Nuheara IQbuds2 Instructions For Use Manual Download

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Caring for your Hearing Aids ............................................................................................................................ 41

Replacement Parts and Accessories ................................................................................................................. 42

Returns and Exchanges .................................................................................................................................... 42

Privacy .............................................................................................................................................................. 42

Troubleshooting ............................................................................................................................................ 43

Common Solutions for IQbuds 2 PRO Hearing Aids: ......................................................................................... 43

Other Troubleshooting Tips .............................................................................................................................. 44

Warranty ....................................................................................................................................................... 45

Service Life .................................................................................................................................................... 45

Hearing aid Technical Specifications .............................................................................................................. 46

Acoustic Performance .................................................................................................................................... 48

Features per ANSI/CTA 2051-2017 ................................................................................................................... 51

Regulatory Compliance Information .............................................................................................................. 53

FCC Part 15 ....................................................................................................................................................... 53

Product Package Label ................................................................................................................................... 54

Symbols and Descriptions .............................................................................................................................. 55

Trademark Notices ........................................................................................................................................ 55

Summary of Contents for IQbuds2

Page 1: ...Hearing Aid Instructions for Use NU320 Document DOC1000016 01 v0 99 Date 8th November 2021 ...

Page 2: ...O Hearing Aid 16 Inserting Hearing Aids Into Your Ear 16 Correct Physical Fit 16 Experiment With Different Size Ear Tips 16 Fitting the Ear Tip to the Hearing Aid 17 Fitting a Silicone Ear Tip to the Hearing Aid 18 Fitting a Memory Foam Ear Tip to the Hearing Aid 20 Inserting the Hearing Aid into the Ear 21 App Setup and Bluetooth Pairing 22 Tap Touch Controls 22 Pairing Mode 22 Bluetooth Setup 23...

Page 3: ...nvironment 33 How to Use Locations 33 World Settings 34 Feature Card Options 34 What is Volume 34 How Can Volume Help You 34 Adjusting the Volume 35 How to Use World Volume 35 SINC Speech In Noise Control 36 What is SINC and How Can It Help You 36 How to Adjust SINC 36 How to Use SINC 37 World EQ 38 How Can World EQ Improve What You Hear 38 How to Use World EQ 39 Focus 40 How Can Focus Help You 40...

Page 4: ...mmon Solutions for IQbuds 2 PRO Hearing Aids 43 Other Troubleshooting Tips 44 Warranty 45 Service Life 45 Hearing aid Technical Specifications 46 Acoustic Performance 48 Features per ANSI CTA 2051 2017 51 Regulatory Compliance Information 53 FCC Part 15 53 Product Package Label 54 Symbols and Descriptions 55 Trademark Notices 55 ...

Page 5: ...ctly see Selecting the Best Ear Tip and Fitting the IQbuds 2 PRO hearing aid and have followed the suggestions in the Troubleshooting section You feel the hearing aid is not providing enough amplification even at the highest World Volume setting A hearing health care professional may be able to help you select a different hearing aid solution to meet your needs You should see a hearing health care...

Page 6: ... to have a medical evaluation by a licensed physician preferably a physician who specializes in diseases of the ear Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists otologists or otorhinolaryngologists The purpose of a medical evaluation is to ensure that all medically treatable conditions that may affect hearing are identified and treated Specia...

Page 7: ...SWM6 5 NH I38 Nuheara part number NU412 AC plug pack to USB 2 0 charger is sold separately USB A to USB C Cable Replacement USB A to USB C charging cable Industry standard cable not for resale from Nuheara except under warranty USB Charge Cable Ear Tip Tray Carry Bag Charge Case IQbuds 2 PRO hearing aids ...

Page 8: ...mperatures Doing so could result in overheating fire or injury 8 The hearing aids do not comply with requirements for explosive or oxygen enriched atmospheres Do not use the hearing aids in such areas 9 Check first before using the hearing aid system in areas where electronics or wireless devices are restricted EMC Warnings Do not use near active HF surgical equipment and the RF shielded room of a...

