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Overview

Common Problems and Solutions

Using the Master Reset Button

Troubleshooting

4

Summary of Contents for Sprint mifi 4082

Page 1: ...software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks used in this user manual ar...

Page 2: ...he First Time 12 Wi Fi Setup 16 Set Up a Wi Fi Connection 16 Set Up Wireless Security 19 Using MiFi and Sharing Files 20 Using microSDHC Cards with MiFi File Sharing 21 Insert the microSDHC Card 21 Enable File Sharing on Your MiFi Device 21 Access Shared Files on Your MiFi Device 23 Windows 23 Mac OS X v10 4 and later 23 Accessing MiFi Features 24 MiFi Landing Page 25 Open the MIFi Landing Page In...

Page 3: ...ings 54 System Configuration 55 System Menu 55 System Status 56 GPS 58 Backup 59 Software Update 60 Power Management 61 Password 62 Troubleshooting 63 Overview 64 Common Problems and Solutions 65 Using the Master Reset Button 68 Product Specifications and Regulatory Information 69 Product Specifications 70 Technology Bands 70 WLAN 71 Security 71 Standards Approvals Certifications 71 Regulatory 72 ...

Page 4: ...MiFi 4082 Device Overview Install and Charge Battery Initial Connection and Setup Overview Wi Fi Setup Getting Started 1 ...

Page 5: ...and easy resource for information You can establish a secure profile so that others cannot use your MiFi device unless you allow them See Wi Fi Setup on page 16 You can also establish temporary settings to allow up to five devices to connect with your MiFi device without having to give them your security settings System Requirements Windows 2000 XP Vista and 7 Mac OS X 10 4 7 Linux 2 4 2 6 100 MB ...

Page 6: ...rk connection and status See LED States on page 4 for a detailed list of the colors and their defined states eInk Display Displays network signal strength battery charge GPS and number of users connected to the MiFi 4082 device 4082 PHOTO DEVICE BACK BATT FPO 4082 PHOTO DEVICE BACK SSID LABEL FPO Battery Compartment The battery is placed here Master Reset Button Resets device to factory default se...

Page 7: ...of battery life remaining and also indicates when the device is connected to power GPS status this icon indicates whether the device has a GPS fix or not and also indicates when the device is searching for a GPS fix Need icon Connection status displays a dot for each device connected to the MiFi 4082 device Caring for Your Device As with any electronic device the MiFi 4082 device must be handled w...

Page 8: ...the battery is fully charged the LED is solid amber Wall power or car charger Use the device by plugging it into either a wall socket or a vehicle using the optional car charger accessory The MiFi battery charges while it is plugged in USB power from a computer Use the device as a USB modem while plugged into the USB port of a computer using the supplied USB cable The battery charges while it is p...

Page 9: ...st time After the initial use and set up you may use the device with the battery AC mains charger car charger or USB power Hold your MiFi device firmly with one hand and the battery door side up Using the thumb of your free hand push the release button on the end of the MiFi device 4082 PHOTO DEVICE BACK HOLDING w ONE HAND THUMB ON BUTTON FPO IMPORTANT When installing or replacing a battery ensure...

Page 10: ...ery well 4082 PHOTO DEVICE BACK HOLDING w BOTH HANDS FPO Connect the A C charger to the MiFi device and charge for a minimum of 4 hours before use The battery indicator icon in the Status Indicator Panel will flash while the device is charging and glow solid once charging is complete 4082 PHOTO DEVICE CONNECTED TO A C CHARGER FPO ...

Page 11: ...ly with one hand and the battery door side up 4082 PHOTO DEVICE ON FLAT SURFACE W BATTERY DOOR SIDE UP FPO Using the thumb of your free hand push the release button on the end of the MiFi device 4082 PHOTO HOLDING W ONE HAND THUMB ON RELEASE BUTTON FPO While using normal thumb pressure on the release button with one hand lift the battery door away from the MiFi device with your other hand 4082 PHO...

