Novell ACCESS MANAGER 3.1 SP2 - README 2010, Manual

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286 Novell Access Manager 3.1 SP2 Identity Server Guide
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12 Click Finish .
13 Click OK twice, then update the Identity Server.
11.4 User Provisioning Error Messages
The following error messages are displayed for the end user if there are problems during
provisioning.
Table 11-1
Provisioning Error Messages
Error Message Cause
Username length cannot exceed (?)
characters. The user entered more characters for a user name
than is allowed, as specified by the administrator.
Username is not available.
The user entered a name that already exists in the
directory.
Passwords don’t match.
The user provided two password values that do not
match.
Passwords must be between (x) and (y)
characters in length.
The user provided password values that are either
too short or too long.
Username unavailable.
The provisioned user account was deleted without
first defederating the user. Remove orphaned
identity objects from the configuration datastore.
IMPORTANT: Only experienced LDAP users
should remove orphaned identity objects from the
configuration datastore. You must ensure that the
objects you are removing are orphaned. Otherwise,
you create orphaned objects by mistake.
Unable to complete authentication
request.
Can occur when users are allowed to create
accounts from a service provider’s login page,
when the service provider uses Active Directory for
the user store.
The password provided does not conform to the
Windows password complexity policy in Active
Directory. Ensure that Active Directory is configured
to use a secure port, such as 636, and that the
user’s password conforms to the complexity policy.
If you encounter this error, you must reset the
password on the Windows machine.