Novatel 4G LTE User Manual Download Page 79

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Self-Serve Support

The Self-Serve Support section has the following options:

•

My Verizon Wireless

— Click on

Attend a Wireless Workshop

to attend a free Wireless

Workshop online or in a store to learn everything you need to know about your Jetpack.
(You can also open your browser and type

https://vzwworkshops.verizonwireless.com/

vzwworkshops/

•

Community Forums

— Click on

Community Forums

to follow, share and participate in the

Broadband & Netbook Community. In addition, you can search Broadband & Netbook
Community discussions for specific topics. (You can also open your browser and type

https://

community.verizonwireless.com/community/broadband

•

Device Support Page

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Device Support Page

to join and discuss the latest news

in Verizon Wireless products, services, and more. (You can also open your browser and type

https://community.verizonwireless.com/welcome

•

User Guide

— Click on

User Guide

to access an online version of the Jetpack User Guide. (You

can also open your browser and type

http://my.jetpack/Customer Care

Contact Verizon Customer Service by calling

800-922-0204

or by visiting

www.verizonwireless.com/

support

Summary of Contents for 4G LTE

Page 1: ...UserGuide MiFi 5510L 90026642 R1 ...

Page 2: ... otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks use...

Page 3: ... On and Off 16 Power On 16 Power Off 16 Connecting to Your Jetpack 17 Using Your Jetpack After Setup is Complete 18 Using the Jetpack User Interface 21 Jetpack Settings 22 Managing Your Jetpack 23 On the Jetpack Device 23 On the Jetpack Web Interface 24 Sign In 25 Sign In 26 Menu Panel 26 My Jetpack Home 27 On the Jetpack Device 27 On the Jetpack Web Interface 28 Manage My Jetpack 29 My Account To...

Page 4: ...e 64 On the Jetpack Web Interface 65 Internet Status 65 Jetpack Info 67 Diagnostics 68 Logs 72 Jetpack Support 74 Troubleshooting 76 Overview 77 Common Problems and Solutions 78 Technical Support 80 Technical Support 80 Product Specifications and Regulatory Information 81 Product Specifications 82 General 82 Technology Bands 82 Environmental 82 Regulatory Statements 83 Wireless Communications 85 L...

Page 5: ...Overview Components Power Management Caring for Your Device Getting Started 1 ...

Page 6: ...tem Requirements Compatible with all major operating systems Works with the latest versions of browsers including Android Chrome Firefox Internet Explorer Safari and Mobile Safari To use Wi Fi mode your computer needs Wi Fi capability and Internet browser software If your computer does not have Wi Fi capability you can use Ethernet over USB tethering Your Jetpack must have proper data service to f...

Page 7: ...th Wi Fi Power Button Powers the Jetpack on and off Red Lighting Effect Illuminates when display is on and when Jetpack is charging SIM Card Slot The SIM card is installed here Battery Compartment The battery contacts connect here Master Reset Button Insert a paperclip in the small hole to reset the Jetpack to factory settings See How do I reset the Jetpack back to factory settings on page 78 Batt...

Page 8: ...attery indicates more battery life Activity Indicator If this icon is displayed data is being transferred between your Jetpack and connected device s Next to Network Name Extended Network If this icon is displayed your Jetpack is connected over an extended network Roaming If this icon is displayed your Jetpack is roaming Carousel Connected Devices Scroll and select the icon to display the number a...

Page 9: ...and select the icon to display the mobile number model number IMEI URL and Admin Password for your Jetpack Home Scroll and select the icon to return to the Jetpack Home page and to access menu options Data Usage Scroll and select the icon to view the amount of data used in the current billing period Wi Fi Name Password Scroll and select the icon to display the Wi Fi name password and URL ...

Page 10: ...n the battery is fully charged the battery icon is solid USB wall charger You can use the Jetpack when the battery is installed and the charger is plugged into a wall socket Please ensure the wall socket is located near the equipment and is easily accessible The MiFi battery charges while it is plugged into the charger Before using the Jetpack read the battery safety information in the Safety Haza...

