Novanta 32-1 Laser, User Manual

Page: 9 / 58

SALES & APPLICATION PAGE | 9
+1.425.349.3500
Fax:
+1.425.349.3667
E-mail:
Novanta@Novanta.com
Sales & Application
NOVANTA Regional Sales Managers work with customers to identify and develop the best CO2 laser
solution for a given application. Because they are familiar with you and your laser application, use them as
a first point of contact when questions arise. Regional Sales Managers also serve as the liaison between
you and our Applications Lab in processing material samples per your specifications. To speak to the
Regional Sales Manager in your area, call NOVANTA at 1.800. NOVANTA1.
Customer Service
For assistance with order or delivery status, service status, or to obtain a Return Authorization (RA)
number, contact NOVANTA at 1. 800.NOVANTA1 and ask to speak to a Customer Service representative,
or you can email us by sending a message to customercare@Novanta.com.
Technical Support
NOVANTA Regional Sales Managers are able to answer many technical questions regarding the
installation, use, troubleshooting, and maintenance of our products. In some cases, they may transfer your
call to a Laser, Marking Head, or Software Support Specialist. You may also e-mail questions to the
Technical Support Group by sending your message to Novantatechsupport@ Novanta.com.
Reference Materials
Your Regional Sales Manager can provide reference materials including Outline & Mounting drawings,
Operator’s Manuals, Technical Bulletins, and Application Newsletters. Most of these materials are also
available directly from the NOVANTA web site at
http://www.Novanta.com .