_____________________________________________________________________________________
www.support.avaya.com,
Page: 23 11/4/2009
Avaya Inc. – Proprietary.
Use pursuant to Company Instructions.
_____________________________________________________________________________________
Invalid configuration
Restart Program
Back
Press Program soft key it will redirect to Craft Code Screen
Enter Code:
# = OK
Give Craft Code and it will redirect to
Craft Procedures
Screen here select
VPN
and press
Start
soft key
Press forward soft key on the phone and it will go to IKE Phase 2 Screen, here check the IKE Phase 2 Screen
Settings is correct or not.
6.3
Phone displaying “connecting…”
This issue can be resolved by the administrators who have access to the Avaya Communication manager and
Nortel VPN Gateway. Open the web interface of the Nortel VPN gateway. Check the entered routes are correct.
Check that the phone requests are able to reach the ACM and also phone gets response from the ACM (Trace
using any sniffing software e.g. Ethereal/wireshark). Open up the 46xxsettings.txt file and enter “SET VPNTTS
0”. Reboot the phone with the correct file server IP address.
_________________________________________________________________________
