10
oasiscoolers.com
TROUBLESHOOTING
Check the chart below for solutions to common problems.
Problem
Possible Cause
Remedy
Unit does not dispense
hot and cold water.
Water dispenser is damaged.
Replace the dispenser or send
for service.
The water bottle cap is not attached
properly to the connector
on the water cooler.
Connect properly.
Unit does not dispense
cold water.
Too much cold water has been
dispensed in a short period of time.
Wait 30 to 60 minutes
for the water to cool.
System has malfunctioned.
Contact dealer.
The ventilation around the
unit is insufficient.
Space the unit from the wall by
more than 4 in. (10 cm)
Water in the water bottle is hot.
(Bottle is exposed to direct sunlight.)
Place the water bottle in a cool
location out of direct sunlight.
Unit does not dispense
hot water.
Too much hot water has been
dispensed in a short period of time.
Wait up to 15 minutes
for the water to heat.
System has malfunctioned.
Contact dealer.
Unit is noisy
during operation.
The appliance is not level.
Place the unit on a level, flat surface.
Unit is touching other objects.
Move the unit away from other objects.
Water leaks from
the faucet.
The top portion of the faucet has
become loose.
Tighten the top threaded
portion of the faucet.
The faucet has been damaged.
Call the customer service telephone
number to repair the faucet.
Water is dripping out
of the water cooler and
onto the floor.
The hot or cold water tank is leaking.
Remove the water bottle and
contact a dealer.
The drain cap on the back is not
fastened properly.
Tighten the drain cap. If the sealing
silicone material inside the drain
cap is torn or damaged,
replace with a new one.
Bottle has a small crack.
Replace the water bottle.
The water being
dispensed has a
strange taste.
This is not uncommon with
new water coolers.
Clean the waterways.
(See CLEANING THE
WATERWAYS section.)
Summary of Contents for 504819C
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