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Novatel MiFi 2200 Comcast, User Manual

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Novatel MiFi 2200 Comcast User Manual Download Page 61

61

Common Problems and Solutions

The following are some common problems and solutions.

No service is available. 
       - OR - 
I get a “Limited or No Connectivity” message.

 

➤

You are outside of the coverage area.

 

➤

Check with your network operator — there may be a problem with your account.

 

➤

Reorient MiFi Device.

 

➤

If you are inside a building or near a structure that may be blocking the signal, change the 

position or location of the device. For example, try moving MiFi Device close to a window.

The device has no power.

The LED indicator is off and does not come on when the Power button is pressed.

 

➤

Ensure the battery is properly seated in the device.

 

➤

Ensure the battery is fully charged. Plug in the wall charger for at least 2.5 hours.

My MiFi Device powered off once I plugged it into the wall charger.

This can occur if power settings are activated after it is plugged in.

 

➤

Press the power button to turn it back on.

My MiFi Device just powered off without my pressing the power button.

This can occur in the following situations.

 

•

Pressing the Master Reset button

 

•

Restarting the device

 

•

Switching profiles

 

•

Restoring the configuration settings

 

•

Battery depleted

 

➤

Press the power button to turn it back on.

I forgot my password.

 

➤

You can reset the device to factory defaults using the Master Reset button. [See 

Use the Master 

Reset Button

 

(page 62)

.]

Summary of Contents for MiFi 2200 Comcast

Page 1: ...ng device Software and the U S Government is acquiring only Restricted Rights in the software drivers and their Documentation U S Government Export Administration Act Compliance Clause It is forbidden by US law to export license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any succe...

Page 2: ...n and Off 13 Connect in Wi Fi Mode 14 Connecting to the MiFi 2200 Device for the First Time 15 MiFi Device Settings 22 MiFi Device Settings Basics 23 Open MiFi Device Settings 23 The Home Page 24 The Menu Bar 24 Home Page Sections 25 Internet Connection 25 Wi Fi 26 Password Settings 27 Create a New Administrative Password 27 Wi Fi Menu 28 Wi Fi Profiles 29 Choosing a Profile 30 Setting Security 30...

Page 3: ...ing 52 Port Filtering for Standard Applications 53 Port Filtering for Custom Applications 53 Port Forwarding 55 Power Management 56 TCP IP 57 System Status 58 Restarting or Resetting Your MiFi Device 59 Troubleshooting 60 Overview 61 Common Problems and Solutions 62 Use the Master Reset Button 65 Technical Support 66 Technical Information 67 Product Specifications 68 Regulatory Notices 69 Safety H...

Page 4: ...1 Product Overview MiFi 2200 Device Overview Your MiFi 2200 Intelligent Mobile Hotspot Device Power Management Using the microUSB Cable ...

Page 5: ...i and access high speed mobile broadband service to browse the Internet access email run business applications and more from a computer or most Wi Fi compatible devices The MiFi 2200 Device enables multiple Wi Fi enabled devices to connect at one time such as notebooks desktops tablet computers personal digital assistants and most Wi Fi enabled consumer devices Typical battery usage time is up to ...

Page 6: ...obile Hotspot Device AC Wall Charger Lithium Ion Battery Carry Pouch microUSB cable Quick Start Guide Product User Guide available for download at http www virginmobileusa com System Requirements Internet browser for example Internet Explorer Safari Firefox Opera Chrome Wireless interface 802 11b g ...

Page 7: ...C charger connects here Service Status LED Provides information about your mobile broadband connection 4 5 6 Network Name and Password The preconfigured name of your network SSID and your network password also called a network key will be printed on a label attached to the back of your MiFi Device Master Reset Button Resets device to factory default settings See Master Reset Button page 62 Battery...

Page 8: ...ode power saving Press the power button to wake up the device Red Blinking Battery is critically low Amber Solid Blinking Battery is charging Error See Troubleshooting page 57 Blue Solid The MiFi Device is powered on and roaming Caring for Your Device As with any electronic device the MiFi 2200 Device must be handled with care to ensure reliable operation Novatel Wireless recommends the following ...

Page 9: ...d by non Novatel Wireless batteries and or chargers New batteries or batteries stored for a long time may take more time to charge When charging your battery keep it near room temperature When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 10o C 14o F or above 45o C 113o F Never leave the device in an unattended vehicle since temperatur...