Page 12: ...Pick up the edge of the battery door to remove the door 4082 PHOTO SHOWING BATTERY DOOR REMOVED FPO Lift the battery up and remove from the battery well 4082 PHOTO SHOWING HOLD ING BATTERY OUT OF WELL FPO ...

Page 13: ...ew batteries or batteries stored for a long time may take more time to charge When charging your battery keep it near room temperature When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 10 C 14 F or above 45 C 113 F Never leave the device in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temper...

Page 14: ...nd easy resource for information You can connect any 802 11 b g n wireless device to your MiFi device You can establish a secure profile so that others cannot use your MiFi device unless you allow them You can also establish temporary settings to allow up to five devices to connect with your MiFi device without you having to give them your security settings See Wi Fi Configuration on page 34 MiFi ...

Page 15: ... or Return key Your MiFi device s Setup Wizard opens This Wizard will take you step by step through your initial set up You will not need to run the Setup Wizard after your initial set up although you can access it anytime from the Home page Enter the MiFi password admin and click Next The Setup Wizard Activation screen opens and displays your activation status ...

Page 16: ...ext The Setup Wizard MiFi Password screen opens Enter and verify your new password and then click Next The GPS Privacy Consent Agreement screen opens Select the I accept this agreement button and then click Next ...

Page 17: ...e previous setting selections or click Cancel to exit the Setup Wizard without saving the changes You can restart the Setup Wizard at any time from the Home page Click Finish to accept and save your setup TheEnd User License Agreement window opens Click Yes I accept ...

Page 18: ...15 The MiFi Landing Page opens ...

Page 19: ...r most users NOTE The battery should be fully charged before using MiFi the first time To connect in Wi Fi Mode your MiFi device must be powered with a charged battery with an AC mains or car charger When your MiFi device is connected to your computer with the USB cable Wi Fi is disabled Connect to your MiFi device Press the power button Your MiFi device powers on and starts up When the power LED ...

Page 20: ...r MiFi device for your network operator IMPORTANT If your network was not pre configured follow these steps to configure your MiFi device for you network operator Your network service provider should have given you instructions with your APN and user name and password if required Be sure you have and follow those instructions Log in and then click Settings See Login to the MiFi 4082 Device for the...

Page 21: ... Network Key you want to use IMPORTANT Record your network key Click Apply IMPORTANT Your wireless connection will be disabled at this point You must reconnect with the new network key you just established WARNING It is highly recommended that you set up security for your MiFi device at this time If you do not configure security for your wireless network data on your network will be easily accessi...

Page 22: ...word and enter it into both New Password fields Click Apply This is the new administrative password that you use when you log in to the browser interface NOTE Be sure to record the new password You will have to reset the device using the Master Reset button if you lose the administrative password See Using the Master Reset Button page 63 Establish a Secure Profile You can use WEP 64 or 128 bit WPA...

Page 23: ...Using microSDHC Cards with MiFi File Sharing Using MiFi and Sharing Files 2 ...

Page 24: ...d into the microSDHC slot NOTE Be careful not to touch the contacts Do not force the card into the slot Check the orientation if you have difficulties Enable File Sharing on Your MiFi Device If you establish file sharing on your MiFi device others connected to your MiFi device can access the files on your microSDHC card Log in and then click Settings See Log In to the Home Page page Insert a micro...

Page 25: ...available on the microSDHC card and enable file sharing Check Enable File Sharing in the Configuration section Select your security setting from the Authentication dropdown menu Type your Username and Password in the appropriate fields and then click Apply ...

Page 26: ... in your MiFi device Mac OS X v10 4 and later Connect to your MiFi device using WiFi Select Go Connect to Server In the Address field type smb and the MiFi address for example smb 192 168 1 1 mifi if your share name is the default name You can set the MiFi Share name and authentication username and password on the File Sharing screen See Enable File Sharing on Your MiFi Device page 21 Click Connec...

Page 27: ...MiFi Landing Page MiFi Settings Wi Fi Configuration Internet Configuration Router Configuration System Configuration Accessing MiFi Features 3 ...

