Oki 431dn+ User Manual Download Page 120

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120 > B411/B431 Troubleshooting

Press the cover release and open the printer’s top cover.

WARNING!

If the printer has been powered on, the fuser area

will be hot. This area is clearly marked. Do not touch

it.

CAUTION!

Never expose the image drum unit to light for more

than 5 minutes. Never expose the image drum unit

to direct sunlight. Always hold the image drum unit

by the ends or from the top. Never touch the surface

of the green drum inside the image drum unit.

Summary of Contents for 431dn+

Page 1: ...User s Guide 59103101 my okidata com B411 B431 431dn...

Page 2: ...have been made to make this document as accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein The...

Page 3: ...l 17 Using the Configuration Tool 17 Menu functions 18 Printing menu settings 29 B431 Operator Panel 31 Panel Elements 31 Menu functions 33 Printing menu settings 44 Paper Recommendations 45 Paper and...

Page 4: ...verlay image 87 Create and download the project 87 Test printing the overlay 88 Defining overlays 89 Printing with PostScript overlays 90 Creating PCL Overlays 91 Creating the overlay image 91 Create...

Page 5: ...ts Feed jam or exit jam 119 Print quality problems 128 Paper feed problems 131 Software problems 133 Hardware problems 133 Options 135 Options order numbers 135 Installation procedure 135 Specificatio...

Page 6: ...e at all even if it is described as compatible and if it does work your product s performance and print quality may be degraded Specifications subject to change without notice All trademarks acknowled...

Page 7: ...ntrol Language PCL6 PCLXL Epson FX IBM ProPrinter B431 PostScript 3 standard Printer Control Language PCL6 PCLXL Epson FX IBM ProPrinter Barcodes embedded for SIDM emulations Flash DIMM 1 MB for B411...

Page 8: ...ing optional features are available 64 and 256 MB RAM DIMM to extend the main memory of your printer and speed up the processing of large files Second paper tray to increase your printer s paper handl...

Page 9: ...appropriate to the model you are using Abbreviations Used The following abbreviations are used in this manual ABBREVIATION MEANING Ctrl Control dpi dots per inch DIMM Dual In line Memory Module d dup...

Page 10: ...pter the B411 and B431 printers look similar from the outside Front View 1 Operator panel B431dn shown 2 Output Stacker 150 sheets face down 3 Output Stacker extension 4 Top cover release button 5 Mul...

Page 11: ...B411 B431 Printer Components Interior View 1 ON OFF switch 2 LED array 3 Image drum 4 Manual Feed Tray only for B411 single sheet feed shown in open position 5 Toner cartridge 6 Fuser unit 7 Top cove...

Page 12: ...onents Rear View 1 Power cable connection 2 Parallel interface connection 3 USB interface connection 4 LAN interface connection only for B411dn and B431dn 5 Memory panel to upgrade your printer s memo...

Page 13: ...nel on your printer It is useful to describe the Configuration Tool at this point as it provides the B411 with the equivalent of the menu control panel on the B431 Note The Configuration Tool was inst...

Page 14: ...411 B431 Operator Panels B411 Operator Panel The B411 operator panel consists of 2 indicating LEDs an LCD 3 and an Online 4 button The LEDs indicate Ready 1 and Attention 2 Note For model B431 see pag...

Page 15: ...cannot receive data Attention LED red Indicator on this indicates a warning e g low toner Indicator off this indicates normal condition The meaning of the indicator LEDs when they flash x is summarize...

Page 16: ...processing data Resuming data processing The secondary functions of the Online button are activated after turning the printer off line then pressing and holding the switch for four seconds before rele...

Page 17: ...ging the printer settings are carried out as follows With the printer connected to your computer and plugged in 1 Click Start All Programs Okidata Configuration Tool and select the Configuration Tool...

Page 18: ...to view and change the printer s internal settings You can think of this as the software equivalent of the LCD operator panel The settings are grouped into categories or menus such as Information Menu...

Page 19: ...19 B411 B431 Operator Panels For example if you have set the number of copies in the Configuration Tool to one this will be overridden if you select three copies of your document in the printer driver...

