Teardrop Campers • nucamprv.com
58
Teardrop Campers • nucamprv.com
59
TROUBLESHOOTING
This section is a collection of tried and true answers to the most popular troubleshooting questions
posed to the nuCamp Customer Service team. These are not final answers to any issues you might
have since individual product manufacturers are the final authority in determining the cause of
issues. They are simply suggestions for steps you may take to resolve your issue easily. If you cannot
find what troubleshooting information you need in this section, contact your nearest dealer or other
qualified service technician to perform inspection and troubleshooting. Troubleshooting performed by
unqualified individuals may not be covered under warranty.
ALDE
®
SYSTEM
1. Red overheat failure
a. You have air-pockets in your system. Open the bleeder valves located on the Alde
®
. After
sufficiently bleeding the Alde
®
, disconnect the 12v power supply line going into the Alde
®
control center and allow it to sit for at least 5 minutes.
2. Insufficient hot water
a. Adjust your mixing valve (located underneath the bed near the Alde
®
boiler) by turning the
valve towards the “+” symbol, allowing more hot water to enter the mixing valve.
3. Control panel will not turn on
a. Check your 3.15amp glass fuse found underneath the service hatch on your Alde
®
System,
located in the green fuse housing. Replace.
4. Gas failure
a. Most likely a low 12V battery. There is not enough power to deliver the propane from the tank
to the Alde
®
System.
b. If you have a charged battery, the problem would most likely be an empty tank.
5. Alde
®
System not heating on shore power
a. The Alde
®
System is designed to not only run on propane gas/12V, but also 110-120V. When
you are plugged into a household 15-amp outlet, make sure to have the Alde KW setting on
1KW. When running the Alde on 20 or 30-amp, change the KW setting to 2KW.
b. Make sure the black power cord is plugged into the 110V outlet beside the Alde
®
boiler.
PLUMBING SYSTEM
1. Water leaking when connected to city water or running pump
a. This is most likely the relief valve for the Alde
®
Hot Water tank or Flow. When there is too
much pressure, these valves will open. It can also be caused by the trailer sitting for long
extended periods of time. To resolve, open and close both relief valves to reseal.
i. If this did not resolve the issue, please contact your nearest nuCamp Dealer to have the
unit looked at on-site.
2. Water pump stopped working
a. Check the filter located on the inlet side of your water pump for debris. This can happen on
brand-new units. It is caused by metal shaving buildup during construction.
b. Check for any open drain valves or relief valves that would hinder the pump from priming.
3. Water is leaking inside my unit
a. Contact your local nuCamp dealer and have the unit looked at on-site.
ELECTRICAL SYSTEM
1. No 12V power
a. Check your battery circuit breaker to make sure it is not tripped.
b. Check your battery connections to make sure all leads are tight and properly connected.
c. Check your battery fuse located in the 55-amp converter.
i. If the problem is not found in these locations, call your local dealer or service center to
have the problem diagnosed.
2. No power with 30-amp connection
a. Check your main breaker inside the converter and make sure your 30-amp connection is
properly connected.
b. Inspect the main power line coming in from the 30-amp connection for any cuts in the line or
loose connections to the backend of the converter.
3. Flickering running lights/brake lights
a. This is most likely a loose connection. Contact your local dealer to have the unit inspected.
4. Battery charging failure during transport
a. Check your battery circuit breaker.
b. Make sure your battery disconnect switch is on the ‘ON’ / green position.
c. Check your battery terminal connections.
d. Make sure you have a charge line installed on your TV.
5. Failure of any AC components
a. Check 110V breakers located inside the converter.
6. Failure of any DC components
a. Check fuses inside converter.
PROPANE GAS SYSTEM
1. Liquid “gas” at my appliance
a. LP tank(s) are overfilled. A qualified propane gas service technician must inspect the LP
tank(s) and correct fill volume to below 80%.
b. Temperature is too cold.
c. LP tank is not upright.
2. Appliances do not light or stay lit
a. Excess air or moisture is trapped in your system. Your dealer or other qualified service
technician must purge the system.
3. Regulator indicates “green” but there is no gas in the system
a. Is frost present on the regulator? It may be frozen.
4. Frozen or frosted regulator
a. Humidity in the air has become high enough to condensate and regulator temperature has
caused it to be frozen. Use an incandescent light bulb or heated blanket to warm up the
regulator. DO NOT use a hair dryer or any kind of open flame.
b. LP tanks are overfilled. A qualified propane gas service technician must inspect the LP tank(s)
and correct fill volume to below 80%.