Page 9: ...at a battery electronic waste collection centre IQbuds 2 PRO hearing aids and Charge Case should not be recharged in temperatures exceeding 104 F 40 C or when conditions are expected to exceed these temperatures Doing so could result in overheating fire or injury If abused or misused the rechargeable batteries may leak in extreme cases they may even present a risk of explosion fire development hea...

Page 10: ...the hearing aids to the ear Do not use if damage is present to the hearing aid or Ear Tip Replacement Ear Tips can be purchased from Nuheara Ear Wax may build up on the Ear Tips and hearing aid over time Regularly inspect the Ear Tips and hearing aids for Ear Wax build up If Ear Wax is present follow the instructions in Care and Maintenance to remove Ear Wax Ensure Ears are dry and free from debri...

Page 11: ...13 F 140 F 25 C 60 C Humidity Range 0 90 RH Atmospheric pressure range 50 kPa 106 kPa Recommended Inventory Stocking Conditions Optimised for battery life Temperature Range 59 F 77 F 15 C 25 C Humidity Range 0 85 RH Atmospheric pressure range 70 kPa 106 kPa Time to warm from minimum storage temperature before use 1 hour ambient temperature 68 F or 20 C Time to cool from maximum storage temperature...

Page 12: ...harge the hearing aids To recharge the hearing aids place them in the Left or Right socket in the Charge Case The Charge Case will supply power to the hearing aids to recharge the internal batteries Ensure only the Left hearing aid is charged in the left socket Ensure only the Right hearing aid is charged in the right socket Do not attempt to charge the Left hearing aid in the Right Socket or the ...

Page 13: ...ng aid Charge Status Side Light Case Charge Status Side Light When Charge Case is connect to power source Green IQbuds 2 PRO hearing aids are charged Green Case holds more than 1 full charge of hearing aids Green Charge Case charged Amber IQbuds 2 PRO hearing aids are charging Amber Case holds less than 1 full charge of hearing aids Amber Charge Case charging FRONT LIGHTS HEARING AID CHARGE STATUS...

Page 14: ...Ear IDTM etc Recharge time 120 minutes Charge Case Battery Life and Recharge Time Single Charge Recharge hearing aids three 3 times Recharge time 120 minutes Use only the USB Charge Cable supplied with the product to charge the Charge Case The Charge Case should be charged using the recommended charging adapter connected to a USB power source CUI SWM6 5 NH I38 Nuheara part number NU412 The Charge ...

Page 15: ...to hear more clearly directly in front of you Locations Preconfigured Location profiles help to create the best hearing experience based on your environment Menu Bar Touchscreen menu at the bottom of the Nuheara app screen providing access to main app features Nuheara app Application available from nuhera com app and used to configure and adjust hearing aid features for use Pairing The process dur...

Page 16: ... feel snug in your ear Push the hearing aids into your ears as you would an earplug Note A good seal prevents high pitched feedback whistling caused by sound leaking from the hearing aid speaker into the hearing aid microphones If you experience high pitched sounds whistling or feedback try using a different Ear Tip Experiment With Different Size Ear Tips What Ear Tips come with the Hearing Aids T...

Page 17: ...ing Aid There are two types of Ear Tip supplied with the IQbuds 2 PRO hearing aids Silicone and Memory Foam Silicone Ear Tips are easier to maintain are more durable and allow for quicker insertion into the ear canal Memory Foam Ear Tips expand and conform to the shape of your ear canal providing a secure and snug fit It is up to your personal preference as to which Ear Tip is used with the hearin...

Page 18: ...18 Fitting a Silicone Ear Tip to the Hearing Aid 1 Line up the inner shape of the bottom of the ear tip with the Sound Port on the hearing aid 2 Press the Silicone Ear Tip onto the Sound Port ...

Page 19: ...19 3 The Ear Tip should be fully attached ...

Page 20: ...Foam Ear Tip to the Hearing Aid 1 Align the Memory Foam Ear Tip and the Sound Port of the hearing aid 2 Press the Memory Foam Ear Tip onto the Sound Port 3 The Memory Foam Ear Tip should be fully mounted on the Sound Port ...