Page 11: ...on Novatel Wireless recommends the following guidelines Protect the Jetpack from liquids dust and excessive temperatures Do not apply adhesive labels to the Jetpack they might cause the Jetpack to potentially overheat and they might alter the performance of the antenna Store the Jetpack in a safe place when not in use ...

Page 12: ...Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete Using Your Jetpack 2 ...

Page 13: ...Mbps Wi Fi 802 11b g n 802 11b uses the 2 4 GHz frequency with a bandwidth of 11 Mbps 802 11g uses the 2 4 GHz frequency with a bandwidth of 54 Mbps 802 11n uses the 2 4 GHz frequency with a bandwidth of 150 Mbps Speeds shown are those published by Verizon Wireless Inc and are theoretical in nature Actual throughput speed and coverage may vary Speed claims not applicable when roaming Mobile Broadb...

Page 14: ...em requirements See System Requirements on page 3 Install the 4G LTE SIM card See Install the 4G LTE SIM Card on page 11 Insert and charge the battery See Insert and Charge the Battery on page 13 Turn on the Jetpack See on page 15 Connect the Jetpack to your computer using Wi Fi See Connecting to Your Jetpack on page 17 ...

Page 15: ...the Jetpack If necessary remove the SIM card from the outer card being careful not to touch the gold colored contacts Lift the SIM card removal hinge and move out of the way Hold the card with the Verizon logo facing up and gold colored contact points facing down Insert the SIM card into the slot and replace the SIM card removal hinge securing it in place The 4G SIM card MUST remain in the SIM car...

Page 16: ...by inserting your fingernail into the battery removal divot and lifting the battery out of the battery compartment Lift the SIM card removal hinge and move out of the way Place your forefinger on the SIM Card and carefully slide the SIM Card backwards to remove Replace the SIM card removal hinge and snap into place NOTE Should your 4G SIM card be lost or damaged contact your network operator ...

Page 17: ...ow these steps Press your finger against the battery removal tab then lift and remove the cover Align the gold colored contacts on the battery with the gold colored contacts on the Jetpack and gently slide the battery into place Replace the cover by setting it on the Jetpack where the notches align then press on the cover until it clicks into place and is flat across the entire bottom surface ...

Page 18: ... failure to use approved batteries and chargers may increase the risk that your Jetpack will overheat catch fire or explode resulting in serious bodily injury death or property damage Battery Removal To remove or replace the battery follow these steps Press your finger against the battery door removal tab then lift and remove the battery cover Set the cover aside Insert your finger into the batter...

Page 19: ...atteries to temperatures below 20 C 4 F or above 60 C 140 F Never leave the Jetpack in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this Jetpack Some batteries perform best after several full charge discharge cycles It is normal for batteries to gradually wear down and require longer charging times If you notice a change in your battery l...

Page 20: ...splay lights up After the initial startup screens display select Menu to access the menu Power Off Press and hold the Power Button until the display shows MiFi Powering Off The Jetpack will continue its shutdown procedures for several seconds and then automatically turn off the display ...

Page 21: ... on the computer or Wi Fi enabled device that you want to connect to your Jetpack and find the Wi Fi name SSID Tip The steps to connect to a Wi Fi network vary depending on your operating system and whether you use the native application or third party software Generally you click an icon in the Windows notification area where you can select View Available Wireless Networks or click the Airport ic...

Page 22: ...k SSID and Wi Fi password on the Jetpack screen Select Menu and open the Wi Fi Name Password option Select Open to display the Wi Fi Name Password The Jetpack comes from the factory with security enabled You can change the security settings using the Jetpack Web User Interface To change your Jetpack security settings Open the web browser of a device connected to the Jetpack and enter http my jetpa...

