Novatel Merlin C201, User Manual

Page: 60 / 92

Section 4
56 Troubleshooting Tips
PCS Connection Card FAQs
How can I check the quality of my connection?
The signal strength status bar, located on the Wireless Connection
Manager main window, indicates the quality of the card’s signal. If two or
more bars are shaded green, the card’s signal strength is adequate. If less
than two bars are shaded green, the signal strength is poor, and it will be
difficult to establish and maintain a network connection.
How do I find out what version of the Wireless Connection
Manager Software I'm using?
Open the main window, and select
About Wireless Connection
Manager
from the
Help
menu. The software version, release date, and
copyright information will be displayed in the About Wireless Connection
Manager window.
How do I find out what version of firmware my
PCS Connection Card is using?
Open the main window, and select
Properties
from the
File
menu.
The card's Firmware Version and Hardware ID will be displayed in the
File Properties window.
I have forgotten my User name and Password. What do I do?
Call PCS Customer Service Solutions at 1-888-211-4PCS (4727).
How can I tell if I have PCS Service?
Both the Wireless Connection Manager and your PCS Connection Card
indicate whether you have service. The Wireless Connection Manager
Software indicates the card’s connection status in the current status bar,
located on the main window. The card’s LED (light emitting diode)
indicator will flash red if there is no service available.
The Wireless Connection Manager won’t recognize my
User name or Password. What do I do?
Call PCS Customer Service Solutions at 1-888-211-4PCS (4727).