Page 10: ...2 Using Your MiFi 2200 Device Using Your MiFi Device for the First Time Connect in Wi Fi Mode ...

Page 11: ...ion Inserting and Charging the Battery NOTE The battery should be fully charged before using the MiFi 2200 Device for the first time Open the battery compartment located on the bottom of the device Insert the battery by lining up the gold contact points on the battery with the gold contact points in the battery compartment ...

Page 12: ...cal outlet Charge for at least two and a half hours CAUTION Use only an approved charging accessory to charge your device Use of an incompatible charger may cause damage to your device and void the warranty Powering the MiFi 2200 Device On and Off To power the device on Press the Power button until the Power LED lights up solid green To power the device off Press and hold the Power button until th...

Page 13: ... Virgin Mobile MiFi2200 xxx Secure from the list of available networks From a Mac computer Select System Preferences Airport Choose Virgin Mobile MiFi2200 xxx Secure from the Network Name dropdown menu Click Connect Enter your 11 digit password when prompted for a security key Tip The steps to connect to a Wi Fi network vary depending on your operating system and whether you use the native applica...

Page 14: ...virginmobile mifi into the address window and press the Enter or Return key Tip You can use either of these addresses http virginmobile mifi http 192 168 1 1 An onscreen wizard launches and guides you through activating your MiFi Device Enter the default login password admin when requested Click Login ...

Page 15: ...Fi Device Setup Wizard Service Activation screen click Yes if you already have an account and MSID Clicking No launches Virgin Mobile s Account Creation portal where you are prompted to set up an account Click Next ...

Page 16: ...16 On the MiFi Device Wizard MiFi Device Activation screen enter the Account and MSID you received when you activated your service Click Next ...

Page 17: ...17 Click Yes change password then enter and verify the new password in the appropriate fields Changing the password adds another level of security for you Click Next ...

Page 18: ...ll restart If your network does not reconnect automatically reconnect to your MiFi Device using your Wi Fi manager See Connect in Wi Fi Mode page 13 IMPORTANT Be sure to record the new administrative password and any network changes that you ...

Page 19: ...19 make ...

Page 20: ...20 ...

Page 21: ...3 MiFi Device Settings MiFi Device Settings Basics Home Page Password Settings Wi Fi Menu WWAN Menu Security Advanced ...

Page 22: ...Basics Open MiFi Device Settings Open your Web browser and enter http virginmobile mifi into the address window Type the administrative password into the Login box in the upper right corner and click Login The Home page opens ...

Page 23: ... is the main point of entry for all your work The Menu Bar The menu bar runs horizontally along the top of the MiFi Device Settings interface Besides allowing you to select menu items the menu bar also displays information about your MiFi Device s signal strength and battery level ...

Page 24: ...on status The number of bytes received and transmitted This information is for reference only For an accurate reading of your usage go to www virginmobileusa com The duration of the current connection The IP address of and subnet mask for your MiFi Device Connect Disconnect Button Click Connect or Disconnect to connect or disconnect from the network Setup Wizard Button Click SetupWizard to change ...

Page 25: ...y in use The network name also known as the SSID The security method in use The number of users currently connected to your MiFi Device The IP address of and subnet mask for the Wi Fi network To change Wi Fi settings use the Wi Fi menu See Wi Fi Menu page 25 ...

Page 26: ...et it you will have to reset your MiFi Device before you can use the MiFi Device Settings interface again See Master Reset Button page 62 Create a New Administrative Password Type your current MiFi Device administrative password in the Current Password box Type the new password must have 4 to 64 characters in the New Password box and then again in the Verify New Password box Click Apply ...

Page 27: ... secure profile or to set up a temporary hotspot MAC Filter to allow only certain devices to connect to your MiFi Device based on their MAC addresses Status to view profile information see who is connected to your MiFi Device and view the Wi Fi log You can also retrieve your network key from this page ...

Page 28: ...file page 27 Network Name SSID Name of the network you are connected to You can change the name to something more descriptive if you want or if other devices are in use within range of yours Some examples of network names would be Secure MiFi2200 754B Secure Open MiFi2200 754B Temporary Hotspot MiFi2200 754B Temp 802 11 Mode The type of wireless networking you are currently using The available mod...

Page 29: ...maximum of five to go online at the same time Open This profile does not require a password to connect to your MiFi Device Any user who can see your network name SSID can connect to your MiFi Device Setting Security You can use WEP 64 or 128 bit WPA Personal PSK WPA2 Personal PSK or WPA WPA2 Mixed Mode security Tip Some Wi Fi clients become confused if the security is changed and the network name ...

