North State TV2GO, User Manual, Page: 21 / 28

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How do I protect my recordings?
To protect you recording, when you are record a program,
go to Recorded TV, navigate to Keep Until and choose Keep
Until I Delete�
How many programs can I record at once?
At a minimum, you can record two live programs at once on
your DVR, and both of these programs can be in HD�
Can I schedule a recurring recording?
Yes� Choose the program you want to record from the
Program Guide, then press RECORD twice and you’ll see
the series record icon appear� You’ll now record this show
every time it airs� You can record an episode or an entire
series by following the on-screen instructions�
If I pause live TV on Channel 5, then change to Channel 6 for a
bit, can I go back to watch what I missed on Channel 5?
No� If you change the channel, the live TV program that was
saved temporarily by your DVR will be deleted� If you would
like to be able to watch the program again, ensure that you
record the program�
Can I watch a previously recorded program while recording a
live program?
Yes, recorded material is stored on your DVR’s hard drive
and watching it does not interfere with recording live TV�
If my DVR is off, will it still record a scheduled program?
Yes, your DVR will turn on to start recording and turn off
when the recording is completed�
If I reboot my DVR will I lose my scheduled recordings?
No, all of your scheduled recordings will be saved�
What if I forget my PINs?
You can call North State Product Support (336-886-3600)
and they will reset the PIN to its default setting� At that
point, you can change it to your own PIN�
Why can’t I get my Program Guide to come up?
Press the STB button at the top of your remote,
then press GUIDE�
Why can’t I get MENU to come up?
Press the STB button at the top of your remote,
then press MENU�
Why is the picture too big or too small for the screen? Why are
there black areas on both sides of the picture?
Your Screen Video Output may be set for Zoom� Press the
ZOOM button on the lower right corner of your remote to
toggle through the five available settings for the one that’s
best for your TV�
Why won’t the remote operate the TV?
You can program your Fiber TV remote to work with our
TV� This user guide provides step-by-step directions for
programming the remote� You can also call Product Support
at 336-886-3600 to have a representative walk you
through the process�
Why can’t I get a picture on my TV?
Please contact Product Support at 336-886-3600�
What is the default VOD PIN?
9999�
What is the default Parental Control PIN?
9999