Novatel MiFi 4620L User Manual Download

Page: 63 / 79

Overview

When properly installed, the MiF

i 4620L is a highly reliable product. Most problems are caused by

one of these issues:

•

System resources required by the device are being used by other devices.

•

Network coverage is unavailable due to coverage area, an account problem, or a network
problem.

The following tips can help solve many common problems encountered while using the device.

First Steps

•

Make sure you are using the device in the correct geographic region.

•

Ensure that your wireless coverage extends to your current location.

•

Ensure you have an active subscription plan.

•

Restarting your computer and your modem can resolve many issues.

IMPORTANT

Before contacting support, be sure to restart both your computer and your

device.

Summary of Contents for MiFi 4620L

Page 1: ...ise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks used in th...

Page 2: ...13 Remove the 4G LTE SIM Card 14 Insert and Charge the Battery 15 Remove the Battery 17 Battery Tips 18 Power the MiFi 4620L On and Of 19 Power On 19 Power Of 19 Activate Your Device 19 Connecting to the MiFi 4620L 20 Using the MiFi 4620L After Setup is Complete 21 Normal Use 21 Setting up a Temporary Hotspot 21 Security for the MiFi 4620L 21 MiFi Settings 22 Coniguring MiFi Settings 23 Welcome Pa...

Page 3: ...uttons 40 Port Filtering 41 Enable Port Filtering 42 Allowed Applications 42 Buttons 44 Advanced 45 Advanced Settings 46 Access Point 46 Router 47 System 48 Buttons 48 Conig File 49 Conig File Download 50 Conig File Upload 50 Buttons 50 Diagnostics 51 System Information 52 System Status 53 Buttons 53 Port Forwarding 54 Port Forwarding Applications 55 Buttons 55 Power Management 56 Automatic Shutdo...

Page 4: ...rt 63 Product Speciications and Regulatory Information 64 Product Speciications 65 General 65 Technology Bands 65 Environmental 65 Regulatory Statements 66 Wireless Communications 67 Limited Warranty and Liability 67 Safety Hazards 68 Proper Battery Use and Disposal 71 Glossary 72 ...

Page 5: ...Overview Components Power Management Caring for Your Device Getting Started 1 ...

Page 6: ...mpatible to 3G networks ensuring reliable connectivity when you need it most Features Connect to High Speed Wireless Data 4G LTE Wi Fi Connectivity Manage Wireless Network Activity MiFi Settings is an easy to use web based interface that allows you to manage monitor and customize your Wi Fi and 4G LTE connection Advanced embedded antenna design VPN capability Auto connectivity options Package Cont...

Page 7: ...e For example Microsoft Internet Explorer 6 0 or higher Firefox Safari Opera Chrome USB port Type A Wi Fi 802 11b or higher Hard drive 100 MB free hard disk space Memory RAM 128 MB To use Wi Fi mode your computer needs Wi Fi capability and Internet browser software only Your device must have proper data service to function properly See Activate Your Device on page 19 ...

Page 8: ... number of users connected with Wi Fi See Service Display States on page 7 Power Button Powers the device on and of Service Status Indicator LED Shows the device status including connection and error states See Service Status Indicator LED States on page 6 Micro USB Connector The wall charger connects here FPO FPO ...

Page 9: ... to factory settings See How do I reset the MiFi 4620L device back to factory settings on page 60 Battery Removal Divot When the battery is installed insert a ingernail here and lift to easily remove it Network Name and Password Label on the back cover not shown The pre conigured network name SSID and your network key are printed on a label aixed to the back of your device FPO ...

Page 10: ...mant The device is powered on and connected to the 4G LTE network and transmitting data Violet Solid Blinking The device is powered on 3G 1X or EV DO service is available but not connected or connected while dormant The device is powered on and connected to a 3G 1X or EV DO network and transmitting data Red Blinking If this occurs during power up no SIM card is inserted All other times this indica...