Page 30: ...the temporary hotspot From the Wi Fi Profile page select Temporary Hotspot as the profile You will see a new temporary network name SSID and network key In the example shown below the temporary network name is MiFi2200 2FFE Temp and the temporary network key is 12345 Click Apply Your device will restart and you must reconnect to your wireless network with the temporary network name and network key...

Page 31: ... assigned to hardware such as network adapters The MAC Filter page allows you to enable or disable MAC filtering and to add or delete MAC addresses from the trusted client list IMPORTANT Do not enable MAC filtering unless you have added your own MAC address to the trusted client list Otherwise you will be unable to access your MiFi Device ...

Page 32: ...mand Prompt window On a Mac open System Preferences Network In the Show list click Airport The MAC address is the Airport ID IMPORTANT Make sure you get the MAC address for the wireless network adapter and not the Ethernet controller NIC if the machine has both Using MAC Filtering From the MAC Filter page type the MAC address for your computer into the Add Trusted Client MAC Address box and click ...

Page 33: ...33 Status Wi Fi Status provides you with information about your wireless network ...

Page 34: ...ly in use Network Name SSID for your MiFi Device Number of clients currently connected Maximum number of clients allowed to connect to your MiFi Device You can select the maximum number of connections in the Clients Allowed box Channel being used Current wireless mode Security type and encryption for the current profile Network Key link Click to retrieve the network key ...

Page 35: ...he Wi Fi Status page shows the clients that are currently connected to your MiFi Device This is another way you can find the MAC address for a particular device Wi Fi Log Click the Wi Fi Log button to view a listing of Wi Fi events most recent first ...

Page 36: ...pport The WWAN Menu has two components Diagnostics use to view the status of your connection to the network view information about your MiFi Device or view an event log about your connections to the network Status use to view information about your internet connection to view traffic counters or to view an Internet connection log ...

Page 37: ...37 Diagnostics Click Diagnostics in the WWAN menu to access status information about your Internet connection and MiFi Device ...

Page 38: ...n status Connected connected and transmitting data Dormant connected but not transmitting data Disconnected not connected to the network Not Activated device is not activated You will need to run Setup Wizard on the Home page to activate your MiFi Device See Home Page Sections page 22 Type of network technology you are connected to Roaming status ...

Page 39: ... identify your MiFi Device MDN public ID for your specific wireless service MSID internal ID your network uses to identify your account NAI address of your MiFi Device on the network PRL Version use to verify that your PRL preferred roaming list is the most current IMPORTANT Do not click Reset Modem unless you have received an MSL number from technical support Reset Modem clears your network accou...

Page 40: ...40 WWAN Event Log The WWAN Event Log section lists network connection events and times when they occurred Technical support uses the log as a troubleshooting tool ...

Page 41: ...41 WWAN Status The WWAN Status page displays information about your internet connection ...

Page 42: ...ollowing information Status of the connection Whether or not your MiFi Device is roaming Number of bytes received and transmitted Duration of the current connection Your MiFi Device s IP address and subnet mask Gateway IP address DNS server IP address Click Disconnect to leave the network or Connect to rejoin the network ...

Page 43: ... connection was made Total duration of connection Total data bytes received and transmitted plus the total for both directions This section displays both a cumulative lifetime count and a count for the current session which can be reset Click Reset Counter to set all counts back to zero ...

Page 44: ...ction Log to display a log of outgoing traffic showing these details Date Time Client IP Address IP address of sender Destination IP address of recipient Port computer port through which data was sent Type connection protocol used ...

Page 45: ...h applications can access the Internet and through which port s Port Forwarding use to specify which applications can access your computer through the Internet and through which port s You might use this if you have an FTP server on your system or play certain online games Power Management use to customize your MiFi Device s power saving settings TCP IP use to view or change the IP address and sub...

Page 46: ...46 Advanced Settings Click Advanced Options in the Advanced menu to configure your MiFi Device or to enable the system log ...

Page 47: ...ut you will have to re enable it if you lose your automatic connection Select the SSID broadcast enable check box to enable SSID broadcasting or clear the check box to disable SSID broadcasting and then click Apply 3G Modem Enabling auto connect allows your MiFi Device to connect to your network automatically when it is turned on Select the Auto connect enable check box to enable auto connection o...