Page 20: ...ms stored within the printer ITEM ACTION REMARKS PRINT MENU MAP EXECUTE NETWORK EXECUTE B411dn only DEMO1 EXECUTE PRINT FILE LIST EXECUTE PRINT PCL FONT EXECUTE PRINT PPR FONT EXECUTE PRINT FX FONT EX...

Page 21: ...justment of various print job related functions ITEM DEFAULT REMARKS COPIES 1 DUPLEX OFF MANUAL OFF PAPER FEED TRAY1 AUTO TRAY SWITCH ON TRAY SEQUENCE DOWN MEDIA CHECK ENABLE RESOLUTION 600DPI TONER S...

Page 22: ...AULT REMARKS TRAY1 PAPERSIZE LETTER TRAY1 MEDIATYPE PLAIN TRAY1 MEDIAWEIGHT MEDIUM TRAY2 PAPERSIZE LETTER When Tray2 is installed TRAY2 MEDIATYPE PLAIN When Tray2 is installed TRAY2 MEDIAWEIGHT MEDIUM...

Page 23: ...er settings to suit the way you prefer to work ITEM DEFAULT REMARKS POW SAVE TIME 1 MIN PERSONALITY AUTO EMULATION CLRABLE WARNING ONLINE AUTO CONTINUE ON MANUAL TIMEOUT 60 SEC TIMEOUT INJOB 40 SEC TI...

Page 24: ...s PCL emulation ITEM DEFAULT REMARKS FONT SOURCE RESIDENT FONT NO 0 FONT PITCH 10 00 CPI SYMBOL SET PC 8 A4 PRINT WIDTH 78 COLUMN WHITE PAGE SKIP OFF CR FUNCTION CR LF FUNCTION LF PRINT MARGIN NORMAL...

Page 25: ...RKS CHARACTER PITCH 10 CPI FONT CONDENSE 12CPI TO 20CPI CHARACTER SET SET 2 SYMBOL SET IBM 437 LETTER O STYLE DISABLE ZERO CHARACTER NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP OFF CR FUNCTION CR LF FUNCT...

Page 26: ...ion ITEM DEFAULT REMARKS CHARACTER PITCH 10 CPI CHARACTER SET SET 2 SYMBOL SET IBM 437 LETTER O STYLE DISABLE ZERO CHARACTER NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP OFF CR FUNCTION CR LINE LENGTH 80 C...

Page 27: ...interface USB menu B411 Configuration Tool This menu controls the operation of the printer s USB data interface ITEM DEFAULT REMARKS PARALLEL ENABLE BI DIRECTION ENABLE ECP ENABLE ACK WIDTH NARROW ACK...

Page 28: ...to the B411dn network model ITEM DEFAULT REMARKS TCP IP ENABLE IP VERSION IPv4 NETBEUI ENABLE NETWARE ENABLE ETHERTALK ENABLE FRAMETYPE AUTO IP ADDRESS SET AUTO IP ADDRESS xxx xxx xxx xxx SUBNET MASK...

Page 29: ...is particularly useful if you do not have a full set of replacement consumables to hand and you need to know how soon you will need them Printing menu settings The menu settings can be printed as a me...

Page 30: ...rints a list of the menu settings and a demo print page See Online button on page 16 Using the Configuration Tool 1 Select Start All Programs Okidata Configuration Tool and select the Configuration To...

Page 31: ...LED indicators 7 8 Panel Elements 1 Liquid crystal display LCD panel Two rows of up to 16 alphanumeric digits displaying print status menu items in menu mode and error messages 2 Menu Scroll Buttons...

Page 32: ...s to cancel a print job Press to exit the MENU mode and go ONLINE when in the MENU mode 7 Ready indicator green ON indicates ready to receive data FLASHING indicates processing data OFF indicates Offl...

Page 33: ...be overridden by the settings in your printer driver or application For example if you have set the number of copies in the printer menu settings to one this will be overridden if you select three co...

Page 34: ...u shuts down the printer ITEM ACTION REMARKS PRINT MENU MAP EXECUTE NETWORK EXECUTE B431dn only PRINT FILE LIST EXECUTE PRINT PCL FONT EXECUTE PRINT PSE FONT EXECUTE PRINT PPR FONT EXECUTE PRINT FX FO...

