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Appendix/Index
Error message
Cause and remedy
Page
Unable to update
software. A network
or server error
occurred. Try again
later.
Communication with the server is failed.
Please wait for a while and try the
operation again.
Camera failed.
Appears when activating Camera fails.
Wait for a while and retry the operation
or turn the power off then turn on the
terminal.
Check the battery level and available
memory space of the terminal.
Recording failed.
Appears when camera recording is
failed.
Exit the camera app and restart the app.
Disabling built-in apps
may cause errors in
other apps.
If you disable app, other apps linking to
the disabled app may not work properly.
If other app does not work properly when
"OK" is tapped and app is disabled,
enable the app.
Unfortunately,
XXXX (process.com.
android.browser) has
stopped.
Appears when an error occurs in the
browser. Tap "OK" and wait for a while,
then retry the operation.
* XXXX indicates app or function name in which an error is occurred.
Anshin Enkaku Support
By sharing screens of your terminal with operator of Anshin Enkaku
Support center, you can receive technical support to make settings,
to use apps, to connect to peripheral devices such as a PC, etc. (In
Japanese only)
• This service is not available if your docomo nano UIM card is not
inserted, during international roaming, or in Airplane mode.
• Anshin Enkaku Support is a service requiring subscription.
• Some operations and settings are not supported.
• For details on Anshin Enkaku Support, refer to NTT DOCOMO's website.
■ Share the screen with operator (Inquiries by phone)
1
Call " あんしん遠隔サポートセンター (Anshin Enkaku Support
center for smartphone)"
From DOCOMO mobile phones : (No prefix)15710 (toll free)
From land-line phones:
0120-783-360
Business hours 9:00 a.m. to 8:00 p.m. (open all year round)
When calling Anshin Enkaku Support from the terminal, from the Home
screen, "apps folder" → " 遠隔サポート (Enkaku Support)" → " 電話で問い合
わせる (Inquiry by phone)" → tap "Phone"/"Dial".
2
From the Home screen, "apps folder" → " 遠隔サポート
(Enkaku Support)"
3
" 接続画面に進む (Go to connection screen)" → " 同意する
(Agree)"
4
Enter connection number notified by DOCOMO
5
Enkaku support starts when you are connected
You can also use a Q&A website that is only for Anshin Enkaku Support
subscribers and contact an operator with LINE.
* You cannot use screen sharing inquires by LINE.
■ Troubleshooting on the Q&A website
1
From the Home screen, "apps folder" → "遠隔サポート (Enkaku
Support)"
2
"Q&A サイト/ アプリで調べる (Inquiry by Q&A/app)"
