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nucamprv.com • Truck Campers
SERVICE & WARRANTY
nuCamp LIMITED WARRANTY
WARRANTY COVERAGE
nuCamp warrants that it will repair or replace defects in material or workmanship in any components of a new nuCamp camper
purchased from an authorized nuCamp dealer in the United States or Canada for a period of one year from the date the trailer
is first delivered to the original retail purchaser. In order to obtain coverage under this Limited Warranty, you must notify an
authorized nuCamp dealership or nuCamp of the warrantable defect no later than ten (10) days following expiration of this Limited
Warranty. nuCamp’s obligation to repair or replace defective materials or workmanship is the sole obligation of nuCamp under this
Limited Warranty. nuCamp reserves the right to use new or remanufactured parts of similar quality to complete any warranty work.
LIMITATION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES ARISING UNDER APPLICABLE LAW, IF ANY, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION
TO THE TERM OF THIS LIMITED WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ARE HEREBY
DISCLAIMED BY NUCAMP. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,
SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
DISCLAIMER OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
nuCamp hereby disclaims any and all incidental and consequential damages arising out of or relating to the trailer, including
expenses such as transportation to and from vehicle dealerships and nuCamp repair facilities, loss of time, loss of pay, loss
of use, inconvenience, commercial loss (including lost profits), towing charges, bus fares, vehicle rental, service call charges,
gasoline expenses, incidental charges such as telephone calls and facsimile transmissions, and expenses for lodging. This
disclaimer is independent of any failure of the essential purpose of any warranties provided with a trailer and shall survive any
determination that a warranty failed of its essential purpose. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
REPAIR REMEDY
If within the one (1) year Limited Warranty period a defect in material or workmanship is found to exist that is not excluded from
coverage, nuCamp’s sole and exclusive obligation shall be to repair the defect. As a limited backup remedy in the event the RV
cannot be repaired, to determine in the sole and absolute discretion of nuCamp, after a reasonable opportunity to repair, nuCamp
may, at its option, either (1) pay you an amount equal to nuCamp’s determination of the diminution in value of the RV that was
caused by the defect, or (2) provide a similar replacement RV, less a reasonable allowance for the owner’s use of the original RV,
to be determined by nuCamp. Please note that any performance of repairs after the coverage period expires or any performance
of repairs to those portions of your RV excluded from coverage shall be considered “goodwill” repairs, which shall not alter the
express terms of this Limited Warranty.
WARRANTY CLAIM PROCEDURE
Upon discovery of a defect, please contact nuCamp within five business days by registered letter, phone call (330-852-4811), or
visit the warranty section of the nuCamp website (nucamprv.com). Please be prepared to provide the VIN (Vehicle Identification
Number) of the trailer along with your name and best mode of contact (along with hours, if necessary).
OBTAINING WARRANTY SERVICE
If you have not registered your warranty, you will be asked to provide your bill of sale, so that the purchase date can be verified. In
order to obtain warranty service under this Limited Warranty, the owner must do all of the following:
1. Owner and dealer representative must complete and return the Customer Performance Checkout within 10 days from
delivery of the trailer;
2. Notify nuCamp or one of its authorized, independent dealers, of any claimed defect within the warranty period or 10 days
thereafter;
3. Provide notification of a defect within 10 days of discovery of that defect;
4. Promptly return the trailer to an authorized nuCamp dealer or nuCamp for repairs.
If you believe a defect covered by this Limited Warranty still exists after an attempted repair by an authorized nuCamp dealer, you
must contact nuCamp specifying:
1. The complete serial number of the trailer;
2. The date of original purchase and the date of original delivery;
3. The name of the selling dealer;
4. The nature of the problem and the steps or service which have been performed.
nuCamp may direct you to an authorized nuCamp dealer or may request that you bring your trailer to the nuCamp factory in
Sugarcreek, Ohio for repairs.