Page 35: ...various print job related functions ITEM DEFAULT REMARKS COPIES 1 DUPLEX OFF PAPER FEED TRAY1 AUTO TRAY SWITCH ON TRAY SEQUENCE DOWN MP TRAY USAGE DO NOT USE MEDIA CHECK ENABLE RESOLUTION 1200DPI TON...

Page 36: ...AY 1 PAPERSIZE LETTER TRAY 1 MEDIATYPE PLAIN TRAY 1 MEDIAWEIGHT MEDIUM TRAY2 PAPERSIZE LETTER When tray 2 is installed TRAY2 MEDIATYPE PLAIN When tray 2 is installed TRAY2 MEDIAWEIGHT MEDIUM When tray...

Page 37: ...ork ITEM DEFAULT REMARKS POW SAVE TIME 1 MIN PERSONALITY AUTO EMULATION PARA PS PROTOCOL ASCII USB PS PROTOCOL RAW NET PS PROTOCOL RAW B431dn only CLRABLE WARNING ONLINE AUTO CONTINUE OFF MANUAL TIMEO...

Page 38: ...er s PCL emulation ITEM DEFAULT REMARKS FONT SOURCE RESIDENT FONT NO I0 FONT PITCH 10 00 CPI SYMBOL SET PC 8 A4 PRINT WIDTH 78 COLUMN WHITE PAGE SKIP OFF CR FUNCTION CR LF FUNCTION LF PRINT MARGIN NOR...

Page 39: ...HARACTER PITCH 10 CPI FONT CONDENSE 12 CPI to 20 CPI CHARACTER SET SET 2 SYMBOL SET IBM 437 LETTER O STYLE DISABLE ZERO CHARACTER NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP OFF CR FUNCTION CR LF FUNCTION...

Page 40: ...ITEM DEFAULT REMARKS CHARACTER PITCH 10 CPI CHARACTER SET SET 2 SYMBOL SET IBM 437 LETTER O STYLE DISABLE ZERO CHARACTER NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP OFF CR FUNCTION CR LINE LENGTH 80 COLUM...

Page 41: ...e Network menu B431dn Printer Menu This menu controls the operation of the printer s 10Base T 100Base TX network interface ITEM DEFAULT REMARKS PARALLEL ENABLE BI DIRECTION ENABLE ECP ENABLE ACK WIDTH...

Page 42: ...ENABLE NETWARE ENABLE ETHERTALK ENABLE FRAMETYPE AUTO IP ADDRESS SET AUTO IP ADDRESS xxx xxx xxx xxx SUBNET MASK xxx xxx xxx xxx GATEWAY ADDRESS xxx xxx xxx xxx WEB ENABLE TELNET DISABLE FTP DISABLE S...

Page 43: ...rinter Menu This menu provides access to various printer maintenance functions ITEM DEFAULT REMARKS USAGE REPORT ENABLE RESET COUNTER EXECUTE GROUP COUNTER DISABLE CHANGE PASSWORD Enter the new passwo...

Page 44: ...ng menu settings Current menu settings can be confirmed by printing a Menu Map using the control panel 1 Press the Menu or button until the INFORMATION MENU is available then press the OK button 2 Pre...

Page 45: ...with a Sheffield smoothness rating of 250 or less If in doubt please ask your paper supplier Use paper and envelopes that are designed for use in laser type printers The use of heavily laid or textur...

Page 46: ...withstand 392 F 200 C for 0 1 sec Do not use media designed for use in color laser printers and photocopiers Labels should cover entire carrier sheet Carrier sheet or adhesive must not be exposed to...

Page 47: ...tional Tray 2 Paper sizes 5 8 x 8 3 inches 86 x 140 mm to 8 5 inches x 12 inches 216 x 356 mm Paper weight 16 32 lb US Bond 60 120 g m Note If you are topping up the paper in a paper tray it is recomm...

Page 48: ...48 B411 B431 Paper Recommendations 1 Remove the paper tray from the printer...