Page 28: ... MiFi Landing Page in the browser interface is the navigation bar These buttons are dynamic according to the page you visit The following images are some examples of the navigation bar The navigation prior to logging in The navigation after you log in but before you go to the Settings section of the site The navigation in the Settings section of the site ...

Page 29: ...onnected to power Mobile Broadband network signal strength WiFi signal strength Network roaming status this icon indicates whether the device is on its own network or roaming on another network GPS status this icon indicates whether the device has a GPS fix or not and also indicates when the device is searching for a GPS fix Connection status click this button to connect to or disconnect from the ...

Page 30: ...to the Mobile Broadband network You can also set your MiFi device to auto connect to the network The Landing page is where guests can see and interact with widgets They can drag and drop widgets around the screen and arrange them as they like each guest s browser stores the widget locations Generally the widget settings are limited or not available to guests Guests also cannot initiate a connectio...

Page 31: ...can give you the weather where you are right now or anywhere in the world Another example is a widget that can help you track your data usage and visibly show you how much data you have left this period Your network operator can provide more information about how to get additional widgets While some widgets work with the device itself and store information on the device most widgets work best when...

Page 32: ...and customize your MiFi device as you like MiFi Settings Menu Bar The MiFi Settings section contains a menu bar to help you configure your MiFi device Except for the Home menu item each menu bar item has a submenu with several additional items available The Home menu item returns you to the Administration screen ...

Page 33: ...e Applications Menu includes Auto VPN File Sharing and Landing Page Settings Auto VPN Auto VPN transforms your mobile broadband into a connection to a virtual private network Contact your network operator for more information ...

Page 34: ...31 File Sharing See Using microSDHC Cards with MiFi page 23 for more information about File Sharing ...

Page 35: ...which widgets appear on the Landing page Landing Page Configuration Widget Data Prefetch Select Disabled Home Network Only or Always Default Widget Data Update Interval Select intervals of 2 to 30 minutes Widget Configuration Widget columns Select 2 to 4 columns Click Apply to save your changes ...

Page 36: ... Wi Fi Settings Wi Fi Menu Options Choose Wi Fi from the menu bar at the top of the Home page Select one of the following Wi Fi Status to view profile information see who is connected to the device and view the Wi Fi Log You can also retrieve your Network Key from this page MAC Filter to allow only certain devices to connect to your MiFi device Wi Fi Settings to enable or disable broadcasting the ...

Page 37: ... section of the Wi Fi Status page provides the following information Profile that is currently in use Name of the network SSID that you are connected to Maximum number of clients that are allowed to connect to the device Number of clients that are currently connected to the device Channel that is being used Current wireless mode Security type and encryption for the current profile Network Key link...

Page 38: ...ck Refresh to update the information about the clients that are currently connected to your MiFi device MAC Filter MAC Filtering allows you to restrict access to your MiFi device to only those devices with a specific MAC address The MAC address is a unique code specific to a particular piece of hardware such as a network adapter See Finding the MAC Address page 36 Opening the Page Choose Wi Fi MAC...

Page 39: ... Make sure you get the MAC address for the wireless network adapter and not the Ethernet adapter Using MAC Filter The MAC Filter page allows you to enable or disable MAC filtering and to add or delete MAC addresses from the trusted client list IMPORTANT Do not enable MAC filtering unless you have added your own MAC address to the trusted client list Otherwise you will be unable to access your MiFi...

Page 40: ...Fi Settings The Wi Fi Settings page allows you to enable or disable broadcasting the network name and the Wi Fi log Opening the Page Choose Wi Fi Wi Fi Settings from the menu bar The Wi Fi Settings page opens ...

Page 41: ...picked up by nearby computers This is what you see when you View Available Wireless Networks from your computer Disabling Network Name SSID broadcasting provides additional security but you will have to re enable it if you lose your automatic connection Select or deselect the checkbox to enable or disable Broadcast Network Name and click Apply ...

