 4 0A980 SDRAM Test Error ADF Replace Scanner Control Board 2 4 See Lamp Blink ARM7 SDRA...

Page 94: ...Belt Check Belt Home Position Sensor 096 06 Stapler Unit Feed Motor Error Check Slide Motor Check Home position Sensor 096 07 Paddle Motor Error Check Paddle Movement Check Paddle Home Position Sensor...

Page 95: ...er is disrupted Step 1 Check all cable connections between Scanner Printer Step 2 Replace cables between Scanner Printer Step 3 Re image Hard Drive Step 4 Replace Scanner Step 5 Replace BY3 PCB and or...

Page 96: ...power 3 Check the Fiery Control Board LED s for a fault indication 4 Systematically remove all printer options to isolate a possible problem component Printer Continually Displays Warming Up or Initia...

Page 97: ...g to the position of the tray s paper guides Upon installation of the tray the plate s position actuates the Paper Size Switch A Paper Size Mismatch error or Tray Missing error are sometimes the resul...

Page 98: ...wer 3 Test wall Voltage Parts of the Printer that Apply 1 Fuser 2 LVPS 3 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Replace the Fuser Does the error persist Go to Step...

Page 99: ...Board Troubleshooting Procedure Steps Action Taken Yes No 1 Test the Temp Humidity Sensor 1 Run the Scan Switch Test HUM_TEMP_OHP 2 Verify proper operation by blowing on the sensor Is the sensor opera...

Page 100: ...e procedure below Parts of the Printer that Apply 1 Imaging Unit Motors 2 Motor Driver Board Troubleshooting Procedure Steps Action Taken Yes No 1 Test the cooling fans for proper operation and adequa...

Page 101: ...w the procedure below Parts of the Printer that Apply 1 Engine Control Board EEPROM 2 Engine Control Board Troubleshooting Procedure Steps Action Taken Yes No 1 Cycle power to the printer Does the err...

Page 102: ...e Printer that Apply 1 LVPS Troubleshooting Procedure Steps Action Taken Yes No 1 Visually inspect the LVPS for damage or excessive dust Is the LVPS damaged or dirty Clean the LVPS if dirty If damaged...

Page 103: ...oling fan for proper operation and adequate airflow Run the Motor Clutch Fan test Does the fan operate correctly Replace the Engine Control Board Go to Step 2 2 Check for 5 V to the fan Is 5 V present...

Page 104: ...FAN POWER Does the Fan operate correctly Replace the Engine Control Board Go to Step 2 2 Check the LVPS Fan connection Is the fan securely connected Go to Step 3 Reconnect the Fan 3 Verify 24 volts i...

Page 105: ...rol Board Steps Action Taken Yes No 1 Test the cooling fan for proper operation and adequate airflow Run the Motor Clutch Fan test Does the fan operate correctly Replace the Engine Control Board Check...

Page 106: ...persists go to Step 2 2 Check all pins on the DUPLEX Wiring Harness for continuity Disconnect the DUPLEX Harness Is the DUPLEX Harness conductive Replace the Motor Driver Board If the error persists g...

Page 107: ...inuity Disconnect from the Engine Control Board and Option connector Is the harness conductive Replace the Hi Cap Control Board If the error persists replace the Engine Control Board Replace the Hi Ca...

Page 108: ...Replace any damaged parts Go to Step 2 2 Check the Inverter connection Is the Inverter interface cable securely connected at both ends Go to Step 3 Connect the Inverter to the Finisher 3 Check all pin...

Page 109: ...amaged Is the wiring harness defective Reconnect or replace the wiring harness Go to Step 3 3 Check harness continuity between the LED Head and the Engine Control Board Is there continuity Go to Step...

Page 110: ...Yes No 1 Test the cooling fan for proper operation and adequate airflow Run the Motor Clutch Fan test Does the fan operate correctly Replace the Engine Control Board Check the Fan connection 2 Does t...

Page 111: ...Engine Control Board Steps Action Taken Yes No 1 Ensure the proper Fuser 110v vs 220v is installed in the printer Is the correct Fuser installed Replace the Engine Control Board Replace the Fuser Err...

Page 112: ...any damage Replace any damaged parts Go to Step 2 2 Check that the Duplex Unit is correctly installed and fully seated Go to Step 3 Reseat the Duplex Unit 3 Check the Duplex Unit version using the Pr...

Page 113: ...e Fuse Cut Replace the Engine Control Board Go to Step 2 2 Replace the Fuser Cycle the power Does the error persist Go to Step 3 Complete 3 Check all pins of the harness between the Fuser and Engine C...

