Description
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Message Center Description and operation
The Phantom Message Center ACD DN is assigned to overflow to the MSG
CENTER ICI key on the Attendant Console. When a direct Message Center
call comes into the console, the MSG CENTER ICI key flashes. To answer
the call, the Message Center operator presses the MSG CENTER ICI key or
a free LPK key. The procedures for deactivating a Message Waiting indicator
are the same as for an ACD-type Message Center.
With Normal Attendant Access, the attendant must determine verbally that
this is a message retrieval call. During the call, the MSG CANC key does not
show the state of the user’s Message Waiting lamp. After the call is released,
the attendant must deactivate Message Waiting Indication directly.
Direct Message Waiting lamp control
The Message Center operator must directly access a telephone to activate or
deactivate Message Waiting Indication in the following cases:
— if the telephone is calling an Attendant Message Center by direct access.
— if the telephone is not currently in contact with the Message Center.
The Message Center operator must first release or place on hold all calls In
an ACD-type Message Center, the NOT READY key must be activated. The
operator then decides whether the telephone’s Message Waiting Indication is
to be activated or canceled.
Query and/or activate
The operator presses the MSG INDIC key, and the associated lamp lights.
The operator then dials the DN. No Ringback is heard, but the state of the
MSG INDIC lamp reflects the state of the user’s Message Waiting lamp (or
interrupted dial tone) as follows:
— Steadily lit: The user’s Message Waiting Indication is inactive.
— Fast flashing (60 ipm): The user’s Message Waiting Indication is active.
— Slow Flashing (30 ipm): The user’s Message Waiting lamp is either
disabled or not equipped. This state does not occur if Message Waiting
Indication is by interrupted dial tone.
Here, the operator can change the state of the user’s Message Waiting
Indication from inactive to active with the MSG INDIC key. The connection
is released when the Message Center operator uses the RLS key.
Descrip.bdy Page 11 Thursday, December 19, 1996 2:52 PM
