Novatel Merlin C201 User Manual Download Page 59

Page: 59 / 92

Section 4

Troubleshooting Tips

S e c t io n 4

Troubleshooting Tips

In This Section

䊳

PCS Connection Card Frequently Asked Questions

䊳

Troubleshooting Error Messages

his section will provide you with help in diagnosing and
solving problems that you may experience while using the

PCS Connection Card.

A list of frequently asked questions, as well as a detailed report of the various
error messages, have been provided to assist you with determining the
possible cause of the problem or error, and finding a viable solution.

If you require additional help, please visit our Web site at

www.sprintpcs.com

, or contact PCS Customer Service Solutions at

1-888-211-4PCS (4727).

Summary of Contents for Merlin C201

Page 1: ...User s Guide PCS Connection CardTM by Novatel Wireless MerlinTM C201...

Page 2: ......

Page 3: ...Manager 19 Connecting to the Network 19 Controlling Compression 20 Disconnecting From the Network 21 Quitting the Wireless Connection Manager Application 21 Showing and Hiding the Wireless Connection...

Page 4: ...52 Using Email 52 Accessing Email Messages 52 Composing Email Messages 52 PCS Business ConnectionSM Personal Edition 53 PCS Vision FAQs 54 4 Troubleshooting Tips 55 PCS Connection Card FAQs 56 Troubl...

Page 5: ...reless Connection Manager Software throughsimple easy to followinstructions Ifyouhavealreadyreviewedthe GettingStartedGuide whichwaspackagedwithyourPCSConnectionCard then you re ready to explore the a...

Page 6: ...2...

Page 7: ...software if you read each section However if you d like to get right to a specific feature simply go to that section Followtheinstructionsinthatsectionandyou llbereadytouseyourcardin no time If you re...

Page 8: ...4...

Page 9: ...m Requirements Care and Maintenance of Your PCS Connection Card Installing the Wireless Connection Manager Software Inserting and Removing Your PCS Connection Card Activating Your PCS Connection Card...

Page 10: ...any difficulties you may encounter PCS Connection Card Components All PCS Connection Card packages include the following components PCS Connection Card Storage case for your card Getting Started Guide...

Page 11: ...d slot PCMCIA Care and Maintenance As with any electronic device the PCS Connection Card should be handled with care Follow these guidelines when using or storing your card Avoid storing the card in p...

Page 12: ...r Internet applications If you require help at any time during the installation process please contact PCS Customer Service Solutions at 1 888 211 4PCS 4727 Windows 98 SE ME 2000 and XP Installation P...

Page 13: ...continue The License Agreement window will appear see Figure 2 Figure 2 License Agreement window 4 Read the agreement and select I read and agree to the above terms if you are satisfied with the agre...

Page 14: ...e Figure 4 allowing you to specify whether you want an icon for the Wireless Connection Manager placed on your desktop Figure 4 Desktop Icon message 7 Click Yes to create a desktop icon for the Wirele...

Page 15: ...into your computer s PC card slot see Inserting and Removing Your PCS Connection Card on page 12 for more information Windows will detect the new hardware and will install the necessary drivers The Fo...

Page 16: ...but youshouldbeable to insert or remove it easily from your computer s PC card slot A portion the black section of the card will remain outside the computer sPCcardslot Thissectioncontainsthecard san...

Page 17: ...tartJ J J JProgramsJ J J JNovatel WirelessJ J J JWirelessConnection Manager If your card was not previously activated once the Wireless Connection Manager application opens the Sprint Activation Wizar...

Page 18: ...network account If you will be using your PCS Connection Card primarily for business purposes call 1 877 789 3969 If your card is intended primarily for personal use call 1 888 715 4588 You should ha...

Page 19: ...d s ESN in the top field see Figure 10 Figure 10 PCS Connection Card Activation window 3 4 Carefully repeat the Electronic Serial Number to the Service Representative You will then be given an activat...

Page 20: ...ng will appear requesting that you verify that the phone numbers entered are correct You have now successfully completed the activation process Your phone number and lock code will be displayed at the...

Page 21: ...RAS Option PCS Connection Card Configuration Window PCS Connection Card Configuration Settings PCS Connection Card Properties Window Detailed Status Reports Window About Wireless Connection Manager Wi...

Page 22: ...ard has sent during the current network session Total Bytes Received This field indicates the amount of data bytes the card has received during the current network session Connect or Disconnect Button...

