www.octagonsystems.com
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Warranty
Octagon Systems Corporation (Octagon) warrants that its standard hardware products will
be free from defects in materials and workmanship under normal use and service for the
current established warranty period. Octagon’s obligation under this warranty shall not arise
until Buyer returns the defective product, freight prepaid to Octagon’s facility or another
specified location. Octagon’s only responsibility under this warranty is, at its option, to
replace or repair, free of charge, any defective component part of such products.
Limitations on warranty
The warranty set forth above does not extend to and shall not apply to:
1.
Products, including software, which have been repaired or altered by other than
Octagon personnel, unless Buyer has properly altered or repaired the products in
accordance with procedures previously approved in writing by Octagon.
2.
Products which have been subject to power supply reversal, misuse, neglect,
accident, or improper installation.
3.
The design, capability, capacity, or suitability for use of the Software. Software is
licensed on an “AS IS” basis without warranty.
The warranty and remedies set forth above are in lieu of all other warranties expressed or
implied, oral or written, either in fact or by operation of law, statutory or otherwise,
including warranties of merchantability and fitness for a particular purpose, which Octagon
specifically disclaims. Octagon neither assumes nor authorizes any other liability in
connection with the sale, installation or use of its products. Octagon shall have no liability
for incidental or consequential damages of any kind arising out of the sale, delay in delivery,
installation, or use of its products.
Service policy
1.
If a product should fail during the warranty period, it will be repaired free of
charge. For out of warranty repairs, the customer will be invoiced for repair charges
at current standard labor and materials rates.
2.
If a product returned for repairs is found to be free of defect, customer might be
liable for the minimum current repair charge.
Returning a product for repair
1.
The customer must call Tech Support at 1–303-426-4521 to determine if repair
service is necessary.
2.
If repair service is required, Tech Support will require the customer’s name, address,
telephone number, email address and a list of problems found.
3.
Tech Support will forward this information to the RMA Administrator who will
contact the customer to issue the RMA number.
4.
The customer must carefully package the product in an antistatic container. Failure
to package in antistatic packaging will VOID all warranties. Then package in a safe
container for shipping.
5.
Write the RMA number on the outside of the shipping container.
6.
The customer pays for shipping to Octagon. Octagon pays for shipping back to the
customer.
7.
Other conditions and limitations may apply to international shipments.
Note
PRODUCTS RETURNED TO OCTAGON FREIGHT COLLECT OR WITHOUT AN RMA
NUMBER CANNOT BE ACCEPTED AND WILL BE RETURNED FREIGHT COLLECT.
