Ojmar Nexo NLX1, Instruction Manual

Page: 71 / 188

5_MANUAL DE MANTENIMIENTO
OJMAR 71
5.7 FAQ
QUESTION CAUSE SOLUTION
While attempting
to initialize with
the NFC
programmer the
lock does not
respond. The programmer is
not placed in the
correct position. Put the programmer on the
front part as shown in the
picture.
Reset the lock by releasing the
battery holder and replace
fastening it with the two screws
(wait until the lock is calibrated,
the amber led will turn on 7
times).
The lock does not
receive the
configuration data
from the PC. There is no
communication with
the router. Check Ethernet connection.
Make a ping to the router.
Make a ping to the PC.
The lock does not
open. The lock is
occupied by
another key. Pass the master key (Red) and
check that it has released
correctly closing and opening
the lock with a free user key.
The lock is
inoperative. The lock has
detected a
definitive low-
battery (see flashes
lock). Change the batteries of the
lock and check that it is
operational by closing it and
opening it with a free user key.
The user´s
card/wristband
does not work on
the locks. The card/wristband
is occupied in
another lock or key
is blank. Check that the card/wristband
is blank or occupied reading it
in the programmer or the
software. If it is occupied, free it
using the Management
Software or closing and
opening the occupied lock. If it
is blank, writethe
card/wristband on the
Management Software.