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Other Troubleshooting Tips
Symptom
Solution
Poor sound quality when
playing audio from device
•
Use a different music source.
•
Pair a different iOS or Android device (see “Bluetooth Setup”).
•
Disconnect the second device.
•
Move the iOS or Android device closer to the hearing aids and
away from interference or obstructions.
•
Clear any debris or wax from the hearing aid Ear Tips.
Can’t Hear Any Ambient
Sounds
•
Check hearing aids are fully charged using the Charge Case light
indications (see “Charge Case Lights Explained”)
•
Ensure hearing aids are powered on.
•
Increase the World Volume of the hearing aid in the
IQbuds app
.
World Volume will not
adjust
•
Power off the hearing aid and then power on.
•
Charge the hearing aids in the Charge Case if battery is flat.
Hearing aid does not
charge
•
Recharge the Charge Case.
•
Make sure the hearing aid is at room temperature, between 50˚F
to 104˚F (10˚C to 40˚C). If your hearing aid has been exposed to
high or low temperatures, let the hearing aid return to room
temperature and then try charging again.
Hearing aid Ear Tips
falling off
•
Securely attach the Ear Tips to the hearing aids (see “Experiment
with Different Size Ear Tips”).
Lost hearing aid Ear Tips
•
Purchase replacement silicone Ear Tips from Nuheara’s Online
Store via
•
Purchase Memory Foam Ear Tips from Comply’s Online Store at
https://www.complyfoam.com/products/t-160/
Hearing aids whistle or
create feedback
•
Decrease World Volume.
•
Make sure your hearing aid Ear Tips fit and seal securely.
Sound of own voice is too
loud
•
Practice listening to new sounds and talking on your own or with
a trusted partner in a familiar environment before using hearing
aids for conversation with others.
•
Try adjusting the World Volume
•
Try a different Ear Tip size or type (silicone or memory foam).
