Novell IDENTITY MANAGER 3.6.1 - E-MAIL, Manual

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Overview
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Overview
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Identity Manager includes the ability to send e-mail notifications to designated recipients
whenever certain actions occur. The following sections provide the conceptual information needed
to understand and complete the tasks associated with using e-mail notifications.
Š
Section 1.1, “System E-Mail Notifications,” on page 9
Š
Section 1.2, “Custom E-Mail Notifications,” on page 9
Š
Section 1.3, “Default Notification Collection,” on page 10
1.1 System E-Mail Notifications
Identity Manager includes functionality, such as password management, jobs, and workflow
provisioning, that can utilize e-mail messages to notify administrators or users of actions or results
that have taken place. For example, e-mail messages can be sent to:
Š
Notify a user who has reset his or her password that the action failed.
Š
Provide a password to a user who has used the Forgotten Password feature to request the
password.
Š Notify you, or another administrator, of the results of an Identity Manager job that has just run.
Š
Inform a manager, or another approver, that a provisioning request awaits his or her approval.
In order to customize these e-mail messages to provide information specific to the action that has
taken place, Identity Manager uses a set of predefined e-mail notification templates. For example,
there is an e-mail template for when a user forgets his or her password, and another template for
when a manager needs to approve a user’s request for access to a resource.
In most cases, the system functionality (password management, jobs, and so forth) must be
configured to use e-mail notifications, and the text in the e-mail templates must be modified to fit
your environment and need. Instructions are provided in
Chapter 3, “Editing Predefined Templates,”
on page 15 .
1.2 Custom E-Mail Notifications
Identity Manager enables you to send e-mail notifications through actions you define in policies. For
example, if you use the Active Directory* driver to create Microsoft* Exchange mailboxes in Active
Directory, you can include an action in the Active Directory driver policy that sends an e-mail to the
user when his or her mailbox has been created.
Policies include two e-mail notification actions: Send Email and Send Email from Template . The
Send Email action includes the e-mail information in the action while the Send Email from Template
action references a custom e-mail notification template that you create. For information about
creating templates, see
Chapter 4, “Creating Templates,” on page 21 ,