The common problems that may be encountered when using this air purifier are
listed here. If you are unable to solve them according to the information below,
please feel free to reach our
PROBLEM
POSSIBLE REASON
POSSIBLE SOLUTION
Air purifier will not turn on or
respond to button controls.
Airflow is significantly
reduced or air purification
quality is poor.
Air purifier makes an unusual
noise while the fan is on.
Fan is not working.
The air purifier is not
powered on.
The power cord or wire is
damaged.
The socket is damaged.
The air purifier is
malfunctioning.
The air purifier is not
powered on.
The motor is damaged.
Motor loose or foreign
particles inside the air purifier.
The filter is not unpacked.
The fan runs at low speed.
The air purifier is placed in
a narrow space.
The Pre-Filter may be clogged
by large particles, such as hair
or lint,blocking air flow.
The filter need to be
replaced.
The air inlet or outlet of the
machine is blocked.
The windows or doors are
open.
Make sure the filter is
removed from its packaging
and properly in place.
Make sure there are at least
20 cm of clearance to allow
air to pass through the air
inlets on the sides.
Clean the Pre-Filter.
Replace the filter.
Remove obstacles in the air
inlet and outlet.
Close windows and doors
while using the air purifier.
More than expected room
coverage.
The filter is not in place.
The air purifier is tilted.
The filter needs to be replaced.
The air purifier may be
damaged or a foreign object
may be inside.
Make sure the filter is
properly in place with plastic
packaging removed.
Make sure the air purifier is
operating on a hard, flat
and even surface.
Replace the filter.
Make sure that the room area
is consistent with the specified
area of the air purifier.
Plug in the air purifier.
Plug in the air purifier.
Stop using the air purifier
and contact
Stop using the air purifier
and contact
Stop using the air purifier
and contact
Stop using the air purifier
and contact
Stop using the air purifier
and contact
Stop using the air purifier
and contact
Strange smell coming from
the air purifier.
The filter needs to be replaced.
Replace the filter.
The motor is damaged.
Tap the fan speed button to
increase the fan speed.
Plug the air purifier into a
different socket.
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TROUBLESHOOTING