Page 48: ...tem Select the VPN Passthrough enable check box to enable VPN passthrough or clear the check box to disable VPN passthrough and then click Apply System The System section allows you to select your preferred language date format and time format and to turn on the system log NOTE You can view the system log from the System Status page see page 55 In the Language list click the language you wish to u...

Page 49: ...s divided into two sections and allows you to back up and restore your MiFi Device configuration settings Config File Download Back up your MiFi Device setting file to your computer Click Download File Click Save to place the file config xml savefile on your computer You may rename the file If the file opens in your browser instead of downloading use your browser s File menu to save the file to yo...

Page 50: ...omputer Click the file to highlight it and then click Open Click Upload File Click OK when the Upload completed message appears IMPORTANT If your Wi Fi settings have changed since you created the backup file you may lose your connection after restoring from the backup file You will need to reconnect using your new changed settings ...

Page 51: ...andwidth by preventing non business applications from accessing the Internet It can also be used to specifically allow certain applications such as games and video conferencing software to use certain ports to access their online components The Port Filtering page allows you to enable port filtering allow selected applications to access the Internet and set up custom applications for access to the...

Page 52: ...ns that do not use the standard ports or that are not listed under Allowed Applications use Custom Applications Port Filtering for Custom Applications To set up port filtering for a custom application you will need to know the port numbers up to five ports or port ranges and the protocol TCP UDP or both the application uses for its outgoing traffic From the Port Filtering page select the Enable Po...

Page 53: ...s Single port enter the port number in both fields Port range enter the beginning port number in the left field and the ending port number in the right field For each port number or range select the protocol TCP UDP or both used by that port or port range Click Hide Click Apply ...

Page 54: ...tion to which you want to forward The Port Forwarding page allows you to enter the local static IP address for each application that you want to receive traffic from the Internet From the Port Forwarding page select the check box for the application you want to enable Type the local static IP address of the device hosting the application into the IP Address on WLAN box Click Apply when you have fi...

Page 55: ...dle before it shuts down From the Power Management page select the Disable LEDs check box to disable or clear the check box to enable your MiFi Device s LEDs NOTE The Disable LEDs option turns off all LEDs except for critical errors and low battery In the Battery Power section click the time that elapses before your MiFi Device will shut down 2 to 60 minutes or click Never to disable this feature ...

Page 56: ...owing information about your MiFi Device Local IP address Subnet mask MAC address of your MiFi Device DHCP address range used by your MiFi Device s DHCP server The IP address and subnet mask can be changed by entering new numbers and clicking Apply If you have devices on your network with local static IP addresses those addresses should not be within the DHCP range ...

Page 57: ... the system log and to restart your MiFi Device or restore it to factory defaults From the Advanced menu click System Status to display the following information about your MiFi Device Manufacturer Model Serial number AP access point version Router version Modem version System log if enabled ...

Page 58: ...tart to re initialize your MiFi Device same as turning it off and on again or Click Reset to Factory Defaults to reset your MiFi Device Wi Fi settings to the original factory default settings IMPORTANT After executing either step you may lose your connection and have to reconnect and after clicking Reset to Factory Defaults you will need to rerun the startup wizard to reset your security ...

Page 59: ...4 Troubleshooting Overview Common Problems and Solutions Use the Master Reset Button Technical Support ...

Page 60: ...u are using the MiFi Device in Wi Fi Mode power it off and then on again When properly installed the MiFi 2200 Device is a highly reliable product Most problems are caused by one of these issues System resources required by the MiFi 2200 Device are being used by other devices Rebooting your computer will often clear this up Network coverage is not available either because you are outside the cover...

Page 61: ...r button is pressed Ensure the battery is properly seated in the device Ensure the battery is fully charged Plug in the wall charger for at least 2 5 hours My MiFi Device powered off once I plugged it into the wall charger This can occur if power settings are activated after it is plugged in Press the power button to turn it back on My MiFi Device just powered off without my pressing the power but...

Page 62: ... the left side of the Wireless Network Connection screen If that does not work you can try the following 1 Open Network Connections 2 Right click Wireless Network Connection and select Properties 3 Click the Wireless Networks tab 4 Delete any unused wireless connections from the Preferred Networks list and click OK 5 Restart your computer Mac Try rebooting your computer How do I disconnect from th...