Page 42: ... of the Home page Select one of the following Status to view information about your internet connection TCP IP and to access the WWAN Log 3G to view information about the 3G network and 3G modem a traffic counter and to access service updates 4Gs to view information about the 4G network and 4G modem and a traffic counter Settings to access options to allow your MiFi device to automatically connect...

Page 43: ...40 Status The Status page provides information about your internet connection TCP IP and access to the WWAN Log Opening the Page Choose WWAN Status from the menu bar The Internet Status page opens ...

Page 44: ...onnected to Technology of connection Whether or not you are roaming The current profile The number of bytes received and transmitted The duration of the current connection TCP IP The TCP IP section of the Internet Status page gives you the following information about your MiFi device Local IP address Subnet Mask Gateway IP address DNS server IP address ...

Page 45: ... with information on the 3G network and 3G modem a traffic counter and access to service updates Opening the Page Choos WWAN 3G from the menu bar The 3G page opens The details for the 3G network and modem currently in use are shown ...

Page 46: ...43 4G The 4G page provides you with information on the 4G network the 4G modem and a traffic counter Opening the Page Choose WWAN 4G from the menu bar The 4G page opens ...

Page 47: ...s to allow your MiFi device to automatically connect allow guests to establish the Internet connection determine roaming and network technology and to setup a data link Opening the Page Choose WWAN Settings from the menu bar The Internet Settings page opens ...

Page 48: ...le the Event Log Network Options WWAN Mode Select 3G Only 4G Only 3G Preferred or 4G Preferred Failover Wait Time Type in the desired number of seconds Switchback Wait Time Type in the desired number of seconds Roaming Select Automatic or Home Network Only You can allow international roaming by marking the check box Home Network Your MiFi device only auto connects to the home network when it is on...

Page 49: ...outer Menu Choose Router from the menu bar Select one of the following Port Filtering Create a list of applications that are allowed to access the Internet Port Forwarding Create a list of applications that are allowed to access your computer from the Internet You might use this if you have an FTP server on your system or play certain online games TCP IP See your MiFi device IP address and MAC add...

Page 50: ... Port Filtering allows you to enhance the security of your system by only allowing certain applications to reach the Internet Opening the Page Choose Router Port Filtering from the menu bar The Port Filtering page opens ...

Page 51: ...ts for these applications If you have applications that do not use the standard ports or that are not listed under Allowed Applications use Custom Applications To set port filtering for custom applications In order to set up port filtering for a custom application you will need to know the port numbers up to five ports or port ranges and the protocol TCP UDP or both used by outgoing traffic Open t...

Page 52: ...gle port enter the port number in both fields Port range enter the beginning port in the left field and the ending port in the right field For each port row select the protocol TCP UDP or both used by that port or port range Click Hide Click Apply on the Custom Applications page Click Apply on the Port Filtering page ...

Page 53: ...ternet users to reach any server you are running on your computer such as an FTP server Also some online games require incoming access to work properly IMPORTANT You will need to set up static IP addresses on your WLAN for each device that has an application you want to forward to Opening the Page Choose Router Port Forwarding from the menu bar The Port Forwarding page opens ...

Page 54: ...want to receive traffic from the Internet Select the checkbox for the application you want to enable Enter the local static IP address of the device hosting the application in the IP Address ofWi Fi Client field Click Apply IMPORTANT Port forwarding creates a security risk and should be disabled when not required ...

Page 55: ...ur MiFi device Opening the Page Choose Router TCP IP from the menu bar The TCP IP page opens TCP IP Page This page gives you status information about yoTCP IP the DHCP Server and the Clients currently connected to your MiFi device TCP IP Local IP Address Subnet Mask MAC Address of your MiFi device ...

Page 56: ...53 DHCP Server DHCP Server enable DHCP Start IP Address DHCP End IP Address DHCP Lease Time Clients Interface IP Address IP Type Hostname MAC Address Date Time ...