Page 23: ...r Wi Fi Name Password from My Jetpack Home select Manage My Jetpack Customize my Wi Fi Settings Enter the new Wi Fi Name in the Wi Fi name field and the new Wi Fi Password in the Wi Fi password field Click Save Changes ...

Page 24: ...lect Manage My Jetpack Change my Jetpack Admin Password Enter your current Admin Password in the Enter current password field Enter your new password in the Enter new password field and re enter to confirm in the Confirm new password field Click Save Changes ...

Page 25: ...ssages number of connected devices and battery strength To view your current data usage Press the left navigation button to highlight View Usage Press the select button Current data usage in GB and billing cycle schedule displays on the Jetpack screen Press the left navigation button to refresh and press the select button to close and return to the Home screen To access the icon based menu options...

Page 26: ...Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Messages About Jetpack Jetpack Settings 3 ...

Page 27: ... network signal strength data activity messages connected devices and battery life Press the left navigation button to highlight View Usage then press the select button to display the Data Usage screen with your current data usage and billing cycle schedule Press the select button to close the Data Usage screen and return to the Home screen Press the select button to display the Menu icons Use the...

Page 28: ...Open your connected device s web browser and type http my jetpack or http 192 168 1 1 into the address bar Press Enter The Jetpack Home page opens See Sign In on page 25 Click Sign In in the upper right corner of the window and type your Jetpack Admin password in the Admin password field and click Sign In to display the Jetpack Home page See My Jetpack Home on page 27 You are now able to customize...

Page 29: ...25 Sign In The Sign In page is the first page you see after connecting and prior to signing in You can access more information after you sign in ...

Page 30: ...lay the Admin Password in the Sign In field at the top right corner of the window Click Sign In If you forget your Admin Password click I Forgot the Admin Password and a reminder will appear telling you where to find your password Click OK Menu Panel The Menu Panel is the primary navigation for MiFi Settings You can access each feature under the appropriate menu ...

Page 31: ...l the display lights and the Home screen displays Press the select button to display the Menu icons Use the navigation buttons to scroll to the desired Menu option Press the select button to open the selected Menu screen To return to the Home screen press the select button to close the selected menu screen then scroll to the Jetpack Home icon and press the select button to Go Home ...

Page 32: ...cess commonly used links and all available menu options for your Jetpack The Jetpack Home page contains the following quick link menu options Manage My Jetpack See Manage My Jetpack on page 29 My Account Tools See My Account Tools on page 33 Help Support See Help Support on page 34 ...

Page 33: ...contains the following options Customize my Wi Fi Settings See Customize my Wi Fi Settings on page 30 Change my Jetpack Admin Password See Change my Jetpack Admin Password on page 31 Install Windows XP Driver See Install Windows XP Driver on page 33 ...

Page 34: ...Settings Clicking on Customize my Wi Fi Settings will take you to the Jetpack Settings page Wi Fi menu where you can customize Wi Fi profiles and view details about the devices connected to your Jetpack See Wi Fi on page 51 ...

Page 35: ...n page 47 The Jetpack Admin Password page enables you to set the administration password This is the password you use to sign in to Jetpack Settings To change the administration password used to sign in to your Jetpack follow these steps Enter your current password in the Enter current password box Enter your new password in the Enter new password box Re enter your new password in the Confirm new ...

Page 36: ...n changed Next time you sign in to Jetpack Settings you need to use the new password IMPORTANT Record your administration password If you forget it you have to reset the Jetpack before you can use Jetpack Settings See How do I reset the Jetpack back to factory settings on page 78 ...

Page 37: ...contains the following options My Verizon Wireless Coverage Map Data Calculator My Verizon Wireless My Verizon Wireless allows you to manage your account pay your bill purchase accessories and more Register at verizonwireless com myverizon Coverage Map Click on Coverage Map to access the Verizon Wireless coverage map Data Calculator Click on Data Calculator to calculate your data usage and select ...

