16
User Guide
BetterLiving
Troubleshooting
SYMPTOM
SOLUTION
Control unit does not
operate; no display lights
Check control unit is connected to the mains power supply.
Check for loose power cord connection and ensure main power is
switched on.
Check the fuse in rear panel of control unit. Replace if necessary.
Check condition of power cord and plug. Check if mains socket is
faulty.
Pressure Loss indicator
constantly illuminated;
mattress is not inflating
with control unit
connected and
switched on
Ensure the main power is turned on and power cord is connected
to mains and control unit.
Check control unit/mattress air connections are fitted securely,
and reconnect umbilical cord if loose.
Ensure control unit is turned on.
Check air intake from filter is not blocked by linen/dust. Replace
with new filter if needed.
Ensure the air cells are free of damage or leaks.
For faster mattress reinflation once the air leak has been closed, press
MAX INFLATE
and wait until
the Pressure Loss indicator extinguishes. Press the MODE button to resume Alternation mode.
Control unit is making
unusual noise
Ensure control unit is resting against a solid surface
Power Failure
Check control unit is connected to the mains power supply.
Check for loose connection on plug and main power is switched
on.
Check the fuses in control unit. Replace if necessary.
Check condition of power cord and plug. Check if mains socket is
faulty.
Patient is sinking or
‘bottoming out’ whilst lying
flat on the mattress
The pressure maybe set too low for the patient’s weight – increase
the pressure setting by cycling to a higher pressure setting on the
Pressure Setting button.
Check for air leaks in the mattress and air hoses.
If the problem persists, move patient to an alternate product and contact Novis Healthcare.