Page 11: ...ars indicate stronger signal XXX status xxxx xxxx Battery status A battery outline illed with bars while charging the bars cycle from 0 4 bars When fully charged the bars don t move When the battery is very low the battery outline blinks on and of every two seconds Charge the battery immediately More bars indicate more battery life Wi Fi status A Wi Fi logo If the icon is present Wi Fi is availabl...

Page 12: ...rging the battery icon bars blink When the battery is fully charged the battery icon is solid Wall charger You can use the device when the charger is plugged into a wall socket The MiFi battery charges while it is plugged in Before using the MiFi 4620L read the battery safety information in the Safety Hazards section of this guide See Proper Battery Use and Disposal on page 71 ...

Page 13: ...ion Novatel Wireless recommends the following guidelines Protect the device from liquids dust and excessive temperatures Do not apply adhesive labels to the device they might cause the device to potentially overheat and they might alter the performance of the antenna Store the device in a safe place when not in use ...

Page 14: ...Accessing the Network Using the MiFi 4620L for the First Time Connecting to the MiFi 4620L Using the MiFi 4620L After Setup is Complete Using the MiFi 4620L 2 ...

Page 15: ...ps Subject to Customer Agreement Calling Plan credit approval and other service terms Mobile Broadband Rev A speed claim based on our network tests with 5 MB FTP data iles without compression Your Mobile Broadband Rev A enabled device will indicate coverage when you are in a Mobile Broadband Rev A service area When outside the Rev A service area your wireless device will revert to Mobile Broadband...

Page 16: ...semble the Wall Charger on page 13 Install the 4G LTE SIM card See Install the 4G LTE SIM Card on page 13 Insert and charge the battery See Insert and Charge the Battery on page 15 Turn on the device See Power the MiFi 4620L On and Of on page 19 Connect the device to your computer using Wi Fi See Connecting to the MiFi Device on page 20 Connect to MiFi Settings See Connect to MiFi Settings on page...

Page 17: ... located on the underside of the MiFi 4620L Remove SIM card from the outer card being careful not to touch the gold colored contacts Hold the card as shown with the gold colored contact points facing down Insert the SIM card into the slot The 4G LTE SIM card MUST remain in the SIM card slot when in use Your SIM Subscriber Identity Module card is a small rectangular plastic card that stores your ph...

Page 18: ...teps Open the SIM card cover located on the underside of the MiFi 4620L Press down on the small black tab to the left side of the SIM card slot Gently remove the SIM card from the SIM card slot NOTE Should your 4G LTE SIM card be lost or damaged contact your network operator ...

Page 19: ...ull initial charge To insert and charge the battery follow these steps Press the button and then slide the cover to open the battery compartment located on the bottom of the device Set the cover aside Align the gold colored contacts on the battery with the gold colored contacts on the device and gently slide the battery into place FPO FPO ...

Page 20: ...f the wall charger into the appropriate electrical outlet Charge for at least three hours CAUTION Use only batteries and chargers with your device that have been approved by Novatel Wireless The failure to use approved batteries and chargers may increase the risk that your device will overheat catch fire or explode resulting in serious bodily injury death or property damage You are now ready to co...

Page 21: ...llow these steps Press the button and then slide the cover to open the battery compartment located on the bottom of the device Set the cover aside Insert your ingernail into the battery removal divot and lift the battery out of the battery compartment FPO FPO ...

Page 22: ...ing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 10 C 14 F or above 60 C 140 F Never leave the device in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this device Some batteries perform best after several full charge discharge cycles It is normal for batteries to gradually wear down a...

Page 23: ...ur Device Your SIM card should come pre activated and ready to connect Insert the SIM card power up the MiFi device and connect If your SIM card did not come pre activated or you need to re activate your SIM card you can go to your network operator s retail store contact your network operator s customer service department IMPORTANT The MiFi 4620L requires an activated account with a wireless carri...