Page 38: ... learn everything you need to know about your Jetpack Community Forums Click on Community Forums to follow share and participate in the Broadband Netbook Community In addition you can search Broadband Netbook Community discussions for specific topics Device Support Page Click on Device Support Page to join and discuss the latest news in Verizon Wireless products services and more User Guide Click ...

Page 39: ...splay the Menu screen Using the navigation button scroll to the Data Usage icon and press the select button to open the Data Usage screen and display your current data usage and billing cycle schedule To refresh the Data Usage screen use the navigation button to highlight Refresh then press the select button to update and display your current data usage and billing cycle schedule Press the select ...

Page 40: ...btain data usage and billing cycle information for your mobile broadband plan Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan You can also access and manage your account by clicking on My Verizon ...

Page 41: ...ly connected to your Jetpack press the select button on the Home screen to display the Menu screen Using the navigation button scroll to the Connected Devices icon and press the select button to open the Connected Devices screen and display devices currently connected to or blocked from connecting to your Jetpack Press the select button to close the Connected Devices screen and return to the Menu ...

Page 42: ...ces that are currently connected to your Jetpack You can also view and unblock any blocked devices The Connected Devices page contains the following Connected Devices Displays the IP Address MAC Address and Link Local of up to ten connected devices Blocked Devices Displays any blocked devices ...

Page 43: ...vice the assigned name displays in place of the hostname In rare cases the hostname may be unavailable You can use the Edit option to change the name of any connected device IP Address The IP address of the connected device MAC Address The MAC Address is a unique network identifier for this connected device Link Local If the connected device supports IPv6 the Link Local IPv6 address is displayed E...

Page 44: ...ge from the Connected Devices dropdown menu Click the checkmark to finish editing the device Change the Maximum Number of Connected Devices To change the maximum number of connected devices Click Change on the Connected Devices page ...

Page 45: ...41 The Jetpack Settings Wi Fi page opens Select the number of devices from the Maximum Wi Fi connected devices dropdown menu Click Save Changes ...

Page 46: ...ice then appears in the Blocked List This option is available for use with each connected device except for your own device and any device connected via USB Blocked List This lists any devices you have blocked Note that since these devices are not currently connected and are blocked from connecting they do not have an IP address Instead they are identified by their name and MAC address ...

Page 47: ...ck Button Click Unblock to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it connects ...

Page 48: ...ll to the Mobile Network icon and press the select button to open the Mobile Network screen and display current technology network and signal information Press the select button to display the Preferred Network screen See Networks on page 54 Using the right navigation button scroll to display available network preferences Press the select button to select the desired preferred network If you chang...

Page 49: ...he navigation button scroll to the Software Update icon and press the select button to open the Software Update screen and display the current software version To check for a new update use the left navigation button to highlight Check Now then press the select button to check for a new update Select OK to return to the Menu screen ...

Page 50: ...Jetpack Settings page contains the following menu options Jetpack See Jetpack on page 46 Wi Fi See Wi Fi on page 51 Advanced See Advanced on page 53 Jetpack The Jetpack menu contains the following menu options Jetpack Admin Password See Jetpack Admin Password on page 47 Preferences See Preferences on page 48 Software Update See Software Update on page 49 Backup and Restore See Backup and Restore o...

Page 51: ...min Password on the device or to OFF to hide the Jetpack Admin Password on the device Change the Admin Password To change your Admin Password follow these steps Type your current password in the Enter current password field Type your new password in the Enter new password field Type your new password a second time in the Confirm new password field Click Save Changes to save any changes made to you...

Page 52: ...mputer can access the Internet and the Web based interface via the USB connection For Windows XP drivers must be installed to enable Ethernet over USB The link to download and install these drivers is located on the Home page If Ethernet over USB is not available you can still communicate via Wi Fi Automatic shutdown The Automatic shutdown menu changes the amount of time After 5 minutes After 10 m...

Page 53: ... sections Current Software Displays information for the current software version date of last check for updates and the number of updates currently available Last update Displays the date of the last software update Update History Displays the software update history ...

