14 • NuWave PIC2 Complete Cookbook
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Troubleshooting
Solution
Error
Message
E2
E3
E4
E5
E6
E7
E8
FULL
E1
The unit is malfunctioning. Contact customer service.
The unit is malfunctioning. Contact customer service.
The unit is malfunctioning. Contact customer service.
An E1 reading typically means that your PIC2 does not detect
cookware on its surface. This can occur for one of
two reasons.
1. Have you placed a pot or pan on the unit? The induction
coils contained within the PIC2 will only work when they are
in direct contact with a piece of cookware. To maintain your
appliance’s effectiveness, always ensure that it rests on a flat
surface and that contact is consistent with your cookware.
2. An E1 message may also occur if your chosen cookware is
not induction-ready.
The units voltage is too low. Minimum = 85 volts
The units voltage is too high. Maximum = 144 volts
Overheating, or air ventilation is obstructed. If internal
temperature exceeds 230˚ F, operation will cease and a “beep”
noise will be produced. Press “Pause/Clear” twice. Wait for the
unit to cool.
In programming mode, when the total entered time reaches
the appliance’s limit of 99:60, no additional stages can be
inputted.
Overheating, if unit exceeds a temperature 20º F higher than
sear, the appliance will turn off. Contact customer service.
• When any of the above error messages display on the LED, the unit will “beep” at least once.
• The fan will run up to a maximum of 60 seconds after pressing the “Pause/Clear” button
once. Continue cooking by pressing the “Start” button within 45 minutes.
• The unit will turn off after 45 minutes if no buttons (such as “Start”) are pressed. When
the unit shuts off, it will clear all previous cooking history.
• After pressing the “Pause/Clear” button twice or cooking has stopped, the fan will run up
to a maximum of 60 seconds until the unit cools. At that point the PIC2 will turn off.
• When an E1 error occurs, the unit will “beep” every 2 seconds. If the PIC2 has not detected
a pot after 1 minute, it will shut off automatically. In order to resume cooking before automatic
shutoff, place induction-ready cookware on the PIC2’s surface. The E1 error message and
“beep” sound will continue, even after cookware has been replaced, until the “Pause/Clear” or
“Start” buttons have been pressed.
Troubleshooting
THE MANUFACTURER WARRANTS:
The induction cooktop and all electrical
components to be free from defects and workmanship under normal household use, when
operated in accordance with the Manufacturer’s written instructions provided with each
unit for one (1) year from date of purchase. The Manufacturer will provide the necessary
parts and labor to repair any part of the infrared cooking system at Hearthware, Inc.
Service Department. After the expiration of the warranty, the cost of the labor and parts will
be the responsibility of the owner.
THE WARRANTY DOES NOT COVER:
Any coating (if applicable) on any part of the
cooking system. The Limited Warranty is voided if repairs are made by an unauthorized
dealer or the serial number data plate is removed or defaced. Normal deterioration of
finish due to use or exposure is not covered by this Warranty. This Limited Warranty does
not cover failure, damages or inadequate performance due to accident, acts of God (such
as lightning), fluctuations in electric power, alterations, abuse, misuse, misapplications,
corrosive type atmospheres, improper installation, failure to operate in accordance with
the Manufacturer’s written instructions, abnormal use or commercial use.
TO OBTAIN SERVICE:
The owner shall have the obligation and responsibility to: pay
for all services and parts not covered by the warranty; prepay the freight to and from
Service Department for any part or system returned under this warranty; carefully package
the product using adequate padding material to prevent damage in transit. The original
container is ideal for this purpose. Include in the package owner’s name, address, daytime
telephone number, a detailed description of the problem, and your
RETURN GOODS
AUTHORIZATION NUMBER (RGA number):
Call
1-855-742-2665
or e-mail
to obtain the RGA number.
Provide the cooking system
model & serial number and proof of date of purchase
(a copy of the receipt)
when making claims under this warranty.
MANUFACTURER’S OBLIGATION:
The Manufacturer’s obligation under this Limited Warranty is limited to repairing or
replacing any part of the induction cooktop expressly covered by this Limited
Warranty which upon examination is found to be defective under normal use. The
Limited Warranty is applicable only within the continental United States and only to the
original purchaser of manufacturer’s authorized channels of distribution.
The Limited Warranty may not be altered, varied or extended except by written instrument
executed by the manufacturer. The remedy of repair or replacement as provided under
this limited warranty is exclusive. In no event shall the manufacturer be liable for any
consequential or incidental damages to any person, whether or not occasioned by
negligence of the manufacturer, including without limitation, damages for loss of use,
costs of substitution, property damage, or other money loss. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation
exclusions may not apply. This Limited Warranty gives specific legal rights, and there may
also be other rights which vary from state to state. Except as otherwise expressly provided
above, the manufacturer makes no warranties expressed or implied arising by law or
otherwise, including without limitation, the implied warranties of merchantability and fitness
for a particular purpose to any other person.
READ YOUR OWNER’S MANUAL:
If you still have any questions about operation or
warranty of the product, please contact Hearthware, Inc. at
1-855-742-2665
or e-mail