Page 23: ...necessary information to identify your card and access your network account Figure 14 Wireless Connection Manager main window Sprint URL Clickinghttp www sprintpcs comwilltakeyoudirectlyto the PCS Web...

Page 24: ...e your wireless experience data has been compressed You may turn off compression by selecting Compression fromthe File menu see Figure 15 Figure 15 Compression Option window When data is being compres...

Page 25: ...on Manager main window Quitting the Wireless Connection Manager Application To quit the Wireless Connection Manager application click the located in the top right corner of the main window or select E...

Page 26: ...ws select Always on Top from the Window menu see Figure 19 Figure 19 Always on Top command Once this menu itemis selected indicated by a check mark next to the item the Wireless Connection Manager win...

Page 27: ...When Minimized from the Window menu see Figure 20 Figure 20 Hide When Minimized command To re open the Wireless Connection Manager window double click the systemtrayicon locatedin the bottom right cor...

Page 28: ...last date the byte totals were cleared is also displayed in the General tab For further information on the Detailed Status Report window see Detailed Status Report Window on page 45 Figure 21 Wireles...

Page 29: ...oumay clear the Total Bytes fields by using the Clear Bytes command located under the Tools menu on the main window see Figure 23 Figure 23 Clear Bytes command ThedateyoulastclearedtheTotalBytesfields...

Page 30: ...nlock your card you may again access the network To lock your card 1 Click the Lock button located in the bottom right corner of the Wireless Connection Manager main window The Confirmation window wil...

Page 31: ...ion Manager main window The Enter Lock Key window will be displayed see Figure 26 Figure 26 Enter Lock Key window 2 Enter your lock code into the Enter Code text field and click OK The default lock co...

Page 32: ...lashing The card is in the process of connecting to the network The card is connected to the network but in a dormant state flashing The card is disconnecting fromthe network The card is not connected...

Page 33: ...e received a new text message To view a text message click the Message button The Web Messaging window will open see Figure 28 Figure 28 Web Messaging window Double click on the new message to view it...

Page 34: ...to which you wish to send the message the Callback number the Callback number is a 7 or 10 digit phone number at which you can be reached and the message which can be up to 160 characters long includi...

Page 35: ...S Option Your PCS Connection Card may be used to facilitate an optimized RAS remote access server connection to your corporate office or other services that require a phone number for access Installin...

Page 36: ...ons on installing the PCS Software modemon your computer s COMport Figure 30 PCS Software Modem Install Help Note If installing with Windows 98SE note the COM port number displayed in bold in the Help...

Page 37: ...r Windows 2000 and XP select the Modem tab and click Add see Figure 32 Proceed to step 6 page 34 Figure 32 Phone and Modem Options Windows 2000 XP 4 For Windows 98SE clickAdd under the General tab see...

Page 38: ...type of modemdo you want to install and click Next see Figure 34 Figure 34 Install New Modem Windows 98SE 6 TheAdd RemoveHardware Wizardwill launch Select Don t detect my modem I willselect it fromal...

Page 39: ...appears in the Models text window see Figure 36 Figure 36 Add Remove Hardward Wizard 8 Highlight the COMport listed on the modeminstall help window see Figure 30 and click next see Figure 37 Figure 37...

Page 40: ...Click Yes to disregard the notice and continue with the installation see Figure 38 Figure 38 Digital Signature Not Found 10 Click Finish to complete the installation see Figure 39 The PCS Software Mo...

Page 41: ...ew Connection 2 Choose Dial Up Networking Connection and click Next The New Conection Wizard will appear see Figure 40 Figure 40 New Connection Wizard 1 3 Enter the following information in the first...

Page 42: ...4 Enter the name you would like to assign to the new dial up connection and click Next to continue see Figure 41 Figure 41 New Connection Wizard 2 5 Click Finish to store the new dial up connection se...

Page 43: ...o edit fromthe Select connection list Figure 43 Edit Connection 3 EdittheentriesinthePhone Number Login Password and or Domain fieldsandclickOK tosavethechanges orCancel todiscard Deleting a Dial up C...

Page 44: ...selected the card will automatically search for any available network service based on roaming agreements PCS Ifthisvalueisselected thecardwillonlyattemptto connect with the Sprint Nationwide PCS Netw...

Page 45: ...Time ThisfielddisplaysthetimeasindicatedbytheCDMAbase station Ifyouhavechangedlocation thetimedisplayed inthisfieldmaybedifferentfromthetimedisplayedinthe Current System Time field Show Connection Pr...

Page 46: ...ure 47 PCS Connection Card Configuration window The Automatic option directs the card to automatically search for any accessible network if you travel outside the PCS Service Area If the Automatic opt...

