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Common Problems and Solutions
Before you read on, all of the steps mentioned here are given in more detailed form elsewhere in
the user guide . When a reference is given, click the link to go to the more detailed information .
The following are some common problems and solutions .
No service is available.
- OR -
I get a “Limited or No Connectivity” message.
➤
You are outside of the coverage area of your network provider .
➤
Check with your network provider – there may be a problem with your account .
➤
Reorient MiFi .
➤
If you are inside a building or near a structure that may be blocking the signal, change the
position or location of the device . For example, try moving MiFi close to a window .
The device has no power.
The LED indicator is off and does not come on when the Power button is pressed .
➤
Ensure the battery is properly seated in the device .
➤
Ensure the battery is fully charged . Plug in the AC mains charger for at least 4 hours .
I forgot my password.
➤
You can reset the device to factory defaults using the master reset button . [See
I cannot connect to MiFi.
➊
Make sure the WiFi LED is on (it will be solid cyan) .
If the LEDs are not on, check your battery .
➋
Make sure your wireless radio / AirPort is turned on . (Check your computer help if you need
assistance .)
➌
Open your wireless network connection list .
•
Windows: Right-click icon and select
View Available Networks
.
•
Mac: Pull down list from AirPort icon .
➍
Select the MiFi 2352/2372 network name (in Windows, click
Connect
) .
When the MiFi is connected to the network, the WiFi LED begins to blink .
