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Description
553-2691-100 Standard 8.00 August 1996
Incoming calls to the Message Center
Calls coming into a Message Center can be direct or indirect.
Direct message calls
The Message Center can be accessed by a direct message call, which can take
any of the following forms:
— An attendant extends a call to the message center.
— A 500/2500 telephone dials the Message Center DN.
— An SL-1 or Meridian digital telephone accesses the Message Center.
Indirect message calls
A call can be routed to the Message Center if it is not answered at the original
terminating telephone. This indirect call can take any of the following forms:
— A non-direct inward dial call encounters a no-answer condition so that
Call Forward No Answer (CFNA) is invoked, routing it to the Message
Center.
— A direct inward dial (DID) call encounters CFNA or Call Forward Busy
(CFB) and is routed to the Message Center.
— The Message Center Directory Number (DN) can be specified as a Hunt
or Call Forward DN for any telephone.
Operation
A Message Center can be organized in one of three ways:
— Automatic Call Distribution (ACD)
— SL-1 and Meridian digital telephone
— attendant
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