Page 47: ...Set Lock Code The Change Lock Code window will appear see Figure 48 Figure 48 Change Lock Code window 3 Enter the current lock code into the Old Code text field 4 Enter the new lock code into the New...

Page 48: ...ith your card The following fields are displayed in the PCS Connection Card Properties window User Name This field displays your PCS User name Phone Number This field displays your card s phone number...

Page 49: ...urer This field displays the name of the manufacturing company of the card Current Status Bar This status bar displays the card s current network connection status Total Bytes Transferred This field d...

Page 50: ...onnection Figure 51 Detailed Status Report window History AboutWirelessConnectionManagerWindow ToaccesstheAboutWirelessConnectionManagerwindow seeFigure52 select About Wireless Connection Manager from...

Page 51: ...check for softwareupdates selectStartJ J J JWireless Connection Manager Update see Figure 53 Figure 53 Wireless Connection Manager Update The Wireless Connection Manager Update Wizard will display se...

Page 52: ...48...

Page 53: ...brings you clarity you can see and hear with enhanced always on multimedia services like email Internet browsing and PCSBusinessConnectionSM thatareeasytolearnanduse Thisrich colorful graphic experie...

Page 54: ...s and as an online virtual identity A User name is typically based on the customer s name and a number followed by sprintpcs com For example the third John Smith to sign up for PCS Vision Services mig...

Page 55: ...ou choose To select the information you want sent to your card 1 Fromyour computer log on to the Internet 2 Go to the site from which you want to receive information A few of the sites you can visit a...

Page 56: ...e a first time user prompts will help you set up your email account by establishing a User name and password 3 To view your messages select Inbox 4 Select the message you wish to read 5 Once you ve re...

Page 57: ...using a PC browser or Pocket Internet Explorer To use PCS Business Connection Personal Edition visit businessconnection sprintpcs com and download the PCS Business Connection Personal Edition softwar...

Page 58: ...our screen will also display the icon Connecting takes about 10 12 seconds When is my data connection active Your connection is active when data is being transferred Outgoing calls are allowed but inc...

Page 59: ...g problems that you may experience while using the PCS Connection Card Alistoffrequentlyaskedquestions aswellasadetailedreportof thevarious error messages have been provided to assist you with determi...

Page 60: ...ut WirelessConnection Manager window How do I find out what version of firmware my PCS Connection Card is using Open the main window and select Properties fromthe File menu The card s Firmware Version...

Page 61: ...e launchtheWirelessConnectionManagerapplication If the card is not detected reinstall the software No service Ifthismessageisdisplayed thereisnoserviceavailableat this time The network may be busy or...

Page 62: ...nied because User name and or password is invalidonthedomain Contact PCS Customer Service Solutions at 1 888 211 4PCS 4727 The card has been removed This message indicates the card was removed while t...

Page 63: ...cifications 59 Section 5 Product Specifications In This Section Technical Specifications Environmental Specifications his section outlines the technical and environmental specifications for your new P...

Page 64: ...X FCC Parts 15 and 24 Voltage 5 0 Vdc from PCMCIA Slot Current 850 mA Transmitter Power 200 mW Class II full duplex Transmit 1850 to 1910 MHz Receive 1930 to 1990 MHz Frequency Error 150 Hz Operating...

Page 65: ...afety and Regulations In This Section Important Notice Safety and Hazards Regulatory Notices his section outlines important safety guidelines and regulations regarding the use of your PCS Connection C...

Page 66: ...r failure of the PCS Connection Card to transmit or receive such data Safety and Hazards Do not operate the PCS Connection Card in areas where blasting is in progress where explosive atmospheres may b...

Page 67: ...tested and found to comply with the limits pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in an appropriate installation T...

Page 68: ...rites dans la norme sur le materiel brouilleur Appareils Numberiques NMB 003 deictee par le ministre de Communications If you have purchased this product under a United States Government contract it s...

Page 69: ...n 65 Section 7 Terms and Conditions Warranty Information In This Section Terms and Conditions of Services Manufacturer s Warranty his section contains the Terms and Conditions of service and the manuf...

Page 70: ...these Terms and Conditions of Service Terms and the Service Plan that we agree to provide you Your Service Plan is described in our marketing materials and includes the rates and features we set for...

Page 71: ...ion and Changing PCS Service Plans For purposes of the Agreement use includes keeping the right to access the Sprint Nationwide PCS Network by not terminating Services You may not modify theAgreement...

