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Asserting a warranty claim
1. To make use of the warranty service, you must contact the
AXDIA Service Center by e-mail, fax or phone (see below for
contact details). You can also use the service form on our
website or on the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your
problem. If it is determined that a warranty claim exists, you
will be given an RMA number (Return Material Authorization)
and you will be asked to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an
RMA number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and
insurance paid. Do not enclose any accessories with the
products (no cables, CD's, memory cards, manuals, etc.),
unless the AXDIA Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in
such a way that it is visible and clearly legible.
3. You must enclose a copy of the sales slip as proof of
purchase.
4. Once AXDIA has received the product, it will meet its
warranty obligations in accordance with the warranty
conditions and will return the product to the sender with
carriage and insurance paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by
the warranty. If AXDIA agrees to provide a service outside the
warranty, the customer will be invoiced for all repair and transport
costs.
AXDIA will not accept any packages that have not first been
approved by AXDIA by means of an RMA (Return Material
Authorization).