Page 49: ...ndations 2 For loading A4 or Legal size paper push the lever 2 in the arrow direction and extend the paper tray using the rear paper support Note Load letterhead paper face down and top edge towards t...

Page 50: ...mmendations 3 Adjust the side paper guides It is important to adjust the paper guides correctly to ensure that the paper is not skewed in the print process Paper jams may occur if this operation is no...

Page 51: ...51 B411 B431 Paper Recommendations 4 Place paper in the tray keeping the level of the paper in the tray below the paper full guide arrowheads shown on the paper guides 1...

Page 52: ...if fitted Multi Purpose Tray or the Manual Feed Tray provided that these trays are set up for identical media Also configure the media size and media weight for the respective trays in the operator p...

Page 53: ...53 B411 B431 Paper Recommendations Multi purpose tray B431 1 Open the rear exit path see page 60...

Page 54: ...54 B411 B431 Paper Recommendations 2 Pull down the Multi Purpose Tray 1 slide out the paper support 2 and flip open the support extension...

Page 55: ...4 Ensure that the paper is loaded below the arrow level 5 to avoid paper jam For single sided printing on headed paper load the paper with the pre printed side up and top edge into the printer Note Do...

Page 56: ...the paper a nearly straight path through the machine avoiding paper jams and damage to the paper 4 If required set the media size and orientation in the media menu using the control panel then issue...

Page 57: ...57 B411 B431 Paper Recommendations Manual feed tray B411 1 Open the rear exit path see page 60...

Page 58: ...oad the paper with the pre printed side up and the top edge into the printer For two sided duplex printing on headed paper load the paper with the pre printed side down and top edge away from the prin...

Page 59: ...r less than 28 lb US Bond 105 g m Capacity 150 sheets 20 lb US Bond 75 g m CAUTION Damage to the printer may occur if the incorrect paper setting is used when printing on a different media Note You ca...

Page 60: ...lb US Bond 105 120 g m Capacity 100 sheets 20 lb US Bond 75 g m Pages are printed face up in reverse order Important Make sure the rear cover is closed Important For face up printing make sure the re...

Page 61: ...open the rear exit Setting the Paper feed size and media The process used to fuse fix the printed image to the paper involves a mixture of pressure and heat Too much heat will cause lightweight paper...

Page 62: ...n Tool and select the Configuration Tool 2 Click the B411 icon in the left panel 3 Click the Device Settings tab 4 Click the Menu Setting button 5 Click USER MENU 6 Click MEDIA MENU 7 Make your change...

Page 63: ...ress the Cancel or Online or the Back button repeatedly to exit the MENU mode Note If the settings in the printer differ from those selected on your computer the printer will not print and the LCD wil...

Page 64: ...e and weight Set media type and weight as follows 1 Press the Menu or button until MEDIA MENU is displayed then press the OK button 2 Press the or button until MEDIA TYPE or MEDIA WEIGHT for the requi...

Page 65: ...65 B411 B431 Paper Recommendations 4 Press the Cancel or Online or the Back button repeatedly to exit the MENU mode 5 Select the correct paper settings in the printer driver before printing the file...

Page 66: ...These numbers depend on the order of connecting or turning on each printer 3 LAN For network cable connection This port is standard on the B411dn and B431dn If you are connecting your printer directl...

Page 67: ...ivers are all contained on the CD ROM supplied with your printer See the Setup Guide for information on installing the drivers and utilities for your printer Please refer to the readme file on this CD...

Page 68: ...gs in the operator panel and Configuration Tool menus Printing preferences in Windows applications When you choose to print your document from a Windows application program a Print dialogue box appear...

Page 69: ...ed into the printer 2 You can choose the source of the paper to feed which may be Tray 1 the standard paper tray Manual Feed Tray B411 Tray 2 if you have the optional second paper tray installed or th...

Page 70: ...elines on how to carry out manual duplex printing 5 If you have changed some printing preferences before and saved them as a set you can recall them to avoid havin The High Quality setting prints at 6...

Page 71: ...e 86 The Overlays button also offers guidelines on how to carry out manual duplex printing 8 In Raster bitmap mode processing of the page image is done in the computer leaving little processing for th...

