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Apple Mac OSX Operating Systems
Since there are no device files for the Ocean ST Spectrometer in a Mac operating system, you should not encounter any problems if you installed the
spectrometer before the operating software.
Frequently Asked Questions
I connected the USB cable and started OceanView but I don’t see my
spectrometer attached.
Use the “Action -> Scan for hardware changes” selection in the Device Manager to rescan for
attached devices.
I am having trouble installing the drivers, what should I do?
Hardware device driver installation is usually seamless on Microsoft Windows operating systems
and should happen in the background when you connect your spectrometer to a computer with the
software installed. However, some Windows systems require a bit more care when connecting your
spectrometer for the first time.
If your spectrometer is not recognized by OceanView on your computer, you need to manually
install the spectrometer drivers. See your OceanView manual for this procedure.
I’m installing OceanView but I need a product key; where can I find this?
The product key was sent to the contact e-mail on the sales order when you purchased your OceanView license. Contact [email protected] for more
information. You’ll need your sales order number, quotation number, the serial number of the spectrometer that was purchased with the software, and, if
known, the e-mail address under which your product key was created to recover your key.
I connected the Ocean ST to the computer before installing my spectroscopy operating software to install the
drivers. What do I do now?
As described at the beginning of the Troubleshooting section, the steps to take to resolve this issue differ, depending on your computer’s operating system.
