Novell SERVICE DESK - INSTALLATION V6.1, Installation Manual, Page: 15 / 18

Installing the Novell Service Desk
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Installing the Novell Service Desk
The Novell Service Desk software solution is completely Web-based and is highly scalable. The
application can be deployed on Windows or Linux and supports a variety of RDBMS. Ensure that
the device on which you want to install Novell Service Desk has Java installed and is up and
running.
Perform the following steps to download and install the Service Desk software on the device:
Š
Section 3.1, “Downloading the Service Desk Software,” on page 15
Š Section 3.2, “Installing Service Desk,” on page 15
Š
Section 3.3, “Creating the Schema,” on page 16
3.1 Downloading the Service Desk Software
1 On the Novell Downloads page (http://download.novell.com) , search for Novell Service Desk.
2
On the Novell Service Desk download page, click the Download button next to installer.jar .
3 Follow the on-screen prompts to download the file to a directory on the device.
3.2 Installing Service Desk
Ensure that the device on which you want to install Novell Service Desk has Java installed and
running.
Depending on the operating system installed on the device, you can use one of the following
methods to install Service Desk.
Š Section 3.2.1, “Operating System Supports a GUI Installer,” on page 15
Š
Section 3.2.2, “Operating System Does Not Support Direct Execution of the JAR files,” on
page 15
Š
Section 3.2.3, “Operating System Does Not Support a GUI Installer,” on page 16
3.2.1 Operating System Supports a GUI Installer
1 Double-click the downloaded
installer.jar
file.
2 Follow the on-screen prompts.
3.2.2 Operating System Does Not Support Direct Execution of
the JAR files
1 Execute the following command to run the installer from the command line:
shell> java -jar Installer.jar
.
2
Follow the on-screen prompts.