Page 72: ...t dithering texture by setting the size of dots used in the halftone screen 3 Set this control to print greyscale effects in black without dithering Select the check box to disable greyscale printing...

Page 73: ...0 degrees 2 Print on both sides duplex printing can be set to long edge or shirt edge of the document 3 Printed page order can be set s front to back or back to front of the document 4 Set the number...

Page 74: ...set further document options as follows 1 Select the required printed paper size 2 You can substitute another font for TrueType Font 3 You can set other document options as required including PostScri...

Page 75: ...431 Operation Paper Quality tab You can set the paper source or leave it as automatic selection and by using the Advanced button you have access to the same set of options as described above for the L...

Page 76: ...g prints at 600 x 2400 dpi or 600 x 1200 dpi for B411 and 1200 x 1200 dpi for B431 and is the best option for printing vector objects such as graphics and text The Normal setting prints at 600 x 600 d...

Page 77: ...he paper tray during such a long print run 4 Your printed pages can be scaled to fit larger or smaller stationery 5 Using the Advanced button gives you access to the facility to set mirror image print...

Page 78: ...ier for items which can be set from within application programs Changes you make here however will become the new default settings for all Windows applications 3 This button prints a test page to ensu...

Page 79: ...has been spooled If your application program needs a lot of time for further computation in the middle of printing causing the print job to pause for more than a short period the printer could prematu...

Page 80: ...o maximize printer efficiency When this option is disabled the spooler chooses documents based only on their priority settings 7 Specifies that the spooler should not delete documents after they are c...

Page 81: ...rades are installed on your printer See the chapter entitled Installing options PS emulation The main tabs are the General Tab Advanced Tab and Device Settings Tab The General and Advanced tabs are th...

Page 82: ...rays 2 You can make a variety of font settings depending on your application 3 You can set which optional upgrades are installed on your printer See the chapter entitled Installing options Printer set...

Page 83: ...atically print on both sides of a sheet of paper To carry out Manual Duplex Printing you must pass paper through the printer twice Auto Duplexing Models B411 and B431 Use Tray 1 or optional Tray 2 Usa...

Page 84: ...y up to 100 sheets 20 lb US Bond 75 g m Usable paper sizes letter Executive Legal 13 Legal 14 Statement 5 5 x 8 5 A4 A5 B5 A6 Custom width 3 5 to 8 5 inches 90 216 mm length 5 8 to 14 inches 148 356 m...

Page 85: ...85 B411 B431 4 If you require further information click the duplex help button 5 Click the Print button...

Page 86: ...a document on all pages on alternate pages or just the pages that you specify Creating PostScript overlays Three steps are required to create an overlay 1 Create the form data using your own applicati...

Page 87: ...to open the Document Properties window 6 On the Overlay tab choose Create Form from the drop down list 4 7 Click OK to close the Document Properties window 8 Click OK again to close the Print dialogu...

Page 88: ...nd you will need them later 9 Choose Projects Save Project and enter a meaningful name e g Letter Stationery so that you can recognize it later if you want to modify it 10 Choose Projects Send Project...

Page 89: ...ame 2 for this overlay and choose which page s 3 of your documents will use this overlay 5 Enter the name of the overlay file 4 exactly as it appeared in the Storage Device Manager project window Reme...

Page 90: ...appropriate space 2 Open your application s Print dialogue and choose any options you will require ensuring that the target printer is your PostScript printer driver in which the overlays have been de...

Page 91: ...ny special features such as two sided printing or multiple copies These are not appropriate to macros they apply only to your final documents Creating the overlay image 1 Use your preferred applicatio...

Page 92: ...se standard Windows techniques Shift or Ctrl keys to select multiple files simultaneously if you need to 6 Click Open to add these files to the current project You can also drag and drop files from Wi...

Page 93: ...rinters called Printers and Faxes in Windows XP window via the Start menu or the Windows Control Panel 2 Right click on the Relevant PostScript printer icon and choose Printing Preferences from the po...

