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English
Situation
Cause/Solution
Camera cannot turn on • The battery is low, recharge battery
Camera is frozen
• Press and hold
button for 5 seconds to force
shutdown; press
again to turn on the camera.
Camera cannot record
• No microSD card or microSD card is full
(Action Cam Mode).
• microSD card cannot be recognized
• Format microSD card or replace microSD card
Camera cannot connect
to AP or cloud server
• Invalid AP name or password
• Weak WiFi signal or not in WiFi coverage
• Check the internet connection.
• Connection may be blocked by a firewall
Smartphone cannot
find camera
• Camera WiFi is disabled or not in WiFi coverage
• Smartphone WiFi is disabled
• For iOS users, camera WiFi ID is not selected in WiFi
settings.
• Tap [Refresh] button on [OjoLink App]
• Wait 1-2 minutes for WiFi connection fully established.
• Restart both the smartphone and camera and try again.
Smartphone cannot
watch live view
• Weak WiFi signal
• Camera is recording
• Camera is connected to another smartphone.
Smartphone cannot
connect to cloud server • Check mobile 3G/4G or WiFi internet connection
Smartphone cannot
watch live view
• The internet bandwidth is insufficient for camera to
stream live video.
Forget camera
password
• Enter camera settings menu and
select [Settings] [Factory Reset] to reset to default.
Troubleshooting
Note / Customer Service
【
Internet
】
【
Internet
】
【
Local
】
【
Local
】
Ojocam Customer Service
www.ojocam.com
Toll Free 1-855-ojocam5 (1-855-656-2265)
International 1-626-236-2256