Page 21: ...ess with the Right hearing aid and Right Ear Memory Foam Ear Tips 1 Locate the left hearing aid ensure the Memory Foam Ear Tip is already fitted to the hearing aid 2 Squeeze down on the Memory Foam Ear Tip with your fingers to compress the foam 3 Align the Ear Tip with your left ear canal 4 Push the hearing aid into your ear so that the Ear Tip goes into your Ear Canal 5 Hold the hearing aid in pl...

Page 22: ...ect your hearing aids to your phone or another Bluetooth device To activate pairing mode hold both Tap Sensors for about 5 seconds and wait until you hear Pairing This will allow your phone to discover the hearing aids in Bluetooth settings and in the app Please Note 1 Up to 4 devices can be paired with the hearing aids and stored in the hearing aid s memory however you can only connect the hearin...

Page 23: ... lower than iOS 13 you will be asked to leave the app go to your phone s Bluetooth settings and connect to your IQbuds 2 PRO hearing aids as follows Ensure Bluetooth is ON in the iPhone Please go to Bluetooth settings and make sure Bluetooth is on Find the name that matches the IQbuds 2 PRO hearing aids as shown XXX represents a unique identifying code Once the IQbuds 2 PRO hearing aids have conne...

Page 24: ...pairing action again and wait until you hear Pairing You are then presented with the following screen Ensure Bluetooth is On in the Android Phone Please go to Bluetooth settings and make sure Bluetooth is on Find the name that matches the IQbuds 2 PRO Hearing Aids as shown XXX represents a unique identifying code Once the IQbuds 2 PRO Hearing Aids have connected return to the app to continue setup...

Page 25: ...25 Product Registration The IQbuds app will prompt the user to register their device during the setup process ...

Page 26: ...hearing in different environments 3 Use World Volume to adjust how loud you hear your environment and the world around you 4 Use SINC Speech In Noise Control to reduce the amount of interfering background noise you hear from your surroundings to focus on speech 5 Use Focus to adjust the directionality of the microphones in your hearing aids to hear more clearly directly in front of you Functions I...

Page 27: ...buds app on your phone There are a large range of functions controlled with tap gestures such as Locations voice activated assistants music controls volume controls and more Please Note Phone call functions cannot be changed Getting Started 1 Tap My Buds in the Menu Bar at the bottom of the IQbuds app screen 2 Select Tap Touch to view the Tap Touch screens and customize left and right hearing aid ...

Page 28: ... and personalize your hearing aid settings Note There may be some limitations on functions in some devices Tap a hearing aid to customize left or right hearing aid Tap to display the drop down menu options tap again to close menu Tap to assign a new function Swipe right and left to customize left and right hearing aid functions ...

Page 29: ...nique Ear ID hearing profile is completed through the IQbuds app after assessing the relative strengths and weaknesses of your hearing at various frequencies It then automatically adjusts and creates a personal Ear ID profile that is designed to compensate for your perceived mild to moderate hearing loss Create Your Ear ID Profile Before starting the Ear ID profiling Ensure you are in a quiet room...

Page 30: ... to optimize the hearing aids for your personal hearing profile 4 Tap to confirm as soon as you hear a tone Please Note If you miss acknowledging a tone then a screen appears to prompt you to try another Ear Tip in case the seal in your ear canal is poor We recommend testing your Ear Tip seal Another screen allows you to test new Ear Tips in both ears in turn using a heartbeat sound to verify the ...

Page 31: ...To Use the Ear ID Assessment 1 Turn the Ear ID switch on to calibrate the IQbuds 2 PRO hearing aids to your personal hearing profile 2 Turn Ear ID off to remove the custom hearing profile The hearing aids will use the default normal hearing profile 3 Tap Help me understand this to learn more about your Ear ID assessment results Please Note If you repeatedly need to adjust settings to increase loud...

Page 32: ...ation drop down menu in the solid blue bar at the top of the screen to select one of seven different locations available To deliver the best hearing aid performance each Location listed has been optimized with default settings based on common sound characteristics in different environments The Locations listed include Home Workout Street Office Restaurant Driving and Plane Tap to expand and collap...

