NOVA3D ELFIN, User Manual, Page: 53 / 57

深圳市诺瓦机器人技术有限公司
Shenzhen Nova Robot Technology Co., Ltd.
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13. Support and Troubleshooting
In order to ensure safety of every 3D printer’s user, the Manufacturer provides various
support while identifying and solving technical problems independently. In case of difficulties
with operating a Nova3D printer, at first you should seek guidance in this User Manual, also
check the manuals available at:
http://www.nova3dprinter.com/docs/index.html
The most common problems are listed below along with the list of possible solutions.

The print does not adhere to the platform during the printing process:
1. Make sure that the model has been designed properly and its mesh does not contain any
errors. Make sure that while preparing the file in NovaMaker you chose an appropriate printing
profile, that is, the print settings match the type of used resin. If the profile is correct, increase
the
Layer Exposure Time in NovaMaker or in the printer’s menu during the printing process.
2. Make sure that both the platform and the FEP film are clean, that is, there are no
residues of cured resin on them. Filter the already used resin and mix it with the fresh resin to
make sure that there are no cured remains in the liquid.
3. Prepare a sheet of sandpaper (grit >160) and put it on a flat surface. Place the platform
on the paper and smooth its surface in a circular motion.
4. Check if the FEP film is not bent, deformed, or perforated. Replace the FEP film if you
notice such defects.
5. Make sure that the platform properly adheres and parallel to the LCD screen. If not,
please readjust the platform to be placed at the correct distance from the LCD screen.
6. Contact the Support Center at:
http://www.nova3dprinter.com/docs/index.html

The print delaminates or it does not adhere to the platform:
1. Make sure that the model has been designed properly and its mesh does not contain any
errors.