SF MEDIA FILTER INSTALLATION AND OPERATION MANUAL
oasisaquatics.com.au
17
WARRANTY
Oasis Aquatics warrants that, subject to the exclusions and limitations that follow, the product
will be free from defects in materials and workmanship during the warranty period of
five (5)
years. The warranty period for your Filter is set our below and commences from the date of
purchase which must be proved by the retailer invoice.
This warranty is not assignable and applies to the original retail purchaser only and the original
receipt, invoice or any other proof of purchase must be retained and produced if requested by
the Company.
Nothing in this warranty shall apply to any defects caused by misuse or abuse, neglect,
accident, extremes of climate, dampness, humidity, reasonable fair wear and tear and/or any
causes other than detects in manufacturing and materials. Proper care and maintenance
information is detailed in the Owner
’s Ma
nual for this product which you must follow.
Where a defect is physically visible or otherwise affects the exterior surfaces of the product,
you must notify the Company of such defect within fourteen (14) days from the date of your
purchase.
If a defect in materials or workmanship occurs within the warranty period Oasis Aquatics will,
at its discretion repair or replace product or the defective part of the product free of charge or
cause the product or the defective part to be repaired or replaced by an Authorised Oasis
Aquatics Service Agent free of charge.
Oasis Aquatics reserves the right to substitute defective parts or the Product with parts or
product of similar quality, grade and performance where an identical part or product is not
available. Parts or products may be replaced by refurbished goods of the same type rather than
be repaired.
If the product is bought as a demonstration, refurbished, ex-rental, discontinued or otherwise
previously unboxed unit, the warranty applicable shall be limited to twelve (12) months only.
Warranty Procedure
If a fault that is deemed to be covered by warranty occurs, the customer must first contact
their retailer and/or builder from which the product was purchased and/or installed.
Any claim must be justified with the following details:
•
Proof of Purchase date along with relevant invoice details,
•
Full details of the fault, and
•
Customer Name, Address and Contact details
The retailer and/or builder will assess the problem and assist Oasis Aquatics with the
warranty procedure.
The product must be made available to Oasis Aquatics or its authorized service agents for
full inspection, diagnosis, testing and repair.
