Novell SERVICE DESK - INSTALLATION V6.1, Installation Manual, Page: 11 / 18

System Requirements
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System Requirements
The following sections list the Novell Service Desk requirements:
Š
Section 2.1, “Server Requirements,” on page 11
Š
Section 2.2, “Database Requirements,” on page 12
2.1 Server Requirements
The server where you install Novell Service Desk must meet the following requirements:
Item Requirements
Server Usage Your server might be capable of handling tasks in addition to the tasks
expected for Novell Service Desk. However, we recommend that any server
where you install the Service Desk software be used only for service desk
purposes.
For example, you would not want the server to do the following:
Š
Host Novell eDirectory / Active Directory
Š
Be a terminal server
Š
Be a Groupwise / Exchange server
Š
Be an SQL Server
Operating System Windows:
Š
Windows Server 2003 SP2 x86_64 (Enterprise and Standard editions)
Š
Windows Server 2008 R2 x86_64 (Enterprise and Standard editions)
Linux:
Š
SUSE Linux Enterprise Server (SLES) 11 SP1 x86_64 (Intel and AMD
Opteron processors)
Processor Minimum: Pentium IV 2.8 GHz (x86 and x86_64), or equivalent AMD or Intel
processor
RAM 2 GB minimum; 4 GB recommended
Disk Space 5 GB minimum for installing; 10 GB recommended for running. Depending on
the amount of content you store as attachments, this number can vary
greatly.
Display resolution 1024 × 768 with 256 colors minimum
Hostname Resolution Server names must support DNS requirements, such as not having
underscores in their names. Acceptable characters are the letters a-z
(uppercase and lowercase), numbers, and the hyphen (-).
The server must resolve device hostnames by using a method such as DNS
(recommended).