Page 72: ...oumay notresell orlease Servicesor equipmenttoanyone Servicesareavailable within the operating range of the Sprint Nationwide PCS Network Coverage and quality of Services may be affected by conditions...

Page 73: ...unt review and management charges optional features youselect atanextra cost and taxes andotherregulatory related charges Charges for most Services are incurred in one minute increments with partial m...

Page 74: ...e sent data and for unsuccessful attempts to reach Web sites and use other applications and services including those resulting fromdropped network connections Your invoicewillnotseparatelyidentifythen...

Page 75: ...cycle those minutes fromthe prior invoicing cycle will be charged at the rate per minute for usage over included minutes provided in the Service Plan in effect at the time the usage was incurred Addi...

Page 76: ...action to receive payment beyond invoicing you for charges for Services or equipment you must pay our costs and expenses of collection including attorneys fees and expenses thefees ofanycollectionagen...

Page 77: ...fee 4 we may not terminate Services without cause before the endof the termand 5 if we terminate Services for cause before the end of the term you may be required to pay a termination fee No terminat...

Page 78: ...e may change this minimumamount atany timeuponnoticetoyou Youmaypay any past due balance and the minimumamount by any method authorized bySprint ContactPCSCustomerServiceSolutionsforinformationabout a...

Page 79: ...Postal Service cannot deliver the money to you and returnsit tous wewillholditfor youforoneyear fromthedateofreturn and during that period we may charge a servicing fee against the deposit balance Any...

Page 80: ...and Voice Portal Services or at www sprintpcs com Sprint is not a publisher of third party content that can be accessed through PCS Wireless Web Services or Voice Portal Services Sprint is not respon...

Page 81: ...vied by federal state or local authorities orforeigngovernmentonServices Wealsoassesschargesassociatedwith regulatory mandates and obligations such as Universal Service and Enhanced 911service If youc...

Page 82: ...notify us within 24 hours of the disconnection to request credit Phones and Other Equipment Phones and other equipment may be purchased and returned as provided in the purchase documents We are not t...

Page 83: ...t maynot functioneffectively or at all whenattempting 911 calls due to the equipment or software of the answering agency Therefore a TTY device should not be relied on for 911 calls Pay Per Call Servi...

Page 84: ...d by Sprint Nationwide PCS Network g any late or failed message delivery h any interruption or failure of 911 or E911 emergency services or identificationoftheNumber addressornameassociatedwithanypers...

Page 85: ...NY KIND BETWEEN THE CUSTOMER AND THE COMPANY AND OR ANY OF ITS EMPLOYEES AGENTS AFFILIATES OR OTHER REPRESENTATIVES WHETHER SOUNDING IN CONTRACT STATUTE OR TORT INCLUDING FRAUD MISREPRESENTATION FRAUD...

Page 86: ...3 days after deposit in the U S mail postage prepaid and properlyaddressed UnlessrequiredbythisAgreementorApplicableLaws 1 you may notify us by calling PCS Customer Service Solutions and 2 we may not...

Page 87: ...making or receiving calls outside your Home Service Area but on the Sprint Nationwide PCS Network you may be charged for Services at a travel rate for both outgoing and incoming traveling calls Long...

Page 88: ...asedbyyouandis within the Warranty Period After the Warranty Period you are responsible for paying all parts labor and shipping charges This limited warranty does not cover and is void with respect to...

Page 89: ...cation instruction installation setupadjustmentsor signal reception problems VENDOR SPECIFICALLY DISCLAIMS LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL OR CONSEQUENTIAL DAMAGES...

Page 90: ...ll rights reserved No reproduction in whole or in part allowed without prior written approval Sprint the diamond logo and all other trademarks listed herein are registered trade marks of Sprint Commun...

Page 91: ...aintenance 7 Components 6 Configuration Settings 41 Configuration Window 40 Inserting and Removing 12 Locking 26 Properties Window 44 Unlocking 27 PCS Software Modem Installing 31 36 PCS Vision 49 Pro...

Page 92: ...88 Index Main Window 18 Quitting the Application 21 Wireless Connection Manager Software Installing 8 License Agreement 9 Updating 47 Wireless Connection Manager Window Always Visible 22 Hiding 23...

Search results

Summary of Contents for Merlin C201

Reviews:

Related manuals for Merlin C201

Brands by name

Popular brands

Novatel Merlin C201, User Manual

Search results

Summary of Contents for Merlin C201

Reviews:

Related manuals for Merlin C201

Brands by name

Popular brands