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Common Problems and Solutions
The following are some common problems and solutions.
Windows only: What if my software drivers didn’t install automatically?
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Your computer’s USB port might not work properly. You can try a different USB port or install
the driver software manually.
My computer does not start when the device is inserted. I experience an error
or a blank screen.
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When this happens, remove the device and restart the computer.
The device contains internal memory which behaves like a CD-ROM. Some computers,
depending on the system BIOS settings, might try to start from the device’s internal memory
instead of the Hard Drive. The computer might show a black screen with a cursor or an error
message about a non-bootable disk. This behavior is similar to using any non-bootable CD in
your CD-ROM drive.
I cannot install the software drivers.
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You might not have administrator privileges.
1. Contact your system administrator (if applicable).
2. Log on to your computer as an administrator, or create a user account with administrator
privileges.
I still cannot connect to the network after trying First Steps. See
First Steps
on
page 55.
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Your Connection Type in the active connection profile might be incorrect. Use the Profile
Manager to verify your settings.
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Your access point name (APN) settings, username, or password in the active connection profile
might be incorrect. Use the Profile Manager to verify your settings.
My MiFi powered off when I plugged it in to the wall charger. Why?
This occurs if any power settings are activated once the device is plugged into the wall charger.
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Manually press the power button to turn it back on.
DRAFT