Page 54: ...up file from your computer to your Jetpack Click Browse and select a file then enter the Admin Password in effect when the backup file was saved in the Jetpack Admin Password field and click Restore Now Restore to Factory Defaults Allows you to restore all settings on your Jetpack to the factory default values Click Restore Factory Defaults to restore all such settings If prompted for a password u...

Page 55: ...Fi name on the Jetpack display Display Wi Fi Password Slide the ON OFF button to ON to display the current Wi Fi password on the Jetpack display Wi Fi name The Network Name or SSID for the Wi Fi network created by the Jetpack 802 11 Mode Use this setting to change the Wi Fi mode The wireless network technology used 802 11g 802 11b 802 11n is most compatible allowing both 802 11b 802 11g and 802 11...

Page 56: ...e connected devices are unknown or not completely trusted For normal operation this option should be disabled Wi Fi Multimedia WMM Wi Fi Multimedia Enables your device to stream multimedia files Channel This should be left on Automatic unless you need to choose a particular channel for your environment With this setting the Jetpack selects the best available channel If the Automatic setting is not...

Page 57: ...hanging the Jetpack s advanced settings can adversely affect stability performance and security of the Jetpack Click Continue on the Advanced page to access Advanced page options The Advanced page contains the following menu options Networks See Networks on page 54 Manual DNS See Manual DNS on page 55 SIM See SIM on page 56 Firewall See Firewall on page 57 LAN See LAN on page 58 Port Filtering See...

Page 58: ...t the best available technology 4G LTE only the Jetpack will select the 4G LTE network only CDMA Auto EVDO 1xRTT the Jetpack will select the best CDMA network EVDO only the Jetpack will select the best available EVDO network 1xRTT only the Jetpack will select the best available 1xRTT network 4G LTE APN The 4G LTE APN is pre configured to access the Verizon Wireless network You should not change th...

Page 59: ...nually select up to two DNS IP addresses To manually select a Domain Name Server follow these steps Click the box next to Enable manual DNS Enter the IP address for the first DNS in the DNS 1 IP address field Enter the IP address for the second DNS in the DNS 2 IP address field if applicable Click Save Changes ...

Page 60: ... SIM card Possible values include Ready This is the normal state The SIM PIN is not used PIN Locked The SIM PIN must be entered before you can use the mobile network PUK Locked The PUK for the SIM must be entered in order to continue The PUK can be obtained from your service provider Unlocked The SIM PIN is needed but has already been entered No SIM No SIM was detected If you do have a SIM check t...

Page 61: ...VPN feature and allows or disallows connected devices to establish a VPN tunnel If this is ON enabled this feature allows VPN clients to connect through the Jetpack to remote VPN Servers Normally this option should be enabled If this is OFF disabled VPN clients are not allowed to connect IPv6 Transparent Mode Allows connected devices to be accessible from the Internet ...

Page 62: ...r physical address for the Jetpack Enable DHCP server The Enable DHCP Server checkbox enables or disables the DHCP Server feature Start DHCP address range at The start range of IP addresses reserved for use by the Jetpack s DHCP server table DHCP address range The current range of IP addresses reserved for use by MiFi 5510L Jetpack s DHCP server table If a device with a static IP address wants to ...

Page 63: ...ons list but do not select HTTP you can connect to a VPN server but you cannot connect to a web page using your Internet browser Click OFF to disable Port Filtering When the feature is disabled any application can connect to the Internet The Port Filtering menu contains the following sections Applications Enable each port filtering application that needs to be able to access the Internet by checki...

Page 64: ...lar to the Applications list you must enable custom applications so they can connect to the Internet Enter the beginning of the range of port numbers used by outgoing traffic for the custom application being added in the Start Port field Enter the end of the range of port numbers in the End Port field If the port is a single port instead of a range type the same value for both the Start Port and t...

