NovoPort® IV
67
6
Troubleshooting
Hazardous electrical current!
•
Always pull out the mains plug before working on the operator!
Malfunction
Possible causes
Remedy
Door does not fully open / close.
Door mechanics have changed.
Closing / opening force is set too
low. End position is set
incorrectly.
Have the door checked.
Correct the force settings
(menu steps 5 and 6,
page 61). Have the end
position reset.
After closing, the door opens again
slightly.
Door blocks just before reaching
the closed position. End position
is set incorrectly.
Remove the obstruction.
Have the end position
CLOSE reset.
Operator does not move although the
motor is running.
Operator is disengaged.
Re-engage the operator,
see fig. 5-2, page 66.
Door does not respond to hand
transmitter pulses, but to pulses from
push buttons or other pulse generators.
Hand transmitter battery is
empty. Antenna is missing or
misaligned. No hand transmitter
programmed.
Replace the hand
transmitter battery. Plug
in / align the antenna.
Program the hand
transmitter (menu step 1,
page 57).
Door responds neither to hand
transmitter pulses nor to other pulse
generators.
See diagnostic display.
See diagnostic display.
Insufficient range of hand transmitter.
Hand transmitter battery is
empty. Antenna is missing or
misaligned. On-site shielding of
reception signal.
Replace the hand
transmitter battery. Plug
in / align the antenna.
Connect the external
antenna (accessory).
Toothed belt or operator are noisy.
Toothed belt is dirty or over-
tightened.
Clean the toothed belt.
Spray with silicone spray
(Do not use oil-containing
substances). Relieve the
toothed belt of tension.