Page 63: ...d choose Advanced Config File Click Download File See Config File page 47 How do I turn off MiFi Device Press and hold the Power button for 5 seconds until the LEDs turn off What is the default administrative login password admin I am having trouble connecting to my office VPN Login to MiFi Device Settings and choose Advanced Settings Select the VPN Passthrough enable checkbox and click Apply See ...

Page 64: ... device You will need a paperclip or similar object to push the button Make sure the MiFi Device is powered on Locate the Master Reset button on the back of the device Insert a paperclip into the hold and hold the button down for 5 seconds until the Power LED goes off Your list of wireless networks will now show the original default network when you first configured your device Connect to MiFi Dev...

Page 65: ...65 Technical Support For additional information and technical support for the MiFi 2200 Device visit the Virgin Mobile USA website at http www virginmobileusa com ...

Page 66: ...5 Technical Information Product Specifications Regulatory Notices Safety Hazards Limited Warranty and Liability ...

Page 67: ...er USB cable 1150 mAh 2 5 hrs when not in use 7 8 hrs when not in use LED Two Power and 3G indicators Chip Set QUALCOMM QSC6085 Interface Type Type A USB Port for computer microUSB for device cable included CDMA Technology Bands Technology CDMA Rev A Rev 0 1XRTT Band Designation 800 1900 MHz Transmit Band 824 7 848 31 MHz 1851 25 1908 75 MHz Receive Band 1851 25 1908 75 MHz 1931 25 1988 75 MHz Env...

Page 68: ...television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the d...

Page 69: ...nsmitter unless specifically authorized by Novatel Wireless Technologies MODIFICATIONS The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless may void your authority to operate the equipment RF Exposure FCC Equipment Authorization ID PKRNVWMiFi2200 This device is only authorized for use in Mobile applications ...

Page 70: ...using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical or life support equipment Do not operate your MiFi 2200 Device in any area where medical equipment life support equipment or near any equipment that may be ...

Page 71: ...r expose to water or other liquids or expose to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow metallic or co...

Page 72: ...ent abuse misuse or negligent use of the Products or use in other than a normal and customary manner environmental conditions not conforming to Novatel Wireless specification of failure to follow prescribed installation operating and maintenance procedures II defects errors or nonconformity s in the Product due to modifications alterations additions or changes not made in accordance with Novatel W...

Page 73: ...6 Glossary Glossary ...

Page 74: ...88 Mbps but operators might switch to LTE instead 802 11 b g n A set of WLAN communication standards in the 2 4 3 6 and 5 GHz frequency bands Access Point A device that allows wireless communication devices to connect to a wireless network using a standard such as Wi Fi APN Access Point Name The APN is an alphanumeric string that identifies the particular network service that is being accessed The...

Page 75: ...elephony system widely used in Europe and other parts of the world GSM was first launched in 1991 and is the most widely used of the three digital wireless telephony technologies TDMA GSM and CDMA GSM uses a variation of TDMA GPS Global Positioning System A radio based navigation system that allows users to determine their location The device uses satellite data to calculate its position Commonly ...

Page 76: ... Evolution A set of enhancements to UMTS moving toward 4G that will provide high throughput low latency plug and play and seamless connection to existing networks such as GSM cdmaOne etc MAC Address Media Access Control A number that uniquely identifies each network hardware device MAC addresses are 12 digit hexadecimal numbers MEID Mobile Equipment IDentifier A globally unique number for a physic...

Page 77: ...Point Protocol A method of connecting a computer to the Internet PPTP Point to Point Tunneling Protocol A method for implementing virtual private networks that does not provide confidentiality or encryption but relies on the tunneling process for security PRL Preferred Roaming List A list that your wireless phone or device uses to determine which networks to connect with when you are roaming Netwo...

Page 78: ... a software application or hardware device that a user sees and interacts with UMTS Universal Mobile Telecommunications Service A third generation broadband packet based transmission of text digitized voice video and multimedia at data rates up to 2 Mbps UMTS offers a consistent set of services to mobile users all over the world UMTS is based on the GSM standard Until UMTS is fully implemented use...

Page 79: ...and released in 1997 by the IEEE Wi Fi Client A wireless device that connects to the Internet via Wi Fi WLAN Wireless Local Area Network A typically low power network that transmits a wireless signal over a span of a few hundred feet and usually only to stationary devices WPA WPA2 Wi Fi Protected Access A security protocol for wireless 802 11 networks from the Wi Fi Alliance WWAN Wireless Wide Are...

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