Page 24: ...system and whether you use the native application or third party software Generally you click an icon in the Windows notification area where you can select View Available Wireless Networks or click the Airport icon in the menu bar on a Mac If you are unfamiliar with wireless networking on your computer consult the computer help system Connect to the network name found on the sticker on the back of...

Page 25: ...n as you press the power button and the display turns on The LED on the device becomes green 4G or violet 3G and blinks according to the connection speed Setting up a Temporary Hotspot See Setting Up a Temporary Hotspot on page 28 for more information about setting up a temporary hotspot Security for the MiFi 4620L The MiFi 4620L comes from the factory with security enabled A sticker on the back p...

Page 26: ...Coniguring MiFi Settings Welcome Page Home Wi Fi LAN WWAN Security Advanced MiFi Settings 3 ...

Page 27: ... the AirPort menu bar icon Mac OS X to connect wirelessly to the MiFi 4620L wireless network Tip The steps to connect to a Wi Fi network vary depending on your operating system and whether you use the native application or third party software Generally you click an icon in the Windows notification area where you can select View Available Wireless Networks or click the Airport icon in the menu bar...

Page 28: ... button the Setup Wizard button and the Update Firmware button You can access more information after you log in FPO Login Type the password the default password is admin in the Login ield at the top right corner of the window Menu Bar The Menu Bar is the primary navigation for MiFi Settings You can access each feature under the appropriate menu FPO ...

Page 29: ...age is the irst screen you see after logging in to MiFi Settings It is similar to the Welcome Page but adds more options in the status bar It is the main point of entry for everything you do in the browser interface FPO ...

Page 30: ... The Wi Fi menu takes you to the Wi Fi screen FPO The Wi Fi screen is the screen you use to customize the Wi Fi proiles The Wi Fi screen has the following section Wi Fi Profiles See Wi Fi Proiles on page 27 FPO ...

Page 31: ...ich channel provides the best results or use the default setting Security The security type used to encrypt the wireless network WEP 64 bit least secure more compatible with older devices WEP 128 bit WPA Personal PSK TKIP WPA2 Personal PSK AES WPA WPA2 Personal Mixed Mode most secure less compatible with older devices IMPORTANT You should use the Secure profile with the WPA WPA2 Personal Mixed Mod...

Page 32: ...porary hotspot to allow others nearby maximum of ive to go online at the same time Open This proile is not secure and should be avoided Setting Up a Temporary Hotspot You can use the device to set up a temporary hotspot to allow a maximum of ive connections to your MiFi 4620L at one time The Temporary Hotspot proile is pre set on your device It generates a temporary network name SSID and network k...

Page 33: ...o your device See Wi Fi on page 26 for more information about changing proiles Changing to a Different Profile To use a diferent proile follow these steps Click the Selected Proile pop up menu and choose a diferent proile Wait a moment for the web page to update with the Wi Fi settings for the selected proile Click Apply to change to the new proile settings IMPORTANT Changing the profile ends all ...

Page 34: ...nish changing the profile Updating a Profile Not Currently in Use To update a proile not currently in use follow these steps Change the Selected Proile pop up menu to a diferent proile Wait a moment for the web page to update with the Wi Fi settings for the selected proile Change the settings NOTE The Temporary Hotspot profile cannot be changed directly You must click Generate to generate a new ne...

Page 35: ... the LAN screen FPO The LAN screen gives you settings and information about MiFi 4620L s network The LAN screen is divided into the following sections TCP IP See TCP IP on page 32 Connected Devices See Connected Devices on page 32 FPO ...

Page 36: ...nected device IP Type This can be DHCP if the IP address came from MiFi 4620L or ARP if the ARP protocol was used Hostname The network name for the connected device if available MAC Address The MAC address for the connected device NOTE The MAC address on the Windows operating system is called the Physical Address Date Time The date time the device was detected by the network Buttons Refresh Click ...