Page 94: ...OK to close the printing preferences window Your new overlays are now ready and available to be used for any future documents you wish Printing with PCL overlays Once you have defined your overlays yo...

Page 95: ...rlay looks click the Test Print button 6 If you want to use another overlay with this document in this example it is the Continuation Page overlay click this overlay 4 in the list of defined overlays...

Page 96: ...l results may vary The first toner cartridge installed in a new printer has to fill the image drum reservoir and saturate the developing roller with toner The toner cartridge that is supplied with thi...

Page 97: ...concerning waste recycling If you do spill any toner powder lightly brush it off If this is not enough use a cool damp cloth to remove any residue Do not use hot water and never use solvents of any k...

Page 98: ...minutes before opening the top cover 2 Press the top cover release button and open the printer s top cover fully WARNING If the printer has been powered on the fuser may be hot This area is clearly la...

Page 99: ...the printer to close the cartridge then remove the used toner cartridge 2 4 Clean the top of the ID unit 3 with a clean lint free cloth 5 Put the cartridge down gently onto a piece of paper to prevent...

Page 100: ...istribute the toner evenly inside the cartridge 8 Remove the wrapping material and peel off the adhesive tape from the underside of the cartridge 9 Holding the cartridge by its top center with the col...

Page 101: ...Consumables and Maintenance 10 Insert the left end of the cartridge into the image drum unit Align it against the pins 1 on the drum unit Then lower the right end of the cartridge down into the image...

Page 102: ...Maintenance 11 Pressing gently down on the cartridge to ensure that it is firmly seated push the colored lever 1 towards the rear of the printer This will lock the cartridge into place and release to...

Page 103: ...103 B411 B431 Consumables and Maintenance 12 Gently wipe the LED array surface with a soft tissue 13 Lower the top cover and press it down to latch it closed...

Page 104: ...f its life a CHANGE DRUM message is displayed in the operator panel LCD Change the image drum when the print becomes faint or begins to deteriorate Replacing the image drum WARNING Never expose the im...

Page 105: ...1 B431 Consumables and Maintenance 1 Press the cover release and open the printer s top cover fully WARNING If the printer has been powered on the fuser may be hot This area is clearly labelled Do not...

Page 106: ...o avoid damaging the green drum surface CAUTION The green image drum surface at the base of the ID unit is very delicate and light sensitive Do not touch it and do not expose it to normal room light f...

Page 107: ...um cartridge Place the cartridge on a piece of paper to avoid marking your furniture 6 Take the new image drum cartridge out of its packaging and place it on the piece of paper where the old cartridge...

Page 108: ...108 B411 B431 Consumables and Maintenance 8 Push the colored release lever 1 away from you to lock the toner cartridge onto the new image drum unit and release toner into it...

Page 109: ...11 B431 Consumables and Maintenance 9 Holding the complete assembly by its top center lower it into place in the printer locating the pegs 1 at each end into their slots in the sides of the printer ca...

Page 110: ...110 B411 B431 Consumables and Maintenance 10 Gently wipe the LED array surface with a soft tissue 11 Lower the top cover and press it down to latch it closed...

Page 111: ...ss the Online button to take the printer OFF LINE 2 Open the Manual Feed Tray and insert a sheet of Letter A4 plain paper between the paper guides For loading paper see page 53 3 Press and hold down t...

Page 112: ...112 B411 B431 Consumables and Maintenance B431 1 Pull down the Multi Purpose Tray 1 slide out the paper support 2 and flip open the support extension 3...

Page 113: ...paper guides to the width of the paper 3 Insert a sheet of Letter A4 plain paper between the paper guides and push the colored set button to engage the tray 4 Press the Menu or button repeatedly until...

Page 114: ...ING PRINT is displayed 6 Press the OK button 7 The printer prints a cleaning page 8 Press Cancel or Online or the Back button repeatedly to exit the Menu mode The printer should now be ON LINE 9 If su...

Page 115: ...are faded vertical areas or light printing down a page 1 Switch off the printer and allow the fuser to cool for about 10 minutes before opening the top cover 2 Press the top cover release button and o...

