Locate heater in less windy conditions.
Symptom: Remote control will not communicate with heater module
1. Low battery in remote. Replace battery.
2. Low battery in batery pack or battery pack is unplugged. Reconnect battery
pack or replace two AA batteries.
3. Module switch is set to “OFF”. Make sure module switch is set to “REMOTE”
4. Remote is not programmed to module. Check in manual on how to program
remote with module.
Symptom: Igniter sparks but pilot burner will not ignite and igniter goes to
lock-out.
1. No gas supply to the pilot. Check if gas supply valve is turned on.
2. Air trapped in gas line (VERY COMMON DURING INITIAL START-UP). Turn on
remote control 3 times to purge air. If unsuccessful, disconnect gas hose from
heater inlet and purge air until you smell gas. Then reconnect gas hose to heater
inlet.
Symptom: Igniter gives very weak or slow sparks
1. Low battery in battery pack. Open heater control panel and replace 4 AA batter-
ies.
2. Ground wire is not connected. With the control panel open, check if green wire
is grounded.
Symptom: Remote control communicates with heater but heater will beep and
no sparks to pilot.
1. Pilot sensor is dampened or wet. Installation must be located in dry condition.
2. Defective pilot sensor. Replace pilot burner assembly.
3. Low battery pack. Replace 4 AA batteries.
Symptom: Pilot turns on and off. Burner turns on and off.
1. Windy condition. Pilot sensor senses flame inconsistently. Do not operate
equipment until wind dies down or heater is relocated to less windy condition.
2. Pilot flame is too small for flame sensing. Increase pilot flame such that flame
surrounds the pilot sensor rod.
Symptom: Pilot burner stays on after heater is turned off.
1. Defective gas valve. Contact OCI to replace gas valve.
Symptom: Heater operates but makes continuous beeps.
1. Module exceeds designed operating temperature. Improper installation such
that the combustion gases flow through the front grill instead of out the top of the
heater. This could be due to exceeding the 30 degree tip angle or windy conditions.
Correct installation such that only radiant heat passes through the front Grill.
Troubleshooting cont’d
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