Page 37: ...n FPO The WWAN screen gives you information about the MiFi 4620L device s Internet connection The WWAN screen is divided into the following sections Internet Connection See Internet Connection on page 34 WWAN Settings See WWAN Settings on page 34 FPO ...

Page 38: ... a standard address that covers the MiFi device s network behind the larger Internet Gateway The address of the server used to access the Internet DNS The address of the Domain Name Server DNS WWAN Settings To conigure the settings follow these steps Select the Auto connect check box to automatically connect to the Internet when the device is turned on NOTE The APN is the Access Point Name the dev...

Page 39: ...ort Filtering Allows you to enable or disable Port Filtering and to identify the application that are allowed to access the Internet FPO Password The Password screen enables you to set the administration password This is the password you use to log in to MiFi Settings It is set to admin by default The Password screen contains the following section Set Administration Password See Set Administration...

Page 40: ...gain in the Verify New Password box Click Apply Next time you log in to MiFi Settings you need to use the new password Buttons Apply Click this button to apply any changes made to the password settings Revert Click this button to return password settings to the previous settings IMPORTANT Record your administration password If you forget it you have to reset the device before you can use MiFi Sett...

Page 41: ...ded into the following sections Enable MAC Filter See Enable MAC Filter on page 38 Trusted Client List See Trusted Client List on page 39 Add Trusted Client MAC Address See Trusted Client List on page 39 FPO Trusted devices still need the correct network name SSID and network key Wi Fi passkey NOTE The MAC address on the Windows operating system is called the Physical Address IMPORTANT Do not enab...

Page 42: ...device connected to the MiFi wireless network from the Wi Fi screen See Wi Fi on page 26 Tip You can cut and paste your computer s MAC address from the Wi Fi Clients section of the Wi Fi screen If the computer is not connected to the MiFi wireless network you can ind the MAC address directly To ind the MAC address follow one of these steps On a Windows PC the MAC address is the Physical Address Yo...

Page 43: ...e s MAC address in the Add Trusted Client MAC Address ield You can use either or as the separator for example 00 21 9B 1C 64 34 or 00 21 9B 1C 64 34 Tip You can cut and paste your computer s MAC address from the Wi Fi Clients section of the Wi Fi screen Click Add Client Repeat steps 1 and 2 as needed When the list is complete click Apply Remove a Device from the Trusted Client List To remove a dev...

Page 44: ...the Trusted Client List Add Client Click this button to add the MAC address typed in the Add Trusted Client MAC Address ield to the Trusted Client List Apply Click this button to save changes made to the list Revert Click this button to discard changes made to the list ...

Page 45: ...Allowed Applications to only allow certain programs to connect to the Internet The Port Filtering screen is divided into the following sections Enable Port Filtering See Enable Port Filtering on page 42 Allowed Applications See Allowed Applications on page 42 Custom Applications See Custom Applications on page 43 FPO ...

Page 46: ...to the Internet For example if you select VPN in the Allowed Applications list but do not select HTTP you can connect to a VPN server but you cannot connect to a web page using your Internet browser When the feature is disabled un checked any application can connect to the Internet FPO Allowed Applications Enable each port iltering application that needs to be able to access the Internet When port...

Page 47: ...port iltering for custom applications Similar to the Allowed Applications list you must enable custom applications so they can connect to the Internet The Custom Applications screen has the following options Application Name Type a name for the application Ports Click the Ports link to show the Port Deinition Panel Click Hide when you inish deining the current application Click Apply when you inis...

Page 48: ...single port instead of a range type the same value for both the Start Port and the End Port Protocol For each port range each row select the protocol TCP UDP or both used by that port range You can deine all of your applications before you click Apply to save your changes Use the Ports and Hide links as necessary to open and close the Port Deinition Panel so you can deine the ports for each applic...

Page 49: ... iles Diagnostics Provides detailed System information and status information You can also restart or reset your device on this screen Port Forwarding Allows you to select your Port Forwarding applications and enter the IP addresses on the WAN Power Management Allows you to select the time interval for automatic shutdown from never to after 60 minutes for your device when it is idle and on battery...

