Oce VL3200x, User Manual

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116
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Troubleshooting
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IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made
from within that country.
If you are having difficulty with your machine
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If you think there is a problem, check the chart below and follow the troubleshooting tips. You can
solve most problems by yourself.
Note
If you need additional help, call Océ Technical Support, please call
In USA: 1-800-243-5556
In Canada: 1-866-462-4478.
Troubleshooting and routine
maintenance
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Printing or printing received faxes
Difficulties Suggestions
„ Condensed print
„
Horizontal streaks
„ Top and bottom sentences are
cut off
„
Missing lines
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality on page 125.
Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire. (See Cleaning
the corona wire on page 151.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Océ Technical Support at 1-800-243-5556 ( in USA )
or 1-866-462-4478 ( in Canada ).
Received faxes appear as split or
blank pages. If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See
Paper Size on page 24.)
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 54.)