Page 33: ...an tap the Heart icon on the screen to select up to four 4 favorite locations which you can select using Tap Touch gestures when wearing your hearing aids Tap to cycle through favorites using a long two 2 second tap on the right hearing aid How to Use Locations Example Scenario You are in the office and have selected Office as your hearing aid Location and have personalized the Volume SINC World E...

Page 34: ...vel of your surroundings and the balance of what can be heard Turn it up to hear more of your external environment and turn it down to hear less 2 When Volume is turned OFF all other features in the World Menu Bar item are also inactive This is because all features in the World Menu Bar make changes to how you hear your surroundings If Volume is OFF then the hearing aid microphones are not used an...

Page 35: ...me Example Scenario As an example if you are sitting at home with a friend or loved one and they are talking but you can t quite hear what they are saying move the active dot to the right and their voice and your surroundings will become louder in the hearing aids Later that day you may be sitting and reading a book and someone is watching TV next to you To focus on the book without the distractio...

Page 36: ...or crowded environments by suppressing and reducing background noise from all directions The switch in the middle of the circular Dial controls SINC ON OFF How to Adjust SINC Rotate the Active Dot to the right on the circular Dial to reduce background noise and focus on speech This screen displays a message to confirm whether speech or ambience background noise is increasing Move Active Dot to the...

Page 37: ...you cannot distinguish their voice speech over the noise of everyone else in the establishment background noise Rotate the Active Dot to the right on the circular Dial to reduce background noise and hear your friend s voice with more clarity allowing you to enjoy free flowing conversation ...

Page 38: ...Action Bar to the right on the circular Dial to reduce Treble high frequency background noise like bird life and glass clinks High frequency noises may be amplified in environments with lots of hard reflective surfaces like restaurants The switch in the middle of the circular Dial controls World EQ ON OFF With World EQ OFF you hear the world as it is in its natural state There are seven World EQ s...

Page 39: ...mble and noise which is annoying or masks what you really want to hear Rotate the Action Bar to the left on the circular Dial to reduce background rumble and noise and clarify speech Rotate the Action Bar to the right on the circular Dial to reduce high pitched background noise like plate and glass clinks in a busy restaurant Rotate the Active Dot to the right on the circular Dial to reduce backgr...

Page 40: ... person is close and in front of you How to Use Focus In the IQbuds app Focus can be turned on and off with the Focus switch or by tapping the center of the circle on the Focus screen How to Use Focus Example Scenario Focus can help you to more clearly hear a person speaking in front of you when a loud table is sitting behind you at a restaurant When Focus is on it detects more sound from in front...

Page 41: ...tore hearing aids for extended periods without recharging them If not regularly used charge around every 4 months If you handle or store rechargeable batteries incorrectly their lifetime may be reduced Caring for your Hearing Aids Important Note We do not recommend using alcohol wipes on your hearing aids General Maintenance of IQbuds 2 PRO Follow these simple steps regularly to help maintain audi...

Page 42: ...ar Tips from Comply s Online Store at https www complyfoam com products t 160 Where can I buy a replacement Charge Case plug pack charger Purchase a replacement plug pack charger CUI SWM6 5 NH I38 AC plug pack to USB 2 0 charger Nuheara part number NU412 from Nuheara s Online Store via www nuheara com Returns and Exchanges If you experience any issues with the use performance or enjoyment of a pro...

Page 43: ...tructions If Bluetooth communication is disrupted when in close proximity to a Wi Fi device or other 2 4 GHz ISM band emitter move at least 10 feet 3 meters away from any potential interfering source to recover a solid connection Pair a different iOS or Android device Visit https www youtube com c Nuheara videos to watch how to videos No sound when playing audio from iOS or Android device Check he...

Page 44: ...e Charge Case Make sure the hearing aid is at room temperature between 50 F to 104 F 10 C to 40 C If your hearing aid has been exposed to high or low temperatures let the hearing aid return to room temperature and then try charging again Hearing aid Ear Tips falling off Securely attach the Ear Tips to the hearing aids see Experiment with Different Size Ear Tips Lost hearing aid Ear Tips Purchase r...

