Nova NovaBox HD 831, Manual

Page: 40 / 46

17
GENERAL PROBLEMS
Problem Possible cause Suggested solution
The indicators on the front
panel do not light up . Your set-top box is not
receiving power . Make sure the lead from the 12 V power
supply unit is properly plugged into your
set-top box . Check that the 12 V power
supply unit is properly connected to the
mains supply, and that the mains supply is
switched on .
Your set-top box is in ECO
mode .
Press the standby button ( S ) on your remote
control or your set-top box’s front panel to
turn on your set-top box .
There is no sound and picture
on your TV . Your set-top box is in
standby .
Press the standby button (
S
) on your
remote control or your set-top box’s front
panel . Make sure that you have selected the
correct AV input on the TV .
Your remote control does not
operate your set-top box .
(NOTE
:
If your set-top box
is out of standby, then
the IR indicator light
on its front panel should
flash when you press the
remote-control buttons.)
Your set-top box is in
standby .
Press the standby button ( S ) on your
remote control .
Something is blocking the
path between your remote
control and your set-top box’s
front panel . Ensure that nothing is blocking the path .
Your remote control’s
batteries need replacing . Replace all the batteries in your remote
control . Never throw used batteries into a
fire . Dispose of them in an environmentally-
responsible way (see page 2) .
There is no sound or picture,
or the picture is of poor
quality or looks blocky . Your satellite dish is not
connected properly to your
set-top box . Make sure that your satellite dish is
connected properly to your set-top box .
Your TV is not connected
properly to your set-top box . Make sure that your TV is connected
properly to your set-top box, your TV is
out of standby and you have selected the
correct AV input on the TV .
Your satellite dish is not
pointing in the right
direction or has a faulty LNB .
NOTE: Severe weather
and heavy cloud cover
can cause this problem.
Check the signal-level indicator . If it is low,
please contact Customer Service for further
assistance .
Before attempting to check the connections between your equipment, please ensure that you have
disconnected it from the mains supply . When you have finished checking or reconnecting your equipment,
safely reconnect it to the mains supply .