Page 57: ...ing the Page Choose Router Settings from the menu bar The Router Settings page opens Router Settings Page VPN Passthrough enable VPN Passthrough is required if you are going to connect to a VPN such as to your office Select or deselect the checkbox to enable or disable VPN Passthrough and click Apply ...

Page 58: ...Management Password System Menu Choose System from the menu bar Select one of the following Status to view information about your device and a system log GPS to view GPS status and to configure GPS options Backup to set power saving modes Software Update to view a software version history and configure network update frequency Power Management to configure your device s energy useage Password to s...

Page 59: ...56 System Status The System Status page provides you with information about your MiFi device Opening the Page Choose System Status from the menu bar The System Status page opens ...

Page 60: ...device from this page Click Restart Reboot to reset your MiFi device as if you turned the power off then on again IMPORTANT Your Internet and Wi Fi connections will be lost and you will have to reconnect Reset to Factory Defaults Click Reset to Factory Defaults to set all settings back to factory settings IMPORTANT Your Internet and Wi Fi connections will be lost and you will have to reconnect In ...

Page 61: ...58 GPS The System GPS page allows you to view GPS status and to configure GPS options Opening the Page Choose System GPS from the menu bar The GPS page opens ...

Page 62: ...ore a copy of the config file on your computer and to upload a config file to the MiFi device from your computer The backup file is stored in an encrypted binary format Opening the Page Choose System Backup from the menu bar The Config File page opens ...

Page 63: ...date Page Software Version The Software Version section provides you with a software history including version release date installation date and file size Network Update Check for updates Select a 30 day interval from never to every 180 days Last check Click Select Now to check for the latest network updates Update availability Click Download and Install to update the software to the newest versi...

Page 64: ...the menu bar The Power Management page opens Power Management Page The Power Management page allows you to set your MiFi device to turn itself off when it is idle and running on battery power You can also disable the LEDs which turns off the status LEDs and clears the Status Diplay Panel LED Control Never to 60 minutes Standby Mode Never to 60 minutes Automatic Shutdown Never to 60 minutes After y...

Page 65: ...the Page Choose System Password from the menu bar The Password page opens Password Page This page allows you to create a new administrative password Type your current password in the Current Password box Enter the new password must have 4 to 64 characters in the New Password box and again in the Verify New Password box Click Apply ...

Page 66: ...Overview Common Problems and Solutions Using the Master Reset Button Troubleshooting 4 ...

Page 67: ... region Ensure that your network operator s wireless coverage extends to your current location When properly installed your MiFi device is a highly reliable product Most problems are caused by one of these issues System resources required by your MiFi device are being used by other devices Network coverage is unavailable due to coverage area or an account or network problem ...

Page 68: ...close to a window The device has no power The LED indicator is off and does not come on when the Power button is pressed Ensure the battery is properly seated in the device Ensure the battery is fully charged Plug in the AC mains charger for at least 4 hours I forgot my password You can reset the device to factory defaults using the master reset button See Using the Master Reset Button page 68 I c...

Page 69: ...me password and Service Programming Code SPC or Master Subsidy Lock MSL in your connection profile If any of these are wrong you will not be able to connect to the network How do I disconnect from the network Login to your MiFi device and click Disconnect 1 Open the MiFi Home page 2 Then type your administrative password into the login window and click Login 3 Click the Disconnect button How can I...

Page 70: ...d see the microSD Card status information How do I turn off my MiFi device Press and hold the Power button for 5 seconds until the LEDs turn off What is the default administrative login password admin How do I access information on the WiFi network and WiFi clients Login to your MiFi device and choose Settings WiFi Status to open the WiFi Status page and see the current Wi Fi Network and Wi Fi Cli...

Page 71: ...sh the button Make sure your MiFi device is powered on Locate the master reset button on the back of the device next to the label Insert a paper clip into the hole and hold the button down for five5 seconds until the LED goes off Your list of wireless networks will now show the original default network when you first configured your device Connect to your MiFi device again and reconfigure it You w...

Page 72: ...Product Specifications Regulatory Safety Hazards Proper Battery Use and Disposal Limited Warranty and Liability Product Specifications and Regulatory Information 5 ...