Page 45: ...e state law Nuheara is not liable for consequential incidental direct or special damages arising directly or indirectly in respect of such products or use or failure thereof whether based on breach of warranty negligence strict liability tort or otherwise No Nuheara reseller agent or employee is authorized to make any modification extension or addition to this warranty Some states and countries do...

Page 46: ...ickup Low Battery alarm Yes spoken prompt Discharge time Music streaming playback time 5 hours world off streaming active Hearing processing time 8 hours world on no streaming 15 minutes of charging then music streaming playback time 1 hour 20 minutes world off App Compatibility iOS 10 or greater Android 5 or greater Hands free Calling Yes wideband on supported devices Music Streaming Yes SBC and ...

Page 47: ...ITTING AND PROGRAMMING Nuheara IQbuds App Ear ID user driven fitting and programming via app Fitting Formula NAL NL2 Ear ID assessment frequencies 500Hz 1000Hz 2000Hz 3000Hz 4000Hz 6000Hz Ear ID assessment range 20 70dB Ear Tips included 3 pairs silicone reusable 3 pairs Comply memory foam Fit type Vented Occluding DIMENSIONS ENVIRONMENTAL Ear bud weight 8g each Ear bud dimensions Diameter 17mm de...

Page 48: ...evel 100 dB SPL worldvol set to 42 lowest possible Output 500 Hz 112 dB SPL Lowest achievable output for a 100 dB SPL input Input Distortion Less than or equal to 5 0 7 Pass ANSI S3 22 6 12 EIN Less than or equal to 32 dB SPL 28 5 dB SPL Pass CTA 2051 4 8 Latency Less than or equal to 15ms 5ms Pass CTA 2051 4 7 Battery Life N A 8hrs ANSI S3 22 6 3 HFA OSPL90 N A 100 9 dB SPL ANSI S3 22 6 5 HFA FOG...

Page 49: ...49 Figure 1 Figure 2 Figure 3 ...

Page 50: ...gnetic environment specified below The customer or the user of the IQbuds 2 PRO hearing aid should assure that it is used in such an environment Emissions Test IEC60601 test level Compliance Level Electromagnetic environment guidance RF emissions CISPR 11 Group 1 Group 1 The IQbuds 2 PRO hearing aid uses RF energy only for its internal function Therefore its RF emissions are very low and are not l...

Page 51: ...s emphasize sounds directly in front of you and suppress sounds from other directions with the FOCUS feature Includes SINC Speech In Noise Control to reduce background noise and clarify speech in hearing aid signal processing Noise Reduction Includes Hybrid Active Noise Cancellation ANC Feedback Control Uses algorithms to cancel feedback and lower gain of the hearing aid if the feedback cannot be ...

Page 52: ... Hz 27V m 385 MHz Pulse modulation 18Hz 28V m 450 MHz FM 5 kHz deviation 1 kHz sine 28V m 810 870 930 MHz Pulse modulation 18 Hz 28V m 1720 1845 1970 2450MHz Pulse modulation 217 Hz A A Electrical Fast Transient Burst IEC 61000 4 4 2 kV for ac power supply lines 1 kV for input output lines 100 kHz repetition frequency C C Surge IEC 61000 4 5 0 5 1 kV line s to line s 0 5 1 2 kV line s to earth C C...

Page 53: ...rence by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by Nuheara Limited could void th...

Page 54: ...d3 C1 C2 A1 IEC 60601 1 6 IEC 60601 1 11 IEC 60601 1 2 4th Edition FCC 47 Part 15 247 Classification Type B Applied Part IEC 60601 2 66 The IQbuds 2 PRO hearing aid has no essential performance The testing performed above has been in accordance with IEC 60601 1 2 2014 4th Ed The values identified during this evaluation were found to be within acceptable specified ranges Charge Case Markings ...

Page 55: ...nergy Commission Compliance symbol Trademark Notices Android Google Play Google Assistant and the Google Play logo are trademarks of Google LLC Apple iPhone Siri and App store are trademarks of Apple Inc registered in the U S and other countries The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc Nuheara The Nuheara N logo IQbuds and Ear ID are trademarks of Nuhe...

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