Page 65: ...ages will display an envelope icon at the top right corner of the message screen Once a message has been read the envelope icon will disappear and the message will be saved until you delete it To display the message sender s address and the date and time the message was sent select More To delete a message use the navigation button to highlight Delete then press the select button You will be promp...

Page 66: ...ays the total number of messages number of new messages and the messages themselves You can also delete messages individually or all messages at the same time To delete a selected message click the garbage can icon to the right of the message date and time ...

Page 67: ... click Delete All Messages You will be prompted with the Confirm message Are you sure you want to delete all of your messages Click Confirm to delete all messages or Cancel to keep your messages and return to the Messages page ...

Page 68: ...he navigation button to scroll to the About Jetpack icon and press the select button to open the About Jetpack screen and display your mobile phone model and IMEI numbers Select More More to display the Jetpack Admin screen showing the website UI address and Admin Password Select Close to return to the Jetpack Menu screen Use the navigation button to scroll to the Jetpack Home icon and press Go Ho...

Page 69: ... following menu options Internet Status See Internet Status on page 65 Jetpack Info See Jetpack Info on page 67 Diagnostics See Diagnostics on page 68 Logs See Logs on page 72 Jetpack Support See Jetpack Support on page 74 Internet Status The Internet Status page shows Jetpack settings and status and contains the following sections Internet Status See Internet Status on page 66 IPv4 See IPv4 on pa...

Page 70: ... to the network Received The amount of data received from the network IPv4 The IPv4 section has the following options IP Address The IP address for the Jetpack Mask The subnet mask network setting for the Jetpack The default value 255 255 255 0 is standard for small class C networks If you change the LAN IP Address ensure you use the correct Subnet Mask for the IP address range containing the LAN ...

Page 71: ...me of the Jetpack My Jetpack version The Jetpack version MiFi OS version The Jetpack operating system OS including its components version Modem FW version The modem firmware version Wi Fi FW version The Wi Fi firmware version Web UI version The web user interface version Display UI version Displays the current user interface version PRI version Displays the configuration version currently applied ...

Page 72: ...o view the system log This page is used mostly for troubleshooting and is not required for normal operation The Diagnostics page contains the following sections Modem See Modem on page 69 4G LTE Network See 4G LTE Network on page 70 3G Network eHRPD EVDO 1xRTT See 3G Network eHRPD EVDO 1xRTT on page 70 Field Test See Field Test on page 71 ...

Page 73: ... card If the SIM card is missing or this field indicates some form of SIM error the MiFi Jetpack will not be able to connect to the mobile network ICCID The ID number assigned to the SIM Card MIN MSID The Mobile Identification Number MIN or Mobile Station ID MSID is the number associated with the home service provider and the wireless phone number ESN The Electronic Serial Number which is either b...

Page 74: ...gnal 3G Network eHRPD EVDO 1xRTT The 3G Network eHRPD EVDO 1xRTT section has the following options Status Status of the network Disabled Not available or Available Network operator The vendor that currently provides wireless access RSSI 1x Indicates the RSSI for the 1xRTT signal RSSI EVDO Indicates the signal strength for the EVDO eHRPD signal Technology The type of technology used to connect to t...

Page 75: ...71 Field Test Click on Field Test to provide a list of low level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues ...

Page 76: ...and to delete system logs NOTE Logs record various operations and are used for troubleshooting and are not needed for normal Jetpack operation Enable System Logs To enable system logs follow these steps Select the checkbox next to Enable logs Click Save Changes ...

Page 77: ...heckbox next to Enable logs Click Save Changes Delete System Log To delete a system log follow these steps Select the checkbox next to Enable logs Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log Click Save Changes ...

Page 78: ...s My Verizon Wireless allows you to manage your account pay your bill purchase accessories and more Click on My Verizon Wireless to register or go to www verizonwireless com myverizon Coverage Map Displays the Verizon Wireless coverage area You can also open your browser and type http my jetpack Data Calculator Calculate your data usage and select the best plan to meet your data requirements You c...

