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FAQ & Answers
Q: At what maximum distance can the WIFI connection be maintained?
A: Theoretically it is required to be a maximum of 10 metres for effective
transmission. However we advise to keep the device and cellphone as
close as possible for the best connection.
Q: Will the device drain my car battery?
A: The working current of the device is less than 300mA and its standby
current is less than 1mA so will not drain the power of the battery.
Q: What if the WIFI connection fails or it shows password incorrect?
A: Firstly ensure the device and cellphone are within 5 metres of each
other and then check the following points;
Check that the indication lights are RED light constant ON and BLUE light
flashing.
Check the cellphone in question is the one that is connected to the device
(please note that only one phone can connect at any one time)
Check the password has been entered correctly.
Q: Preview is quite slow and cannot view video footage normally?
A: Due to various frequencies involved with electronic items occasionally
you may experience interference. It is advised to switch off Bluetooth
signals and not be connected to the internet when using the device App.
These frequencies are very similar to the WIFI signal and can cause
interference.
Q: The device always asks me to connect with my cellphone?
A: Wiring issue, please check;
B+ connection is incorrect.
B+ and ACC connections maybe wired the wrong way round.
Q: There is a dark display when previewing the actual video footage?
A: Cache issue, please clear the cache and then re open the App.
Q: It shows “Illegal device” when entering the App?
A: The device and the App version are not corresponding. Please check
and download the correct App for the device.
Q: RED light and BLUE light are always ON and it cannot record video?
A: Memory card issue. Solution is to format the memory card on a comput-
er and press reset on the device. Insert memory card and check for record-
ing.
FOR ANY ASSISTANCE REGARDING YOUR OE WITNESS PRODUCT
PLEASE CONTACT US VIA OUR DEDICATED CUSTOMER SUPPORT
PORTAL AT OEWITNESS.COM OR EMAIL US ON SUPPORT@OEWIT-
NESS.COM
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