Page 50: ...e 47 FPO Access Point The SSID broadcast enable check box enables or disables the SSID broadcast feature If this is enabled checked MiFi 4620L s wireless network appears in the Available Wireless Networks list on your computer or portable device If this is disabled un checked the MiFi 4620L is not listed and its network name SSID must be typed manually to connect a device FPO ...

Page 51: ...be enabled If this is disabled un checked each Wireless client should have a ixed IP address set on the client FPO The VPN Passthrough enable check box enables or disables the VPN Passthrough feature If this is enabled checked this feature allows VPN clients to connect through MiFi 4620L to remote VPN Servers Normally this option should be enabled If this is disabled un checked VPN clients are not...

Page 52: ...s is disabled un checked you cannot view the system log on the Diagnostics screen The Language menu changes the MiFi Settings Web UI language The Date Time Format menu changes the format of the date to relect that used in the US or Europe It changes the format of the time to a 12 or 24 hour clock FPO Buttons Apply Click this button to save changes Revert Click this button to return to the previous...

Page 53: ...y saved coniguration ile from your computer to MiFi 4620L This coniguration ile contains all settings for the Access Point and Router functions of the MiFi 4620L You need the administration password to change this The Conig File screen is divided into the following sections Config File Download See Conig File Download on page 50 Config File Upload See Conig File Upload on page 50 FPO ...

Page 54: ...ow these steps Click Browse Windows or Choose File Mac to browse to the conig ile you previously downloaded to your computer Click Upload File to begin uploading the chosen ile After upload inishes the conig ile is immediately applied and MiFi 4620L restarts FPO WARNING Uploading a configuration file changes ALL of the existing settings to match the configuration file If the Wi Fi settings change ...

Page 55: ...em level information You can also view the system log This screen is used mostly for troubleshooting and is not required for normal operation The Diagnostics screen is divided into the following sections System Information See System Information on page 52 System Status See System Status on page FPO ...

Page 56: ...ed SIM Status The status of the SIM card Modem MEID The Mobile Equipment Identiier MEID is used by the mobile data network to identify this particular modem Phone No MDN The Phone Number or Mobile Directory Number MDN is used by the mobile data network to identify this particular data service MIN MSID The Mobile Identiication Number MIN or Mobile Station ID MSID is the number associated with the h...

Page 57: ...for troubleshooting Buttons Restart Click this button to restart the MiFi 4620L All Internet connections and all Wi Fi connections are lost during the restart Reset to Factory Defaults Click this button to reset all Access Point and Router settings to their factory default values All existing settings are lost WARNING The Reset to Factory Defaults operation overwrites ALL existing settings If the ...

Page 58: ...ing to allow Internet users to access any server you are running on your computer such as a Web server FTP server or E mail server Also for some online games Port Forwarding must be used for the game to function correctly The Port Forwarding screen has the following section Port Forwarding Applications See Port Forwarding Applications on page 55 FPO IMPORTANT Port forwarding creates a security ris...

Page 59: ...ng its check box Save your changes by clicking Apply Click Home to go to the Home screen and make a note of MiFi 4620L s IP address Tell the person or company that needs port forwarding to connect to the MiFi 4620L s IP address by default this is http admin mifi or http 192 168 1 1 Connection requests are forwarded to the IP address speciied in step 3 Buttons Apply Click this button to save change...

Page 60: ...f of when not in use When using battery power automatic shutdown greatly extends the battery life To start up again press the power button The Power Management screen contains the following section Automatic Shutdown See Automatic Shutdown on page FPO ...

Page 61: ...evices are connected to the MiFi device Timer settings have no efect when the MiFi 4620L is connected to the wall charger To select an Automatic Shutdown time between 2 60 minutes choose the desire time interval from the drop down menu To prevent automatic shutdown select Never FPO Buttons Click Apply to save changes Click Revert to return to previous settings ...

