Novell Enhanced Smart Card Method 3.0.1, Installation Manual

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Troubleshooting
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Troubleshooting
In order to successfully log in, the method and smart card must be properly configured. This section
describes common issues and techniques to help diagnose problems.
Š
Section 6.1, “Method Tracing,” on page 37
Š Section 6.2, “Workstation Issues,” on page 37
Š
Section 6.3, “Method Configuration Issues,” on page 38
6.1 Method Tracing
When diagnosing problems, it is often helpful to enable the method's trace functionality. The
method reports many problems and failures in the trace logs.
Š
Section 6.1.1, “Enabling Server Tracing,” on page 37
Š
Section 6.1.2, “Enabling Client Tracing,” on page 37
6.1.1 Enabling Server Tracing
On the server, the method reports information to the NMAS
TM
trace functionality, which is
integrated with eDirectory
TM
's tracing. To turn on tracing, use the eDirectory iMonitor tool and select
the NMAS option in the trace configuration settings.
6.1.2 Enabling Client Tracing
On the client, the method reports information to the NMAS Client trace functionality. To turn on
tracing, use the NMAS Client Configuration tool (
ncc.exe
).
The following example enables tracing:
ncc.exe -ta file= trace_file status=on mode=append
After turning tracing on, reboot the workstation to ensure that all processes use the new settings. The
trace messages are written to the specified file.
6.2 Workstation Issues
The following issues apply to workstations:
Š
Section 6.2.1, “Smart Card Issues,” on page 38
Š
Section 6.2.2, “Identity Plug-in Issues,” on page 38
Š
Section 6.2.3, “Novell Client Single Sign-On Issues,” on page 38