North State TV2GO, User Manual

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Troubleshooting Your Fiber TV
CANNOT TURN ON MY FIBER TV DIGITAL RECEIVER
• Try pressing the front panel power button on your digital receiver
• Make sure that all your power cords are completely inserted into a power outlet
• Ensure that your TV set is plugged into a working power outlet
• If the Fiber TV digital receiver is plugged into a power bar or surge protector, make sure that the power bar is on and has
not tripped—if it has tripped, press the reset button on the power bar to restore power
• If the digital receiver is connected to a switched electrical outlet, make sure that the switch is on
• If the green LED light at the front of the Fiber TV digital receiver lights up, your receiver is now on and working
• Check to ensure that your modem or router is operating and that all cords are properly connected
• Turn the power on the digital receiver off and on
NO PICTURE OR POOR PICTURE QUALITY
• Check to ensure that your TV is set to the right video input
• Ensure that the TV channel is set to the appropriate channel to match the settings on your Fiber TV digital receiver
and VCR/DVD (Video 1, 2, etc.)
• Check the back of your Fiber TV digital receiver and any additional devices to ensure that all of the cables are
firmly connected
• Make sure that all the connections are made according to the appropriate configuration for your particular requirements
FIBER TV DIGITAL RECEIVER DOES NOT RESPOND TO MY REMOTE CONTROL UNIT
• Check the batteries in your remote
• Press the North State STB button at the top of the remote
• Change channels using the buttons on your digital receiver
• Note if the buttons light up when you press them—if not, check the remote control batteries
• If your remote control works with your Fiber TV digital receiver but not with your TV, VCR or DVD, try re-programming
the remote control using the codes in the remote control user guide
• Ensure that there is a clear path between the remote control and the equipment—if necessary, clean the infrared
receivers on the equipment no audio or poor audio quality
• Check to ensure that the audio output cables from the Fiber TV digital receiver to the TV are firmly connected
• Change the Digital Audio Output setting from Surround Sound back to Stereo
THE POWER LIGHT ON THE FIBER TV DIGITAL RECEIVER IS ON, BUT I HAVE A SNOWY SCREEN ON MY TV
• If your TELUS remote control is programmed to control your TV, press the TV button, and then press the TV/VIDEO
button to cycle through your video inputs
• Refer to your TV’s remote control setup guide to change inputs on your TV
• If you are unable to switch between video inputs by using your remote(s), refer to your TV’s user guide for further instructions
• Check to ensure that your cables are firmly attached.
SOME PROGRAMS HAVE BLACK BARS ON THE SIDE OF THE SCREEN.
The black bars appear when you watch standard definition programming on your HDTV. You can minimize or remove the
black bars on the side of your screen by pressing ENTER/ZOOM on your remote control and navigate to select the optimum
setting for your TV