Page 73: ...icator External display E Ink Status icons Battery Removable Li ion battery Antenna Integrated diversity antenna Integrated Wi Fi antenna Integrated GPS antenna Technology Bands WiMAX 2 5 GHz 5 and 10 MHz Data Speeds Upload Up to 10 Mpbs Download Up to 5 Mbps CDMA Mode 1xEV DO Rev A O 1xRTT Data Speeds Download Up to 3 1 Mbps Upload Up to 1 8 Mbps CDMA Bands 800 1900 MHz Wi Fi Mode 802 11b g n A G...

Page 74: ...i Fi protected setup Security CDMA authentication identification Dynamic MIP key update CHAP EAP TLS EAP TTLS Standards Approvals Certifications IS 2000 CDMA 1xRTT IS 683A Service provisioning IS 707A Data IS 856A 866 EV DO Rev A O IEEE 1725 Industry Canada Wi Fi Alliance CDG stages 1 2 3 CCF 57 Level 1 2 WiMax Forum Certification CRSL 10 ...

Page 75: ...io television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules and Industry Canada ICES 003 for EMI compliance Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation WARNING DO NOT ATTEMP...

Page 76: ...S AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY NOVATEL WIRELESS PRODUCT EVEN IF NOVATEL WIRELESS AND OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY...

Page 77: ...hicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near Medical and life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipment that may be su...

Page 78: ...Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow metallic or conductive object to contact the battery terminals Replace the battery only with ...

Page 79: ...ident abuse misuse or negligent use of the Products or use in other than a normal and customary manner environmental conditions not conforming to Novatel Wireless specification of failure to follow prescribed installation operating and maintenance procedures II defects errors or nonconformity s in the Product due to modifications alterations additions or changes not made in accordance with Novatel...

Page 80: ...Glossary 6 ...

Page 81: ...r or service with a server that assigns IP addresses DNS Domain Name System A system for converting host names and domain names into IP addresses on the Internet or on local networks that use the TCP IP protocol EDGE Enhanced Data for GSM Environment or Enhanced Data rates for Global Evolution A faster version of GSM wireless service it allows data to be delivered at rates of 384 Kbps and enables ...

Page 82: ...peeds HSPA High Speed Packet Access A family of 3G services that is available to GSM carriers It is a major enhancement from WCDMA HSPA HSPA Evolution or HSPA Evolved A 3G mobile telephony protocol with up link speeds up to 11 Mbps and downlink speeds up to 42 Mbps HSUPA High Speed Uplink Packet Access A 3G mobile telephony protocol with up link speeds up to 5 76 Mbps and downlink speeds up to 7 2...

Page 83: ...ific MSL Master Subsidy Lock A numeric code for accessing certain phone settings NAI Network Access Identifier A standard way of identifying users who request access to a network NDIS Network Driver Interface Specification NDIS is a Windows specification for how communication protocol programs such as TCP IP and network device drivers should communicate with each other Network Mask A number that a...

Page 84: ... IP address for all traffic passing through it PUK code Pin Unlock Key A PUK is required when you enter an incorrect PIN 3 times After entering the wrong PIN 3 times the SIM card is disabled RAS Remote Access Service A Windows NT 2000 Server feature that allows remote users access to the network from their Windows laptops or desktops via modem Rev A CDMA EV DO Rev A is a leading edge wireless tech...

Page 85: ...e used for data transfer or charging USB Port Types The USB ports on computers and hubs have a rectangular Type A socket and peripheral devices have a cable with a Type A plug Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug Ports and connectors are available in different sizes for example standard mini and ...

Page 86: ... A security protocol for wireless 802 11 networks from the Wi Fi Alliance WWAN Wireless Wide Area Network Wireless network technologies deployed over a large geographical area to a large number of users see WLAN This service is usually provided through cellular providers WWAN connectivity allows a user with a laptop and a WWAN device to surf the Internet check email or connect to a virtual private...

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