Page 116: ...116 B411 B431 Consumables and Maintenance 3 Wipe the LED array gently with a soft tissue 4 Lower the top cover and press it down to latch it closed...

Page 117: ...ndations in this guide on use of print media and you keep the media in good condition prior to use your printer should give years of reliable service However paper jams occasionally do occur and this...

Page 118: ...pical message indicates a paper jam and identifies the tray to check 2 FEED JAM paper has entered the printer but failed to reach the exit A typical message indicates a paper jam and advises you to op...

Page 119: ...ove any crumpled or folded paper remove any paper from the underside of the printer 2 Replace the paper tray After successful removal of any damaged or misfed paper the printer should continue printin...

Page 120: ...on the fuser area will be hot This area is clearly marked Do not touch it CAUTION Never expose the image drum unit to light for more than 5 minutes Never expose the image drum unit to direct sunlight...

Page 121: ...image drum complete with the toner cartridge Be careful not to touch or scratch the green drum surface 4 Put the assembly down gently onto a piece of paper to prevent toner from marking your furniture...

Page 122: ...122 B411 B431 Troubleshooting 5 Remove any jammed sheets from the paper path...

Page 123: ...123 B411 B431 Troubleshooting 6 Remove the Duplex unit and check for any paper in this area...

Page 124: ...124 B411 B431 Troubleshooting 7 Remove any paper and replace the duplex unit...

Page 125: ...tridge ensuring that the pegs 1 correctly locate into the slots on each side of the printer 2 9 Lower the top cover but do not press down to latch it closed yet This will protect the drum from excessi...

Page 126: ...shooting 10 Lift the rear cover latch 1 open the rear cover and check for paper in the rear path Pull out any paper found in this area If you are not using the rear cover close it once the paper is re...

Page 127: ...Troubleshooting 11 B411 Open the Manual Feed Tray and remove any paper that you find B431 Open the Multi Purpose Tray and remove any paper that you find 12 Close the tray 13 Press down to latch the to...

Page 128: ...exit when the exit roller begins rotating after a few seconds after switching on However if the jammed paper cannot be removed contact a service representative SYMPTOM PROBLEM SOLUTION Blank sheets pr...

Page 129: ...orn out Replace toner cartridge Check drum and replace the drum if necessary Contact service LED array is dirty Clean LED array Vertical black lines Hardware problem Contact service Fuzzy print LED ar...

Page 130: ...rinting on wrong side of paper Turn paper over in tray Note arrow on paper package Install paper print side down in tray Moisture in paper Improper storage Avoid storing paper in areas of excessive te...

Page 131: ...he paper guides Only one sheet of paper is loaded in the Paper tray or Manual Feed Multi Purpose tray Load several sheets of paper Sheets of paper is added to the existing paper stock in the Paper tra...

Page 132: ...driver Select the correct paper source from the Source drop down menu The printer menu setting is incorrect Set the size of the paper in the Setup Menu of the printer Printing does not resume after re...

Page 133: ...lowly depending on the selected fonts and how they are transferred to the printer For maximum speed use text in your document and use a printer resident font Size of top margin increases with each pag...

Page 134: ...isplays error message when computer is rebooted Booting the computer while the printer is on can cause a communications error Turn printer off before rebooting computer Odors Gases are given off by fo...

Page 135: ...up the processing of large files Second paper tray to increase your printer s paper handling capacity by 530 sheets 75g m Options order numbers Installation procedure To install any of the above optio...

Page 136: ...er 38 ppm for A4 B431dn 47 ppm for Letter 45 3 ppm for A4 Resolution B411 2400 x 600 dots per inch B431 1200 x 1200 dots per inch Operating platform Windows 2000 XP XP server 2003 x 64 bit edition Vis...

Page 137: ...Legal 13 Legal 14 Executive Custom C5 C6 Com 9 Com 10 DL Monarch Statement Paper feed B431 Automatic feeding via paper trays including optional second tray and Multi Purpose Tray B411 Automatic feedin...

Page 138: ...pages Consumables Toner cartridge Image drum Power cable Approximately 1 8 m max length Noise level Operation 53 dB A Standby mode 30 dB A Power saving mode Background level Environmental conditions O...

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