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Troubleshooting 3/7
I CAN’T CONNECT TO MY WIRELESS NETWORK
Possible causes
Solution
Insufficient WiFi signal
Try connecting another device, such as your mobile phone, to your wireless network . Stand next to your WiFi Thermostat,
and access your phone’s wireless network settings . If the wireless network signal cannot be detected by your phone, or
it is very weak, other devices may also have trouble connecting to the network from that area of your home . You may be
too far away from your WiFi router, or there may be a problem with it . If you are too far away from your WiFi router, you can
purchase a WiFi signal repeater which will improve the range of the WiFi signal in your home for all devices .
You cannot connect to the
WiFi router even though
there is a good signal
Some WiFi routers limit the number of wireless devices that can connect to the Internet . To test whether this is the problem,
shut down one of the other WiFi-enabled devices in your home . Once that device is completely shut down, try once again
to connect your WiFi Thermostat to the network . If the WiFi Thermostat connects successfully, consult the documentation
for your access to find out if you can increase the number of simultaneous connections to your WiFi network .
Other devices are
interfering with the wireless
signal
Try turning off other wireless devices (Bluetooth, WiFi, wireless phones/cameras) that may cause interference, then test the
WiFi Thermostat’s network connection .
You have entered the
correct SSID and network
key, but connection cannot
be established .
Please check the router manual for additional help on troubleshooting .
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