31
12. Trouble Shooting
Problem
Cause
Solutions
Cannot
connect
to
Wi-Fi
network
Network
down
• Confirm that a Wi-Fi or Ethernet
Wired connected PC can access the
internet (i.e. can browse the web)
using the same network.
• Check that a DHCP server is
available, or that you have
configured a static IP address on the
radio.
• Check that you firewall is not
blocking any outgoing ports. As a
minimum the radio needs access to
UDP and TCP ports 80,443 and
8008, DNS port 53.
Obtain the MAC address from
Configuration > Information
>
Network > Wi
-
Fi
MAC and add to the
allowed equipment list on your
access point.
Note
:
The
radio
has
separate
MAC
addresses
for
wired
and
wireless
networks.
• Check distance to router; see if a
computer can connect to the
network in this location
• Optimize the distance of the
router’s location
Change encryption method on
router. The radio supports WEP,
WPA, WPA2
Disable the fire wall to see if radio
can connect to the network.
Windows Media Player:
varies — non-Microsoft firewalls
may require configuration for UPnP.
Router
restricts
access to
listed MAC
addresses
Insufficient
Wi-Fi signal
strength
Unknown
encryption
method
Firewall
preventing
access
