Problem
Possible cause
Remedy
The remote control has
not been paired.
Pair the remote control
8)
The LED on the remote
control permanently
flashes green
The remote control is
unable to establish a
connection to the set-top
box.
Check if the set-top box is
connected to the mains
network. If the problem
persists, you have to pair
the remote control again
8).
The batteries are not
correctly installed in the
remote control.
Check if the batteries
are installed correctly or
whether they are drained.
The batteries of the
remote control are low or
drained.
Go as close as possible to
the set-top box and press
any number buttons on
the remote control. If the
set-top box responds now,
this means the batteries
are low. Replace the
batteries with new ones in
this case.
The remote control
software has crashed.
Take out the batteries and
put them back in after
about 3 minutes.
The set-top box does not
respond to the remote
control
The Bluetooth receiver
on the set-top box has
crashed.
Disconnect the set-top
box from the mains
network for about
5 minutes. Contact your
provider if necessary.
P580 Hybrid CM | 19
