PROBLEM
CAUSE
SOLUTION
Bubbles in the outlet and
splattering
Water does not fully moisten
the outside of the body
Wait for a few days (even after
cleaning) to allow the smear layer on
the outside of the body to regenerate
itself
Flow rate is too high
Reduce flow rate
TORQ
®
G2 is on uneven surface
Place TORQ
®
G2 on an even surface
Filter sponge cloggs fast
Too much detritus in sump
Clean sump; use filter socks
Filter media is not being properly
floated
Filter sponge or grid clogged
Clean sponge or grid
Flow rate is too low
Increase flow rate
Pump is clogged
Clean the pump
Use of too much filter media
Reduce amount of filter media
(see table on page 12)
Filter media collects at the top filter
sponge and clogs it
Flow rate is too high
Reduce flow rate
Too much filter media is used
Reduce amount of filter media
(see table on page 12)
Filter media goes into sump
Filter media is too fine
Use a larger filter media
If necessary add filter floss to the
lid (Fig. 6)
Flow rate is too high
Reduce flow rate
Use of too much filter media
Reduce the amount of filter media
(see table on page 12)
Lid can only be placed on acryic tube
with difficulty
Clamp effect too strong
Rub the silicone rings with Vaseline,
silicone grease or similar
13
EN
FAQ AND TROUBLE SHOOTING