Page 62: ...Overview Common Problems and Solutions Technical Support Troubleshooting 4 ...

Page 63: ... problem or a network problem The following tips can help solve many common problems encountered while using the device First Steps Make sure you are using the device in the correct geographic region Ensure that your wireless coverage extends to your current location Ensure you have an active subscription plan Restarting your computer and your modem can resolve many issues IMPORTANT Before contact...

Page 64: ...tery is depleted charge the device with the wall charger How do I reset the MiFi 4620L back to factory settings The master reset button is in a small hole located on the bottom of the device underneath the battery cover This button returns the device to factory settings including re setting the network name SSID and network key Wi Fi passkey to those printed on the sticker aixed to the back of the...

Page 65: ...y connecting your computer to the MiFi wireless network and going to http admin mifi or http 192 168 1 1 in your browser 3 Connect to the Diagnostics screen See Advanced Diagnostics on page 49 The Diagnostics screen has a Reset to Factory Defaults button This button resets all Access Point and Router settings to their factory default values All existing settings are lost ...

Page 66: ...62 Update the Firmware on the MiFi 4620L Additional information forthcoming ...

Page 67: ...pport be sure to re start both your computer and the device Technical Support For additional information and technical support for Novatel Wireless devices you can visit the Novatel Wireless Data Technical Support page at www novatelwireless com support ...

Page 68: ...Product Speciications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Speciications and Regulatory Information 5 ...

Page 69: ...me required for full charge 1500 mAh 2 5 3 hours when not in use Chip Set QUALCOMM MDM9600 Interface Type Type B USB Port for Micro USB used by the wall charger Technology Bands Technology LTE CDMA Rev A Rev 0 1XRTT Band Designation LTE 700 MHz CDMA 1x EV DO RA 800 1900 MHz Transmit Band 824 7 848 31 MHz 1851 25 1908 75 MHz Receive Band 869 7 893 31 MHz 1931 25 1988 75 MHz Environmental Operating ...

Page 70: ...to an outlet on a circuit diferent from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including i...

Page 71: ...or better signal reception coverage range and data throughput do not place the router near any physical obstruction including in a pocket or in close proximity of any object For RF Safety a mandatory minimum of 10 mm 1 cm should be maintained between the device and any part of a human body when using the device Increasing the separation between the device and the body will result in better recepti...

Page 72: ...6 ...

Page 73: ...6 ...

Page 74: ......

Page 75: ......

Page 76: ...Glossary 6 ...

Page 77: ...ontains operating code for the device Hotspot A WiFi 802 11 access point or the area covered by an access point Used for connecting to the Internet HTTP Hypertext Transfer Protocol An application level protocol for accessing the World Wide Web over the Internet IEEE Institute of Electrical and Electronics Engineers An international technical professional society that promotes standardization in te...

Page 78: ...roxy A firewall mechanism that replaces the IP address of a host on the internal protected network with its own IP address for all traffic passing through it Rev A CDMA EV DO Rev A is a leading edge wireless technology with higher data rates and higher system capacity It is a fully backward compatible standard and remains interoperable with deployed EV DO networks and devices around the world The ...

Page 79: ... LAN which is usually a private network located within a room building or other limited area WEP Wired Equivalent Privacy An IEEE standard security protocol for 802 11 networks Superseded by WPA and WPA2 WiFi Wireless Fidelity Any system that uses the 802 11 standard developed and released in 1997 by the IEEE WiFi Client A wireless device that connects to the Internet via WiFi WPA WPA2 WiFi Protec...

Search results

Summary of Contents for MiFi 4620L

Reviews:

Related manuals for MiFi 4620L

Brands by name

Popular brands

Novatel MiFi 4620L, User Manual

Search results

Summary of Contents for MiFi 4620L

Reviews:

Related manuals for MiFi 4620L

Brands by name

Popular brands