Page 114: ...ngine Control Board Go to Step 2 2 Check the connections between HVPS HVPS Cover and Transfer Unit Are the contacts clean and intact Install a new Transfer Unit and verify the fuse blows Clean or alig...

Page 115: ...Drum Unit contacts for evidence of fault or damage Is there any damage debris or corrosion Replace the damaged parts Go to Step 2 2 Test the Imaging Unit fuse Is the Fuse Cut Replace the Engine Contr...

Page 116: ...n Yes No 1 Cycle power to the printer Does the error persist Go to Step 2 Complete 2 Reseat the Fiery Control Board to the Engine Board Does the error persist Replace the Engine Control Board Go to St...

Page 117: ...inisher connections Is there any damage Check the following for evidence of fault or damage Finisher Interface Cable Finisher connections Is there any damage Go to Step 2 2 Check all the pins of the F...

Page 118: ...ply Is there any damage Replace any damaged parts Go to Step 2 2 Check AC Power Is the AC voltage available at the outlet Go to Step 3 Advise customer 3 Check the Inverter connection Is the Inverter i...

Page 119: ...ected to the Engine Control Board Go to Step 2 Connect the Control Panel harness 2 Check all pins on the Control Panel Harness for continuity Disconnect the harness from the Engine Control Board and C...

Page 120: ...Run the Motor Clutch test to test the Transfer Belt Motor Does the motor operate Replace the Transfer Unit If the error persists go to Step 3 Replace the motor If the error persists go to Step 3 3 Che...

Page 121: ...dicated Imaging Unit Does the sensor function correctly Go to Step 5 Go to Step 3 3 Use the Scan switch Test to check the Imaging Unit Phase signal C Drum Phase Sensor M Drum Phase Sensor Y Drum Phase...

Page 122: ...go to Step 6 Check the Up Down Mechanism and associated gears See Drive Motors for a description of Up Down Mechanism operation 1 Access the Cyan Unit Motor 2 Rotate the Cyan Motor manually in both di...

Page 123: ...Cycle power to the printer Does the error reappear Replace the Engine Control Board Complete Error Codes that Apply Initial Troubleshooting Actions to Take Parts of the Printer that Apply Troubleshoo...

Page 124: ...Replace any damaged parts Go to step 2 2 Go to Step 3 3 Replace the Engine Control Board Replace the indicated Unit Error Codes that Apply Initial Troubleshooting Actions to Take Parts of the Printer...

Page 125: ...e Toner Supply Motor test Does the motor rotate Go to Step 3 Replace the motor If the error persists replace the Motor Driver Board 3 Does the plunger that engages the Agitation Bar move in and out wh...

Page 126: ...Run the Motor Clutch test to test the motor Is the motor operating correctly Replace the MPT Assembly Replace the Registration Motor 3 Test the MPT Home Position Sensor Run the Scan Switch test to te...

Page 127: ...sist Go to Step 3 Complete 3 Check the RFID Harness continuity 1 Remove the Top Cover 2 Disconnect the RFID cable from the RFID and on the Engine Control Board Is the cable conductive Replace the RFID...

Page 128: ...Control Board 2 Test the Up Down Motor 1 Remove the Image Drum Units 2 Run the motor Clutch test to test the Up Down Motor Does the motor rotate Does the Up Down mechanism move smoothly Replace the En...

Page 129: ...p Cover Interlock Switch Run the Scan Switch test to test the Switch Does the switch function correctly Replace the Engine Control Board Go to Step 3 3 Replace the Top Cover Interlock Switch Does the...

Page 130: ...user Release Sensor Is there any damage Replace any damaged parts and then cycle printer power Replace the Fuser If the error persists Go to Step 2 2 Test the Fuser Release Sensor Run the Scan Switch...

Page 131: ...ontrol Board Steps Action Taken Yes No 1 Generate a Configuration Page and check the indicated Drum Life counter under Supply Life Does the counter indicate end of life Replace the Image Drum Replace...

Page 132: ...trol Board Steps Action Taken Yes No 1 Generate a Configuration Page and check the indicated Fuser Life counter under Supply Life Does the counter indicate end of life Replace the Fuser Replace the En...

Page 133: ...ntrol Board Steps Action Taken Yes No 1 Generate a Configuration Page and check the indicated Belt Life counter under Supply Life Does the counter indicate end of life Replace the Transfer Belt Replac...

Page 134: ...ll pins of the RFID Harness for continuity Remove the Top Cover Disconnect the RFID cable from the RFID reader board and the Engine Control Board Is the cable conductive Replace the RFID Reader Board...

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