Nova NovaBox HD 831, Manual

Page: 39 / 46

16
ON-SCREEN MESSAGES
If any of the following on-screen messages appear, you may attempt the suggested solutions to resolve it
before contacting Customer Service .
On-screen message Possible cause Suggested solution
Please Insert Smartcard . Your smartcard is not
inserted in the smartcard
slot of your set-top box . Please insert your smartcard into the
smartcard slot .
Invalid Smartcard The smartcard is not
inserted properly . Re-insert the smartcard correctly .
There is a mismatch in
the customer type of the
smartcard inserted in your
set-top box . Please insert the smartcard provided for
your set-top box .
The card in your set-top box
is not a smartcard .
Not supported for this service . Your current subscription
does not include this
service . Please contact Customer Service if you
are interested in subscribing to the
channel .
Smartcard failure . Your smartcard has not
been activated or has been
deactivated . Please contact Customer Service to
activate the card . Leave your smartcard
inside your powered-up set-top box for
at least two hours .
The smartcard has not
been in your set-top box for
several months . Leave your smartcard inside your
powered-up set-top box for at least two
hours .
Unknown Smartcard You have inserted a
smartcard from another
set-top box . Your set-top
box will work only with the
provided smartcard . Insert the smartcard provided for your
set-top box .
Service is currently not
available .
This may be a temporary
condition due to the rain . If this
condition persists, please call
customer service . The satellite input is not
connected properly . Ensure that the satellite input is
connected properly .
The dish is not aligned
properly . Have an authorised installer align the
dish properly .
Incorrect Pin Your have not entered the
correct PIN . Please contact Customer Service to
reset the PIN .