Page 79: ...addition you can search Broadband Netbook Community discussions for specific topics You can also open your browser and type https community verizonwireless com community broadband Device Support Page Click on Device Support Page to join and discuss the latest news in Verizon Wireless products services and more You can also open your browser and type https community verizonwireless com welcome User...

Page 80: ...Overview Common Problems and Solutions Technical Support Troubleshooting 4 ...

Page 81: ...The following tips can help solve many common problems encountered while using the Jetpack First Steps Make sure you are using the Jetpack in the correct geographic region Ensure that your wireless coverage extends to your current location Ensure you have an active subscription plan Restarting your computer and your Jetpack can resolve many issues IMPORTANT Before contacting support be sure to res...

Page 82: ...w do I reset the Jetpack back to factory settings The master reset button is in a small hole located on the bottom of the Jetpack underneath the battery cover This button returns the Jetpack to factory settings including re setting the network name SSID and network key Wi Fi passkey To reset the Jetpack follow these steps Place one end of an unfolded paper clip into the master reset button hole Pr...

Page 83: ...cting your computer to the MiFi wireless network and going to http my jetpack or http 192 168 1 1 in your browser Connect to the Jetpack Backup and Restore page See Backup and Restore on page 51 The Backup and Restore page has a Restore to Factory Defaults button This button resets all Access Point and Router settings to their factory default values All existing settings are lost ...

Page 84: ...TANT Before contacting support be sure to re start both your computer and the Jetpack Technical Support For additional information and technical support contact Customer Service at 1 800 922 0204 or at any Verizon Wireless store ...

Page 85: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Specifications and Regulatory Information 5 ...

Page 86: ...t QUALCOMM MDM9615 Interface Type Type B USB Port for Micro USB used by the wall charger Technology Bands Technology LTE CDMA 1X EV DO Rev 0 A Band Designation LTE 700 MHz CDMA 1x EV DO RA 800 1900 MHz LTE Transmit Band 746 763 MHz 1720 1755 MHz LTE Receive Band 776 793 MHz 2110 2155 MHz CDMA Transmit Band 824 7 848 31 MHz 1851 25 1908 75 MHz CDMA Receive Band 869 7 893 31 MHz 1931 25 1988 75 MHz ...

Page 87: ...to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including ...

Page 88: ...or better signal reception coverage range and data throughput do not place the router near any physical obstruction including in a pocket or in close proximity of any object For RF Safety a mandatory minimum of 10 mm 1 cm should be maintained between the device and any part of a human body when using the device Increasing the separation between the device and the body will result in better recepti...

Page 89: ...ARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at Novatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities defects or erro...

Page 90: ...torage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equi...

Page 91: ...e sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurrence then restart your computer ...

Page 92: ...to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow a metallic or conductive object to contact the battery term...

Page 93: ...Glossary 6 ...

Page 94: ...yed EV DO networks and devices around the world Rev 0 provides access to mobile devices with forward link speeds of up to 2 4 Mbit s and reverse link speeds up to 152 kbit s For more information visit www cdg org EV DO Rev A CDMA EV DO Rev A is a leading edge wireless technology with higher data rates and higher system capacity It is a fully backward compatible standard and remains interoperable w...

Page 95: ... are carrier specific Network Operator The vendor who provides your wireless access Known by different names in different regions some examples are wireless provider network provider and service provider Network Technology The technology on which a particular network provider s system is built such as CDMA or EVDO Port A virtual data connection used by programs to exchange data It is the endpoint ...

Page 96: ...ailable in different sizes for example standard mini and micro VPN Virtual Private Network A secure private network that runs over the public Internet Commonly used to connect to an office network from elsewhere WCDMA Wideband Code Division Multiple Access An air interface standard found in 3G mobile telecommunications networks The most commonly used member of the UMTS family WWAN Wireless Wide Ar...

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