Novell SERVICE DESK - INSTALLATION V6.1, Installation Manual, Page: 12 / 18

12 Novell Service Desk 6.1 Installation Guide
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2.2 Database Requirements
Novell Service Desk requires an external database to function. The database must meet the
following requirements:
IP Address The server must have a static IP address or a permanently leased DHCP
address.
An IP address must be bound to all NICs on your target server.
The installation hangs if it is trying to use a NIC that does not have an IP
address bound to it.
JDK/JRE Sun Jdk/jre 1.6 or later.
64-bit Sun Java is required.
Firewall Settings: TCP
Ports Port 80 is the non-secure port.
Port 443 is the secure port.
Virtual Machine
Environments The Novell Service Desk software can be installed in the following virtual
machine environments:
Š
VMware Workstations
Š
Microsoft Virtual Server
Š
XEN (Novell SLES 10, SLES 11 and Citrix XenServer)
Š
VMware ESX
Š
Microsoft Hyper-V Server
The virtual machine environment must support x86_64 guest operation
systems.
Item Requirements
Database Version Sybase SQL Anywhere ASE 12.5 or later
Microsoft SQL Server 2005/2008 (Enterprise and Standard editions are
supported)
Oracle 10g Standard Release 2 - 10.2.0.1.0
TCP Ports The database server must allow communication on the database port. For MS
SQL, make sure to configure static ports for the database server.
The default ports are:
Š
1433 for MS SQL
Š
2638 for Sybase SQL
Š
1521 for Oracle
IMPORTANT: You can change the default port number if you have a conflict.
However, you must make sure that the port is opened for the Novell Service
Desk to talk to the database.
Item Requirements